One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
7061 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

W

Wildcat91

Roadie

Hi rudi

It didnt help me, still says someone else must be listening.. 😕

R

Rebeca Pierre

Roadie

Hi!
The same tinhg just happened to me!
Apparently, I'm using deezer in 2 different devices, but that's not true. and there is music listed in my history that I never listened to.
I've tried to change my password but it was no longer the one I used to use, the number of characters is different, so I can't change it.
Please help.

J

Jakov Popovic

Roadie

Hi, I've been using Deezer for a couple of months and I love it, but since few days ago the message saying that someone else is using my account is constantly popping up, this isn't possible since I've logged out of all devices except the one I use(no one knows my passwords or even that I use Deezer), I've even made sure to reinstall my app and have changed my password. This is driving me insane! Please find a way to fix it ASAP or I might have to find another music streaming service.

Rudi

Ultimate Superstar

Hi there @Bel1975

@Woodlock

@Jakov Popovic

I've refreshed your cache on our side and unlinked devices. I've sent a password reset email as well. Please change your password and reinstall the app. Login as normal and let me know if it happens again.

@Wildcat91 that's odd. I'm sorry it didn't work. Our fix was deployed. You may need to change the account's email address. Have you got our most recent app? Try reinstalling and let me know.

Rudi

Ultimate Superstar

Hi there @Rebeca Pierre

Sorry that's happened. I've had a look at your account and have done the same as mentioned above. Please change your password following the email I sent and login without FB to see if the issue persists.

M

Mynameduck

One Hit Wonder

Today i tried to play some music on deeze while going home from work while i started to get notification that someone else is listening to music on my account. I cant see any other device besides mine thats linked, but i know i have deezer on my computer at home which is turned off right now. Ive changed the password but the problem persists. Recent songs show song from one author and has been playing for an hour or so. Can someone look into this or lend some help?

Y

yair Gat

Roadie

Hi,
I Keep receiving the "Hmm.. Somme else must be listening..." even though i removed all possible linked devices and also changed my password.
I'm a subscription user which logs in using my email account .
Please advice
Thanks
Yair

D

drakezilla

Roadie

Same thing here, i've done the same steps as above but nothing is working. I also uninstalled deezer in all my devices (including my phone) and only use it from the browser. Same thing.

Is there anything from this side that i need to do?

Best Regards

M

Mynameduck

One Hit Wonder

Snce noone replied to my post since yesterday, ill try here. Im also having this issue, reset my password already but the error persists. Help please.

Y

Yannis Rodopoulos

Roadie

Hey @Jernej

@billigotte

Sorry that's happened. Our devs have deployed a fix for this, so I've done some maintenance in your accounts and sent password reset emails. Please change your password once more and try again, without FB or Google. Let me know if the issue persists 👍🏼

Hi Rudi, could you please send me this fix. I have exactly the same problem. Thanks

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