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Answered

A network error has occurred while checking the subscription

T
Rank

What is going on with Deezer? Lately it's been nothing but issues. Today I'm getting this error on both of my devices. Both of which have internet connection. But offline doesn't work either. Nothing will play. I'm the owner of a family account that's been working fine and nothing has changed. I even used Deezer fine 2 hours ago. But now it's just doing this. The other person on my family plan isn't having this issue. 
 

For how much Deezer charges, it's unacceptable that this even happens. 

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Best answer by Yula 25 April 2022, 15:49

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16 replies

Jaime.
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Userlevel 7
Badge +7

@Marijk We're aware that Android users are experiencing difficulties with logging in with our latest Deezer version. Our technical team is currently investigating the issue.

In the meantime, can you please follow these troubleshooting steps:

  • Delete the Deezer application on your Android device. It doesn't affect your music content
  • Turn off your device for a few seconds
  • Turn on your device
  • Install Deezer via play.google.com/deezer
  • Log in with your email and password


Don't hesitate to come back to me if this doesn't solve the issue.

 

Apologies for the inconvenience.

M
Rank

Same problem here.  I have a premium account and the official version of the app. 

 

P
Rank

I already reinstall it but still same! Google pay said that the payment was cancelled but money wasn't refunded. So please refund my money back or make my account premium   

 

 

Yula
Rank
Userlevel 7
Badge +10

Hello everyone, 

Please reinstall the app from the links suggested by @Jaime. 

If the problem continues, please contact our Support here: 

https://support.deezer.com/hc/en-gb/requests/new

(She/her) add your pronouns to your signature!
M
Rank

What is going on with Deezer? Lately it's been nothing but issues. Today I'm getting this error on both of my devices. Both of which have internet connection. But offline doesn't work either. Nothing will play. I'm the owner of a family account that's been working fine and nothing has changed. I even used Deezer fine 2 hours ago. But now it's just doing this. The other person on my family plan isn't having this issue. 
 

For how much Deezer charges, it's unacceptable that this even happens. 

I have the same error message, i have premium but when i open app then there is the same message 

P
Rank

I've payed for premium account and it shows error first and now it works but free version not premium

H
Rank

Same error here! Very annoying if you are paying.. 

 

Jaime.
Rank
Userlevel 7
Badge +7

It seems that you're not using the official version of our application.

As a consequence, we can't provide you with any support. We recommend that you download our official application:

Let us know if that works :)

T
Rank

 

D
Rank

Same to me. "A network error has occurred while checking the subscription. The application will close". Nothing is working now. Deezer Premium account.

Update: I solved disinstalling and reinstalling the app. Now apparently is all right

M
Rank

Same issue. 'A network error has occurred while checking the subscription. The application will close'. So no music though subscription is up to date. What next? Michael.

T
Rank

@Waldo Swart40 Yeah I waited until the morning, then signed out, and back in like 5 times. Eventually worked. 

W
Rank

If you have fixed it, could you please tell me how? 

I have the exact same problem. 

Jaime.
Rank
Userlevel 7
Badge +7

Do you still have problems @Thoroughly False as another used mentioned that it is working now.
Thanks :)

 

T
Rank

@Jaime. 

 

Jaime.
Rank
Userlevel 7
Badge +7

Hey @Thoroughly False I am sorry to hear that.
Could you please send me a screenshot of the error message you get in your devices in order to help you?
Thanks 

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