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Answered

Cancel subscription


Please advise how I cancel my subsciption, I didnt join using IOS or android?

Best answer by Anonymous

Hey @Ally Cat 

You only had to look at the FAQ once and you would have found this:

https://en.deezercommunity.com/subscription-and-payments-60/how-do-i-cancel-unsubscribe-from-deezer-64599

 

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  • August 31, 2022

Hey @Ally Cat 

You only had to look at the FAQ once and you would have found this:

https://en.deezercommunity.com/subscription-and-payments-60/how-do-i-cancel-unsubscribe-from-deezer-64599

 


  • Runaway Baby
  • September 5, 2022

Hi 

 

It reflects on your system that I dont have an account yet you are deducting a premium from my bank account every month.

 

Please remove it from my account.

 

tx

Alison


Jaime.Deezer
Community Manager
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@Ally Cat please contact our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help with your request.
Apologies for the inconvenience


  • Runaway Baby
  • September 7, 2022

Hi 

 

There is no straightforward way to contact Deezer support?  do I have to log in via facebook or twitter?  Is there not an email address?

 

this is the most frustrating company to deal with.

 

tx

Alison


  • September 7, 2022

@Ally Cat 

Just start a suport ticket at https://support.deezer.com/hc/requests/new