One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
7061 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

Rudi

Ultimate Superstar

Hi there @yair Gat

@Mynameduck

@Dgbviper

Sorry that's happened. I've carried out some maintenance on your accounts. So please reinstall the app to the latest version and change your password. Login as normal and let me know if the issue persists.

For more info on how to keep your account safe, please see here 👍🏼

Rudi

Ultimate Superstar

Hi there @Mynameduck

I've replied to you on another topic. Hope it helps ;)

Hey @drakezilla

Sorry that's happened. I've done the same and a bit extra here, from our side. Please reinstall the app to the latest version, follow my email and reset your password, and then let me know if the issue persists 👍🏼

M

Maaike.Van.Vliet

Roadie

Hi, I have the same problem for about a week now.. Changed password, unlinked device, updated app, logged off/on, switched phone off and on... I'm signed up with email and not through FB or Google. Please help a girl out ASAP!

Roadie

Roadie

Hi Rubi,

Looks lke Issue resolved.

Thank you

Yair

E

Eck.smith

Roadie

I am having the same issue and have removed and reinstalled. Can you please send on the email with the fix

D

Docta13

Roadie

Hi

I'm having the same issue and now just keeps popping up every 5 mins. Please help

Regards colin

Rudi

Ultimate Superstar

Hi there @LillySmith @Maaike.Van.Vliet @Yannis Rodopoulos

Sorry that's happened. I've run due maintenance on your accounts and sent password reset emails. Please change your password, reinstall the app to the latest version and try to login as normal :thumbsup_tone2:

A

Andreas de Boer

Roadie

Hello, same issue on my account. Only one device activated. I reset my password update installed, problem isnt solved yet please advice.

Rudi

Ultimate Superstar

Hi there @Eck.smith

Sorry that's happened. Please follow the password reset email I've sent you and change your password before logging in as normal ;)

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