Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
7061 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

F

fschricke

Guitar Hero

I have the same issue with my family account.

Can someone please help?

Rudi

Ultimate Superstar

Hey @fschricke

Sorry that's happened. I've had a look at your account and carried out some maintenance. I've unlinked devices and sent you a password reset email. Please change your password once more, update your apps, and ensure everyone is using their own profile. If this helps, please let me know :wink:

Rudi

Ultimate Superstar

I've replied to you already @fschricke, in another topic. Please let me know if the issue persists after following my instructions :thumbsup_tone2:

Rudi

Ultimate Superstar

Replied to you here @fschricke :thumbsup_tone2:

F

feg322

Guitar Hero

I have the same problem, can you help me?

F

feg322

Guitar Hero

I can’t listen to my musics, a boring popup tells me, several times, that my account its being used in another device, but its not!!!

Can anyone help me? I have unninstalled the app, change my facebook password. Is there any other tip?

F

feg322

Guitar Hero

Same problem here, some help would be appreciated ;)

Rudi

Ultimate Superstar

Yes, sure @feg322. I've checked your account, did some maintenance and sent you a password reset email. Please change your password and update the app to the latest version, if you haven't.