Answered

Cancel subscription

  • 31 August 2022
  • 5 replies
  • 156 views

Please advise how I cancel my subsciption, I didnt join using IOS or android?

icon

Best answer by Anonymous 31 August 2022, 13:01

View original

This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

5 replies

@Ally Cat 

Just start a suport ticket at https://support.deezer.com/hc/requests/new

Hi 

 

There is no straightforward way to contact Deezer support?  do I have to log in via facebook or twitter?  Is there not an email address?

 

this is the most frustrating company to deal with.

 

tx

Alison

Userlevel 7
Badge +7

@Ally Cat please contact our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help with your request.
Apologies for the inconvenience

Hi 

 

It reflects on your system that I dont have an account yet you are deducting a premium from my bank account every month.

 

Please remove it from my account.

 

tx

Alison

Hey @Ally Cat 

You only had to look at the FAQ once and you would have found this: