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casaresjm
Guitar Hero
Guitar Hero
June 9, 2021

How to opt-out to automatic Hi-Fi upgrade

  • June 9, 2021
  • 58 replies
  • 1782 views

I got a mail where I'm being told I will be upgraded to HiFi for a small amount of money. The problem is I don't even want HiFi, so, who I can opt-out of that automated upgrade?

58 replies

SonovP
Hitmaker
Hitmaker
June 10, 2021

@DarthGoofy I think it will be effective from the 8th of July, onwards.

***********

Hmm, anyway, this looks like Deezer is slowly pushing for HiFi in response to Apple Music having lossless as default.  Shouldn't Deezer just implement this without charging people for more cost?  I think people would be more welcoming of this if done without shocking people with being charged more.

casaresjm
Guitar Hero
casaresjmAuthor
Guitar Hero
June 10, 2021

My problem is not with the rise for better service and improving artists payments but with that being a jump of 60% increase at once in my case.

fabiand
Guitar Hero
June 10, 2021

Hi @casaresjm @fabiand We’ve updated our offering in Belgium and  Argentina and all customers now have the option to access HiFi content by default. We want to provide more value to our subscribers by giving them lossless quality music and we also want to make sure that more money goes to the artists you enjoy. Unfortunately, Deezer’s old offers are no longer available in your countries
In your case @fabiand the increase will be €2 so the new price will be €16,99
In your case @casaresjm the increase will be 60 pesos so the new price for premium will be $159 pesos
If you have any further questions please let me know :relaxed:

Hi Jaime, thanks for your reply. What does this mean for the other plans? Is there a document somewhere we can consult on pricing? 

June 10, 2021

I’m getting a little confused @Jaime.. Is Deezer going to be offering a free upgrade to ALL users (including those outside Belgium and Argentina) who currently subscribe to the basic MP3 service? Is the high fidelity mentioned in this thread the existing CD quality lossless, or is it a high resolution service also offered by Tidal and Apple Music (max 24-bit 192kHz for no extra cost in the case of AM)?

Many thanks. 

Music is essential.. Music is life with Hi-Res Apple Music.....
Ultimate Superstar
June 10, 2021

Hi @casaresjm @fabiand We’ve updated our offering in Belgium and  Argentina and all customers now have the option to access HiFi content by default. We want to provide more value to our subscribers by giving them lossless quality music and we also want to make sure that more money goes to the artists you enjoy. Unfortunately, Deezer’s old offers are no longer available in your countries
In your case @fabiand the increase will be €2 so the new price will be €16,99
In your case @casaresjm the increase will be 60 pesos so the new price for premium will be $159 pesos
If you have any further questions please let me know :relaxed:

Hi Jaime, thanks for your reply. What does this mean for the other plans? Is there a document somewhere we can consult on pricing? 

You can check if you have best price on your account contacting them:

https://support.deezer.com/hc/en-gb/requests/new

They may be able to reduce your price if there’s something available.

Roadie
June 10, 2021

Hi @casaresjm @fabiand We’ve updated our offering in Belgium and  Argentina and all customers now have the option to access HiFi content by default. We want to provide more value to our subscribers by giving them lossless quality music and we also want to make sure that more money goes to the artists you enjoy. Unfortunately, Deezer’s old offers are no longer available in your countries
In your case @fabiand the increase will be €2 so the new price will be €16,99
In your case @casaresjm the increase will be 60 pesos so the new price for premium will be $159 pesos
If you have any further questions please let me know :relaxed:

So you decide to not only raise the monthly fee by 13% but are also going to sell this cheap excuse??

Tell me :  of these 2 € exactly how much is going to the artists? And how much will add to the yearly profit of Deezer?

Next remark : did you consider that raising the sound quality also means that streaming will cost more data to your users? So it’s not just the 2 euro you charge us extra for something we didn’t ask but also added costs to telecom subscriptions because of your policy.

In my case : Spotify just got cheaper than you guys for a Family account. Guess what I will be doing :wave:

 

Ultimate Superstar
June 10, 2021

Hi @casaresjm @fabiand We’ve updated our offering in Belgium and  Argentina and all customers now have the option to access HiFi content by default. We want to provide more value to our subscribers by giving them lossless quality music and we also want to make sure that more money goes to the artists you enjoy. Unfortunately, Deezer’s old offers are no longer available in your countries
In your case @fabiand the increase will be €2 so the new price will be €16,99
In your case @casaresjm the increase will be 60 pesos so the new price for premium will be $159 pesos
If you have any further questions please let me know :relaxed:

So you decide to not only raise the monthly fee by 13% but are also going to sell this cheap excuse??

Tell me :  of these 2 € exactly how much is going to the artists? And how much will add to the yearly profit of Deezer?

Next remark : did you consider that raising the sound quality also means that streaming will cost more data to your users? So it’s not just the 2 euro you charge us extra for something we didn’t ask but also added costs to telecom subscriptions because of your policy.

In my case : Spotify just got cheaper than you guys for a Family account. Guess what I will be doing :wave:

 

You can still stream 320K MP3 even on Hifi service or lower.

Jaime.Deezer
Community Manager
Community Manager
June 11, 2021

Hi @Walter Cordemans Around 70% of our revenues go to support the artists and creators on the platform and we use the remaining 30% to build new features and make Deezer better for all of our users. 
We appreciate that not all users will want to enable HiFi immediately and it may not be something everyone wants to enable on their mobile plan. But when you’re on WiFi, lossless HiFi audio provides you with a much better musical experience, just like the artist wanted it to sound. HiFi is becoming more and more mainstream as a choice for listeners and we hope that Deezer continues to bring you great value for money combined with one of the best music catalogs in the world. 
Thanks :nerd:

Guitar Hero
July 9, 2021

Strange thing is that from 8 July I would get the high fidelity sound occording to the mail. But nothing seems changed. Both in IOS app and desktop. Did not really feel the need fot HIFI sound right but still...

July 9, 2021

Hello @Alexander Desmedt,

you should be able to switch to HiFi in the audio settings.