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Cancel subscription

  • 31 August 2022
  • 5 replies
  • 156 views

Please advise how I cancel my subsciption, I didnt join using IOS or android?

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Best answer by Anonymous 31 August 2022, 13:01

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5 replies

Hey @Ally Cat 

You only had to look at the FAQ once and you would have found this:

 

@Ally Cat 

Just start a suport ticket at https://support.deezer.com/hc/requests/new

Hi 

 

It reflects on your system that I dont have an account yet you are deducting a premium from my bank account every month.

 

Please remove it from my account.

 

tx

Alison

Userlevel 7
Badge +7

@Ally Cat please contact our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help with your request.
Apologies for the inconvenience

Hi 

 

There is no straightforward way to contact Deezer support?  do I have to log in via facebook or twitter?  Is there not an email address?

 

this is the most frustrating company to deal with.

 

tx

Alison