No.

The Customer Care employee changed My Family tot Premium, without my approval.

I told her to change it back but she said that’s not possible. So now my subscription is cancelled from Sep 9th on. Only after that I can start a new Family subscription.

And I never get an answer if can opt out of Hifi, which I don’t want and which raise my sybscription with €2 monthly.

When Hifi is included in some countries to Premium, Trio or Family, you can not opt out of it.

Price will raise and most likely the price is as much or slightly less also elsewhere. I recommend to wait and then getting Family if you are fine with new price point. In Few countries no way to opt out.

Hifi is included in these territories for the plan with slightly higher price.

Not a fine way to doing business if you ask me.

I was on a €5 euro subscription before. Even after the price went up Deeze kept me on my €5 subscription. Now I’m forced to pay a 13% rise.

Oh well, I’m letting this go… Time to explore other options.

I am truly sorry if this means packing and leaving.

You are always welcomed back if Deezer manages to get price right.

They have annual offers and hopefully you’ll find the right one with them or elsewhere.

It seems like inflation is on it’s way and there’s plenty of things rising. Like cost of food :(

When I understand that cost of food does not rise at once 13%, it rises gradually, perhaps even more over the years. Just like cost of living. You’ve had finest Deezer Family at really nice price!  

The cost of food rises by package size going less and less for example. When Deezer after only years raised prices, it’s still growing with music content and development of the product.

Unlike in food business, you won’t get less in streaming business at slightly more price.

Thank you for using Deezer all this time and have a nice autumn.

The thread main question hasn’t been answered yet. Whats going on with support? Won’t you ask clearly? So I’ll repeat the question:

How to opt-out to automatic Hi-Fi upgrade

You can’t. You can either enjoy the new tier with the new pricing structure, or you can shop for a new streaming service. It’s not a major life decision. If deezer isn’t meeting your needs, select a service that does.

Best of luck with whatever you decide.

G

Fair enough! You’re right.

The upsetting matter generally speaking is the lack of a possibility to avoid the extra payment and the sense of it being imposed by force.

But that’s the bussiness view at the moment. Many will go and many others will remain. I’ll think about it. Greetings

Nah, mate. Not when Apple Music offered spatial audio AT NO ADDITIONAL COST and, when they decided to hike prices, the increase was of one - ONE - dollar. Deezer strategy: from 4.99 euros to 10.99. That's more than double in one sweep. And that's me (and many others, I fear) out.