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Jaime.Deezer
Community Manager
Community Manager
May 10, 2024
News

πŸš¨β€‹β€‹β€‹β€‹β€‹β€‹β€‹ BREAKING NEWS: Deezer Premium/Family πŸš¨β€‹β€‹β€‹β€‹β€‹β€‹β€‹ (Update)

  • May 10, 2024
  • 39 replies
  • 1407 views
πŸš¨β€‹β€‹β€‹β€‹β€‹β€‹β€‹ BREAKING NEWS: Deezer Premium/Family πŸš¨β€‹β€‹β€‹β€‹β€‹β€‹β€‹ (Update)

Update:
Our technical issue, which affected subscribers by incorrectly displaying them as free users, has been resolved.
All impacted accounts have been rectified.
We apologise for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout this process.
Thank you for your support.


Dear Community users,Β 

We're currently facing a technical issue where some premium & family subscribers are incorrectly showing up as free users.
Rest assured, our team is working diligently to fix this issue as quickly as possible.
We apologise for any inconvenience this may cause and appreciate your patience and understanding.
Updates will be provided as soon as the problem is resolved

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    39 replies

    Guitar Hero
    May 10, 2024

    HelloΒ @DaphneCW,Β any option I can do this for you.

    Just let me know what you want to do.

    I would like option 1 thx

    LeonΓ­dia.Deezer
    Community Manager
    Community Manager
    May 10, 2024

    Hi @DaphneCW,Β the issue has been resolved.

    Could you please check if everything is okay with your account?

    Guitar Hero
    May 10, 2024

    HiΒ @DaphneCW,Β the issue has been resolved.

    Could you please check if everything is okay with your account?

    It says I have been refunded and my subscription will end on the 29th of this month

    LeonΓ­dia.Deezer
    Community Manager
    Community Manager
    May 10, 2024

    @DaphneCW, on the 29th, you simply need to subscribe again.

    Guitar Hero
    May 10, 2024

    @DaphneCW, on the 29th, you simply need to subscribe again.

    Okay. Thank you

    Roadie
    May 10, 2024

    Mine still doesn’t work how do I get my family plan back?

    Hitmaker
    May 10, 2024

    Update:
    Our technical issue, which affected subscribers by incorrectly displaying them as free users, has been resolved.
    All impacted accounts have been rectified.
    We apologise for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout this process.
    Thank you for your support.


    Dear Community users,Β 

    We're currently facing a technical issue where some premium & family subscribers are incorrectly showing up as free users.
    Rest assured, our team is working diligently to fix this issue as quickly as possible.
    We apologise for any inconvenience this may cause and appreciate your patience and understanding.
    Updates will be provided as soon as the problem is resolved

    Β 

    my account is still having the issue. Can you rectify please.

    Hitmaker
    May 10, 2024

    i am a deezer family hifi subscriber. just paid last 5/5/2024. now deezer is saying β€œdeezer is not available in my country”.

    Jaime.Deezer
    Community Manager
    Community Manager
    May 10, 2024

    @Kath1357642Β Please contactΒ our Deezer Support TeamΒ and provide the email linked to the account and one of our agents will be able to help.
    Thanks

    Jaime.Deezer
    Community Manager
    Community Manager
    May 10, 2024

    @Bal CensonΒ it should be working now.
    ThanksΒ