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Thoroughly False
Guitar Hero
Apr 20, 2022 6:07 AM UTC
Answered

A network error has occurred while checking the subscription

What is going on with Deezer? Lately it's been nothing but issues. Today I'm getting this error on both of my devices. Both of which have internet connection. But offline doesn't work either. Nothing will play. I'm the owner of a family account that's been working fine and nothing has changed. I even used Deezer fine 2 hours ago. But now it's just doing this. The other person on my family plan isn't having this issue. 
 

For how much Deezer charges, it's unacceptable that this even happens. 

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    Yula
    YulaAnswer
    Deezer Staff
    Apr 25, 2022 1:49 PM UTC

    Hello everyone, 

    Please reinstall the app from the links suggested by @Jaime. 

    If the problem continues, please contact our Support here: 

    https://support.deezer.com/hc/en-gb/requests/new

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    16 replies

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    Apr 20, 2022 10:34 AM UTC

    Hey @Thoroughly False I am sorry to hear that.
    Could you please send me a screenshot of the error message you get in your devices in order to help you?
    Thanks 

    Guitar Hero
    Thoroughly FalseAuthor
    Guitar Hero
    Apr 20, 2022 1:11 PM UTC

    @Jaime. 

     

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      Apr 21, 2022 11:19 AM UTC

      Do you still have problems @Thoroughly False as another used mentioned that it is working now.
      Thanks :)

       

      One Hit Wonder
      Waldo Swart
      One Hit Wonder
      Apr 21, 2022 9:46 PM UTC

      If you have fixed it, could you please tell me how? 

      I have the exact same problem. 

      Guitar Hero
      Thoroughly FalseAuthor
      Guitar Hero
      Apr 22, 2022 5:21 AM UTC

      @Waldo Swart40 Yeah I waited until the morning, then signed out, and back in like 5 times. Eventually worked. 

        Roadie
        Michael.Madden
        Roadie
        Apr 23, 2022 8:40 AM UTC

        Same issue. 'A network error has occurred while checking the subscription. The application will close'. So no music though subscription is up to date. What next? Michael.

        Roadie
        Doome
        Roadie
        Apr 23, 2022 12:36 PM UTC

        Same to me. "A network error has occurred while checking the subscription. The application will close". Nothing is working now. Deezer Premium account.

        Update: I solved disinstalling and reinstalling the app. Now apparently is all right

        Roadie
        Tbloody214
        Roadie
        Apr 23, 2022 6:26 PM UTC

         

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        Apr 24, 2022 8:54 AM UTC

        It seems that you're not using the official version of our application.

        As a consequence, we can't provide you with any support. We recommend that you download our official application:

        Let us know if that works :)

        Roadie
        Hedser.Wijbenga
        Roadie
        Apr 24, 2022 9:56 AM UTC

        Same error here! Very annoying if you are paying.. 

         

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