Error message: Your Deezer account is currently in listening mode on another device

Hey @Docta13 

Please follow the password reset email I've sent you and reinstall the app to the latest version after changing the password. Then login as normal and let me know if it's ok ;)

Hi there @Andreas de Boer 

Sorry you've had this experience. I've sent a password reset email after some maintenance. So please change your password once more and try to login after reinstalling the app to the latest version ;)

Hello Deezer Team, 

Since few weeks I’m also facing the same issue… Please, can you clean, refresh everything for my account too? 

I’m using Premium and it’s really annoying. I’ve never changed any settings to my account…

Many thanks!

Hey @laura_btd 

No problem, all done for you. You should check for the password reset email I sent you and change your password straight away. Reinstall the app to the latest version and login with email, not FB :wink:

Hi there@yair Gat@Mynameduck@Dgbviper

Sorry that's happened. I've carried out some maintenance on your accounts. So please reinstall the app to the latest version and change your password. Login as normal and let me know if the issue persists.

For more info on how to keep your account safe, please see here

Hey @Rudi , 2 days ago i installed the latest update for Deezer and this message has started popping up again. This is really frustrating when driving as i cannot unlock my phone and restart a playlist the same way I can when elsewhere. I have just changed my password again but I don't believe this is compromised.

Sorry about that @Dgbviper. I did have a look at your account again and sent another password reset email. Please try changing it once more, and give the app another reinstall to see if it works. Keep me posted!

Rudi I have uninstalled and changed my password. Nothing is working. Please fix the problem as I am thinking of changing to spotify of this is not resolved today 

Hi, I have a family account.

All four family members are with me in the room, no one else should have access. But when we each listen to Deezer, the music stops playing and a popup comes up saying the account is currently being used on another device.

I just changed my password but this still happened.

What should I do?

Thanks

Hi there @Langhit 

Sorry you're having issues. Thank you for your patience.

You should try changing the email address for the account as well, by logging in via desktop PC/Mac.

In the meantime, I've unlinked all devices from your account again and killed any active sessions as well. Change the password once more and let me know if the issue persists. You also need to log in using your email and password, and don't forget to update the app as well :thumbsup_tone2:

I have the same issue with my family account.

Can someone help?