Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??
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My account has also been hacked it says its being used on another device and keeps kicking me out! I had load of music saved that was not mine so I removed it all!...
I have changed my password but that has not helped!
Please help me
Mine keeps telling me another account is using it and only one at a time can but then I check devices and it’s only one linked.
I got exactly the same problem. It’s clearly impossible to listen some music as it stops every minute …
i try to do what you said:
- check my devices and I have only my phone connected
- and chose a new password.
the problem is still here ….
can you help me fix that one ?
many thanks
Userlevel 7
+7
Hey
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
That should fix the problem.
Apologies for the inconvenience
I have the same issue as many others have reported. This is really worrying and Deezer should improve the security options for users.
I have already changed my password, but it is still happening. Please logout all other sessions on my account that could be active somewhere.
Thanks.
Userlevel 7
+7
Hi
That should help to fix the problem.
Thanks :)
Same with me, someone has been using my account but I don't know who. On my recently played list, there are these songs that I've never listen to. I've reset my password but it keeps on happening.
If you could logout from all devices or try and fix the problem that would be great.
Thanks
Thank you, I have already been in contact with some one via Facebook and already changed my password
Hello
It seems that you can help me…
I have the same issue that all previous message, another persorn is using my sesion.
I changed my pasword, disconnect all devices, but the problem is still present, could you please help me ?
Thanks in advance for your help !
Hi I seem to have exactly the same problem. I have removed the only other device I knew was connected to my account and reset my password, but I still get Hmmm Someone else must be listening. Can you help?
Userlevel 7
+7
hi
I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.
Hello. I'm having the same issue. I just rest my password and it's still happening and it says I only have one device connected. Any help would be greatly appreciated
Userlevel 7
+7
Hi
Thanks :)
Userlevel 7
+7
Hi
I have killed session in all devices where the account could be opened and I sent you a password request link to your email. In order for this to work please click on the link and enter a new password. After that login again with your new password.
Apologies for the inconvenience.
I am having the same issue as above and it is highly annoying!
Hello. I'm having the same issue. I just reset my password and nothing happens…..
Can you help me too??
I have the same problem and I only use one device at a time.
Userlevel 7
+7
That should fix the problem.
Thanks :)
Deezer keeps interrupting, asking to join Premium - as if there was another device connected, but there is none
On Android
Thanks
Hello
I am having the same kind of issue since few days
My account stops every 5mn, informing me that I can't use the same Deezer account on 2 devices at same time... Which of course is not the case.
Please advise
This is happening to me too. And then someone managed to change my password today! Contacted support and aside from them making me prove that I have a subscription, haven't received any help at all.
Userlevel 7
+7
Hey @jaredping94
Sorry you feel that way. No need to create another topic. The problem hasn't been ignored. Our devs are currently investigating the issue, which is affecting other users as well. The topic has been answered until further updates. Thank you for your patience.
Sorry you feel that way. No need to create another topic. The problem hasn't been ignored. Our devs are currently investigating the issue, which is affecting other users as well. The topic has been answered until further updates. Thank you for your patience.
Userlevel 7
+7
Hey
If the problem persists, do not hesitate to contact me again.
Sorry you feel that way. No need to create another topic. The problem hasn't been ignored. Our devs are currently investigating the issue, which is affecting other users as well. The topic has been answered until further updates. Thank you for your patience.
Hi
This is affecting my account. It's exceptionally frustrating. It seems this has been going on for a while, and I would urge your engineering team to look at this as a high priority issue, because otherwise you're going to start losing users.
I love deezer as a platform, with massive innovation, but you need to consider your operations and your customer happiness as upmost importance.
Please can you sort my account out asap.
Thanks.
I was listening to my music then it stopped with a pop up message saying that someone else is using my account. My devices being shown are my two phones and my email address hasn't been changed. I changed my password and logged out of both devices and after a few minutes I logged back in and they're still listening to songs that's not on my playlists. Please help.
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.