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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
May 10, 2024
News

πŸš¨β€‹β€‹β€‹β€‹β€‹β€‹β€‹ BREAKING NEWS: Deezer Premium/Family πŸš¨β€‹β€‹β€‹β€‹β€‹β€‹β€‹ (Update)

  • May 10, 2024
  • 39 replies
  • 1407 views
πŸš¨β€‹β€‹β€‹β€‹β€‹β€‹β€‹ BREAKING NEWS: Deezer Premium/Family πŸš¨β€‹β€‹β€‹β€‹β€‹β€‹β€‹ (Update)

Update:
Our technical issue, which affected subscribers by incorrectly displaying them as free users, has been resolved.
All impacted accounts have been rectified.
We apologise for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout this process.
Thank you for your support.


Dear Community users,Β 

We're currently facing a technical issue where some premium & family subscribers are incorrectly showing up as free users.
Rest assured, our team is working diligently to fix this issue as quickly as possible.
We apologise for any inconvenience this may cause and appreciate your patience and understanding.
Updates will be provided as soon as the problem is resolved

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      39 replies

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      Hitmaker
      Bal Censon
      Hitmaker
      May 10, 2024

      @Bal CensonΒ it should be working now.
      ThanksΒ 

      i am still having problems

      Jaime.Deezer
      Community Manager
      Jaime.DeezerAuthor
      Community Manager
      May 10, 2024

      Could you please logout and login again? If that doesn’t work, please get in touch withΒ our Deezer Support Team.
      Thanks

        Hitmaker
        Bal Censon
        Hitmaker
        May 10, 2024

        @Bal CensonΒ it should be working now.
        ThanksΒ 

        i can play on my desktop but my other devices can’t. Also, i cannot add my family members.

        Hitmaker
        Bal Censon
        Hitmaker
        May 10, 2024

        @Bal CensonΒ it should be working now.
        ThanksΒ 

        it seems good now. Thanks!

          Roadie
          Selim Evin
          Roadie
          May 10, 2024

          Bummer issue. Now my family members aren't appearing on my account. Really annoyingΒ 

          Roadie
          Jason Aris
          Roadie
          May 10, 2024

          My account is still affected! I thought the problem was meant to have been resolved?Β 

          Roadie
          evabtsn
          Roadie
          May 10, 2024

          Bonjour, mon problΓ¨me n’a toujours pas Γ©tΓ© rΓ©solu. Je suis dans un compte famille mais avec une autre adresse e-mail, (betscouneva0@gmail.com)Β 

          Comment régler se problème 

          Roadie
          ihiribar
          Roadie
          May 11, 2024

          My family members are still not listed. The issue is not resolved yet.

          Jaime.Deezer
          Community Manager
          Jaime.DeezerAuthor
          Community Manager
          May 11, 2024

          If your family members are not listed, please contactΒ our Deezer Support TeamΒ and a member of the team will check your account and help to restore them.
          Thanks

          One Hit Wonder
          Chris.Webb
          One Hit Wonder
          May 11, 2024

          Hi, I can now get onto my Deezer account, but it looks like the other member's on my Deezer Family account have been removed and they can no longer log in πŸ‘Ž. I'm just hoping all their playlists haven't been lost!

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