@Alexander Desmedt the change in your account might be reflected in the next billing cycle as your renewal was prior the 6th July.
If you have any further questions please contact our Deezer Support Team
Apologies for the inconvenience 

@DarthGoofy I would suggest to wait until the next billing cycle starting in a few more days (15th July).
But to make sure everything will be fine with the upgrade, please contact  our Deezer Support Team and one of our agents will be able to confirm.
Let us know how it goes. 
Thanks :)

@Jaime. Are you planning any changes regarding subscriptions and/orHiFi in Bulgaria? What are they going to be?

Thanks.

I have to say this was poorly communicated and handled by Deezer. Very unclear as what would happen from when onward. 

Like @Alexander Desmedt and @DarthGoofy I would have expected to have HiFi from 8 July onward. This would have been a nice gesture by Deezer since prices will increase anyway.

Also, the Dutch family plan page still doesn’t mention HiFi will be included: https://www.deezer.com/nl/offers/family 

@Sotir not that I am aware at the moment. We will keep you posted if there is any change.

@fabiand thanks for your feedback. I’ll definitely inform the corresponding team.
Apologies for all the inconvenience
 

Has anyone already received the Hi-fFi upgrade?

Also premium user in Belgium here, but still no Hi-Fi.

Hello, just to let you all know my last billing was on 15/07 (Belgium) and my account has changed from Hifi to Family, but I can choose High Fidelity as audio quality, so everything looks fine now.

How does the quality sounds. Found any differences yet?

I had stunning experience in the restaurant, it was unlimited buffet actually, I ate too much satay chicken and listened 1411 kbps HiFi on Deezer with much to hear. I had Premium before and I do not see the point of going back anytime soon. Have a good day with HiFi music. I still remember that crispy chicken and detailed sound on my HiRes headphones. I recommend to try it out ;)

@HC4verlie I can see that you just started with a 3 months free premium offer prior the 8th July. 
I would recommend to contact support and see if they can offer any solution in order to have access to HiFi before the 3 months end.
You can contact them here: 

Thanks and apologies for any inconvenience

I do not want it. But I can not opt out. So I just pay €2 extra for something I don’t want.

I have been talking to support for over 30 minutes now. Very messy conversation. Suddenly they changed Family to premium without me asking.

What a letdown… Should have stuck with my old €5 subcription…

My account has now changed from Family to Premium to cancelled, all without me asking.

What a service...

Hello @Alexander Desmedt 

Have you tried to log out and log in to your account again on the Deezer app? Then the subscription can be refreshed. as I can see on our system that you are now able to play the music on the FLAC quality, on the settings.

Give it a go and let us know how it goes, please,

Enjoy Deezer! 

No. When I want to refresh the subscription, I always get a Deezer premium subscription that I can’t change.

Hello @Gijs Sohier 

The FLAC sound quality is already included on your Premium subscription. If you wish to upgrade to Deezer Family (with FLAC sound quality included), you can do it on our website https://www.deezer.com/en/offers/family

Enjoy Deezer! 

Hifi is now included to Premium in some marketplaces.

In these places Trio is Hifi of three and Family is Hifi of six. Thanks.

In these countries :

Argentina, Australia, Belgium, Finland, Norway, Peru, Russia, Sweden, Switzerland

I don’t have a Deezer premium, I have Deezer Family.

In june I got a mail that now FLAC was available and would be automatically includeded, with an extra €2 charge. I don’t want FLAC and yet I’m forced to pay extra for something I don’t want.

The Customer Care employee changed My Family tot Premium, without my approval.

I told her to change it back but that’s not possible. So now my subscription is cancelled from Sep 9th on. Only after that I can start a new Family subscription.

And after all that I’ll just have the same situation as before, having to pay extra for an option I don’t want.

I have always defended Deezer to My Spotify friends (well, that’s all of them), but I don’t see what I should tell them now.

I sincerely hope all playlist of my family members will still be there after cancelling and renewing.

#farfromhappy

for an extra charge that you can’t opt out of…

Yes, but there is no free lunches.

In my country Deezer Premium offers now at 10,99 big sound Hi-Fi, when Spotify at same price is only capable of 320K. The Deezer price can be discounted annually assuming you are willing to use it year more after purchase. There is of course YTM and AM at 9,99 at the moment, but for how long.

Some companies can sell it at loss, or they are just fishing customer.

In Finland one mobile provider was fishing for years customer with cheapest €6 mo mobile plan with 4GB data plan and as you go for some more. After several years all customers were on €9 plan.

Now they are not that cheap as you can get unlimited data from offers at similar price point.

Are you having 6 of them?

If you have family of three, Deezer Trio will be cheaper. In your country Hi Fi is included.

In my country Family Trio is 12,99 and Family Six is 14,99 euros.

Lucky ones. I get it at Deezer legends prices, so it’s a lot cheaper than the casual prices.

I wish Deezer had same pricing method on each countries. I guess is long way to go.

For me HiFi is not big deal. I do not use it, but it’s good to have just in case I will be more interested with high ender headphones wired etc. The boost from 9,99 to 10,99 can be useless for some.

If you listened for year 320K happy, many would not be happy with that.

Perhaps Deezer will come with more plans for basic listeners in the future, who knows.

I have Family Six (have never heard of Family Trio) but we are four family memebers.

I paid 14,99 for the four accounts we use. Now 16,99.

I know it’s only €2 but annulay that’s € 24 which almost amounts to two months subcription. For something I don’t want or need.

It’s custom to keep the same price as long as the subscriber doesn’t change plan. I had a €5 subscription long after it was changed to e 10 (I think). With my Internet connnexion it’s the same thing. When the provider changes its offers, you can keep the old plan for the same charge as long as you don’t change it yourself.

I know this is’t going to change anything. But I don’t like stuff being ‘shoved’ down my throat.

Hopefully they can arrange family annually so you can save of three months.

I am sure someone from Deezer will read and post feedback about your price points.

So, I still don’t know if I can opt out of hifi and my subscription will still end without my asking.

Great customer service

Hello @Gijs Sohier 

Your current Deezer Family subscription will finish on 8 September 2021 and it will not get renewed, as it has been cancelled by the user.

You can still enjoy of the Deezer Family subscription until that date.

Enjoy Deezer!