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My account appears to be free even though I paid

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57 replies

J
Lover
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  • jarnost
  • Author
  • Lover
  • 14 replies
  • May 10, 2024
jarnost wrote:

Before I start I wanna say i'm pissed off and i'm considering leaving Deezer after 10 years!

It first started out with not showing the ‘Featured in’ section on the artist page anymore(first in webbrowser, then the desktop app, and still isn't fixed after I told them about it more than a month ago), and now my account is blocked because it appears to be free even though I paid only a couple days ago(auto payment, never had a problem with it).

I don't know what's going on at Deezer but i'm at the breaking point, FIX THIS SHIT!
(and before you reply with it; the 'I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free’ section doesn't help either)

It took over 4 hours, but my account is restored

R
Tiny Dancer
  • ramster
  • Tiny Dancer
  • 2 replies
  • May 10, 2024

Just noticed the banner on top of the page. So they are dealing with larger issues at the moment.

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5104 replies
  • Answer
  • May 10, 2024

Update: The problem has been fixed

Our technical issue, which affected subscribers by incorrectly displaying them as free users, has been resolved.
All impacted accounts have been rectified.
We apologise for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout this process.
Thank you for your support.

H
Tiny Dancer
  • Hjw19
  • Tiny Dancer
  • 3 replies
  • May 10, 2024

I have logged out and back in again and it’s still showing the same thing - not fixed on mine or my family’s account 

R
Tiny Dancer

My account seems to be working again, but my Family Members are not present anymore. Would it be possible to restore access for my family members?

H
Tiny Dancer
  • Hjw19
  • Tiny Dancer
  • 3 replies
  • May 10, 2024
Jaime. wrote:

Update: The problem has been fixed

Our technical issue, which affected subscribers by incorrectly displaying them as free users, has been resolved.
All impacted accounts have been rectified.
We apologise for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout this process.
Thank you for your support.

My account still appears to be suspended and is not back to normal. Is this because the family members account that the payment is linked to has been restored but the rest of the family members have not? Please sort this 

Jaime.Deezer
Community Manager
Forum|alt.badge.img+7
  • Jaime.Deezer
  • Community Manager
  • 5104 replies
  • May 10, 2024

@Hjw19 @radioelephant please contact our Deezer Support Team and one of our agents will check your account in the system and help with your request.
Thanks and apologies again for all the inconvenience

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