My Deezer account is being used by someone else

Hi @bartje12 I am sorry to hear that. I’ve done some maintenance in your account and also sent you a password recovery link. Please click on the link, change your password and login again.
That should help to fix the problem. :)

Hi, I am also having this problem for about a week now. I already have a family account but keep getting this message:

Also, on my iPhone it tells me that the password on my account has been subject to a data breach? Has it? I’ve changed the password already and I still get the same issue and to add to it, Deezer is now so slow it’s almost unusable! Help please!

Hi @Kottos I am really sorry about this problem. 
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.

If the problem persists, do not hesitate to contact me again 

As has been reported by a few other users, I’ve recently started getting the message ‘Account is currently being used on another device’ on both my PC and mobile phone. 

I’ve changed my password but the problem persists. 

What is really concerning though, when I go to my 'top tracks’ on my playlists on my phone, most of the songs are ones I’ve never listened to or heard of. Its almost like somebody else has been using my account. 

Considering I’m paying monthly for a Premium Account this isn’t good, sort it out please Deezer! 

I keep getting emails informing me I’m having trouble logging in when I haven’t logged out 

I also have the exact same issue. It stops every 2 minutes, if I'm lucky.

I've reset my password, erased all devices from the settings, and erased the storage and cache off the phone application (where I use it the most), which is basically the same as deleting the app and reinstalling it. 

Some songs keep popping up in my recently played, constantly. 

Hi @Pajohib I am sorry to hear that. I have done some adjustments in your account and sent you a password reset link to your email. Please click on the link, change your password and login again.
If the problem persists after that just let me know.

hey @Andy Daley I am sorry to hear that. In order to fix it I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persist after that, please let me know.
Thanks :)

Hi @suzie662003 in order to fix the problem I have made some adjustments in your account and also sent you a password reset link to your email. Please click on the link, proceed to change your password and login again.
If the problem persists after that just let me know.

I get this Error message: Your Deezer account is currently in listening mode on another device. I have unlinked my accounts but still this error persists. Please help I think someone is using my account as I can see new favorite songs being added.

I've done the same for you @Eddie Bergman, please change your password once more 

For everyone, please check here for more info on how to keep your Deezer account safe:

• How to keep your Deezer account SAFE and SOUND F.A.Q.

Any update?

Hi @Doreen Mathebula-Prevoo I am sorry to hear that. I’ve done some maintenance in your account and also sent you a password reset link. Please click on the link, create a new password for your account and login again.
That should fix the problem, but let me know if that is not the case.
Thanks :)

Hi @zaherdb I have made adjustments in your account, closed session in all devices where your account could be opened and sent you a password reset link to your email;. Please click on the link, generate a new password and login again.

If the problem persists please let me know 

Thank you for your reply, I do change my password yesterday and unlinked my google account, do I need to reset my password again? 

Thanks again 

Yes please do that. Never use same password anywhere else.

Do not use similar passwords you use or used.

Hey I’m having the same problem, noticed random songs saved in my favourites that def wasn’t me. Changed password and nothing still happens ??

Hi @J_hutch I did some maintenance in your account, closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
Login again (remove those random songs)and let me know if that helps.
Thanks

Hi. Like others on this thread I find that my listening is interrupted by what appears to be another user on my account. I’ve checked users on my account and connected devices but can’t see the source of the problem there. I have tried to change both my password and email but the code never reaches my email.

Hey @Holden I am sorry to hear that. In this case I would recommend to contact our Deezer support team and one of our agents will be able to help you to close session in any device where the account might be opened and also make sure that you receive the link to reset your password.
Thanks and apologies for the inconvenience 

All the time someone adds stuff to my favorite playlist or artist

Hello Deezer Community. I have an issue. I checked my listening history and there are songs that i never even have heard off. Also my listening history is kinda wiped? It only shows 40 songs i have listened to.

Could you please logoff everywhere so i can assure those people don’t have access to my account anymore? Btw i changed my password a few minutes ago.

It would be nice if you could look into that problem.

Best Regards

Frapskillar

Someone is using my account I have reset my password and unlinked my partners account but someone is still using it

Hi @Frapskillar as requested, I have killed session in all devices where the account could be opened and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists do not hesitate to contact me again.
Thanks :)