🚨 BREAKING NEWS: Deezer Premium/Family 🚨 (Update)

Forum|Forum|2 years ago
May 10, 2024
39 replies
1407 views

Update:
Our technical issue, which affected subscribers by incorrectly displaying them as free users, has been resolved.
All impacted accounts have been rectified.
We apologise for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout this process.
Thank you for your support.

Dear Community users,

We're currently facing a technical issue where some premium & family subscribers are incorrectly showing up as free users.
Rest assured, our team is working diligently to fix this issue as quickly as possible.
We apologise for any inconvenience this may cause and appreciate your patience and understanding.
Updates will be provided as soon as the problem is resolved

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R

Romania22

Roadie

In Germany too . I am a Deezer familly user and show that i need to bun premium 😂😂

Leonídia.Deezer

Community Manager

Hi @Romania22, I'm sorry to hear that you were one of the users affected by this situation.

Could you please check if now your plan is already active?

D

DaphneCW

Guitar Hero

Will the people who had paid to resubscribe despite having active subscriptions getting a refund?? Because I paid despite having an active subscription before realizing there is a bigger issue happening and I didn’t happen to do something wrong

L

Lorenz Rahlfs

Roadie

+1 Deezer family user affected

We are doing a road trip today so it's very frustrating.

Leonídia.Deezer

Community Manager

Hi @DaphneCW, I'm truly sorry for the situation you're facing.

Here are the possible solutions to address your case:

We can refund your subscription and add the missing days corresponding to the payment you made earlier. or
If your payment was processed through Google, you can wait until your current subscription expires. Once it transitions to a free account, we'll make sure to credit the missing days to your subscription.

D

DaphneCW

Guitar Hero

Hi @DaphneCW, I'm truly sorry for the situation you're facing.

Here are the possible solutions to address your case:

We can refund your subscription and add the missing days corresponding to the payment you made earlier. or
If your payment was processed through Google, you can wait until your current subscription expires. Once it transitions to a free account, we'll make sure to credit the missing days to your subscription.

How would I be able to get the first option?? Would it still be an eligible option if it did go through google??

C

CvM

Roadie

😙

Leonídia.Deezer

Community Manager

Hi @Lorenz Rahlfs, I checked your account and your plan was already active.

Feel free to get in touch if you need help.

C

CvM

Roadie