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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
May 10, 2024
News

πŸš¨β€‹β€‹β€‹β€‹β€‹β€‹β€‹ BREAKING NEWS: Deezer Premium/Family πŸš¨β€‹β€‹β€‹β€‹β€‹β€‹β€‹ (Update)

  • May 10, 2024
  • 39 replies
  • 1407 views
πŸš¨β€‹β€‹β€‹β€‹β€‹β€‹β€‹ BREAKING NEWS: Deezer Premium/Family πŸš¨β€‹β€‹β€‹β€‹β€‹β€‹β€‹ (Update)

Update:
Our technical issue, which affected subscribers by incorrectly displaying them as free users, has been resolved.
All impacted accounts have been rectified.
We apologise for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout this process.
Thank you for your support.


Dear Community users,Β 

We're currently facing a technical issue where some premium & family subscribers are incorrectly showing up as free users.
Rest assured, our team is working diligently to fix this issue as quickly as possible.
We apologise for any inconvenience this may cause and appreciate your patience and understanding.
Updates will be provided as soon as the problem is resolved

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      39 replies

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      Roadie
      PRINCIPE DAN
      Roadie
      May 12, 2024

      PUES YO ESTOY BIEN CON DEEZER SIEMPRE BRINDAN UNA BUENA ATENCION Y SI PASO ESE PROBLEMA NI LO NOTE ESA NOCHE LO REPARARON YA A LAS 9 LO HABIAN SOLUCIONADO OTROS SE DEMORAN HASTA MESES PERO USTEDES LO HICIERON RAPIDO POR ESO SIEMPRE ESCOGERE DEEZER

      Β 

      Roadie
      ci_
      Roadie
      May 13, 2024

      My daughter lost her playlists πŸ™„ .. and I’m constantly asked to update my plan. Please tell me when youβ€˜re ready.Β 
      Β 

      bye c

      Roadie
      Marcin.Nowicki
      Roadie
      May 13, 2024

      One user affected do far in Poland within family sub. Any troubleshooting from the user side? Reinstall app did not work.Β 

      Roadie
      Jo Branwood
      Roadie
      May 13, 2024

      Hi, I can now get onto my Deezer account, but it looks like the other member's on my Deezer Family account have been removed and they can no longer log in πŸ‘Ž. I'm just hoping all their playlists haven't been lost!

      Me too Chris! πŸ‘€

      Roadie
      Doinky
      Roadie
      May 13, 2024

      Hi,

      Since the Deezer family plan issues on Friday, the other accounts of my family are still having issues.

      They no longer show on my account as members. Does this mean they have lost all their playlists? I am assuming I will have to reinvite them, or are you doing something to sort this problem on your side?

      Β 

      Β 

        Hitmaker
        dupondje
        Hitmaker
        May 14, 2024

        Still broken here also, all users are gone from my family account ...

        Roadie
        Dromeus
        Roadie
        May 14, 2024

        Family plan isn’t working properly. Will you be issuing credits to accounts, since we have not been able to use what we’re paying for?

        Jaime.Deezer
        Community Manager
        Jaime.DeezerAuthor
        Community Manager
        May 16, 2024

        If you are still experiencing problems with your Premium/Family account, please contactΒ our Deezer Support TeamΒ and one of our agents will help with your request.
        ThanksΒ 

        Neil.Deezer
        Community Manager
        Neil.Deezer
        Community Manager
        July 25, 2024

        Hi folks,

        Please see my response to this thread. Closing out this topic as it relates to a previous technical issue.

        Β 

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