include
Skip to main content

Solved

3502 Topics
P
Runaway Baby
Petar.KelemenRunaway Baby
asked in Features & Feedback
no high fidelity in my plan

Last week I got deezer from partner offer Croatian telekom. In desktop app and android app there are only 2 sound qualities, standard 128 kbps and better (320 kbps). Why is there no high fidelity flac quality?

233
Jaime.Deezer
Community Manager
4 hours ago
I
Runaway Baby
iMacRunaway Baby
asked in Android
"my mp3" covers not shown in favorites in android app

after several updates i see not fixed bugall my mp3 files uploaded via browser have cover images, and they shown in browser correctly both in “my mp3” category and in favorites. on android device (Huawei p60pro) covers show only in “my mp3” but all songs added to favorites are w\out covers...how i can fix it? today i updated an app to last 8.0.30.5 but this issue is still exist

361
Milan Van Laar
Lover
5 hours ago
M
Runaway Baby
marreleyRunaway Baby
asked in Deezer for Creators
Music is on wrong artist profile

my single was distributed via bandlab to deezer but was added to a nother artist with the same name as me my artist name is : XXXXMLZ link to the track:https://deezer.page.link/TQNb2cqT1fF9cKmM7please move to this page :https://deezer.page.link/7xnKV5u3yY1KBW6GA

62
Jaime.Deezer
Community Manager
5 hours ago
Milan Van Laar
Lover
Milan Van LaarLover
asked in Android
songs are greyed out or playing wrong version/mp3's not showing album art anymore

Hi, Loads of songs are greyed out in favourite tracks and other playlists and sometimes even in artist pages. the only way to play them is by looking up the song and play it from the search page. the songs that are greyed out are always the same songs (for example “secret story of the swan” by “iz*one” or “whistle” by “blackpink”) even when logging in to a different account or using a different device. Some songs are playing the wrong version when i play them from my playlists. for example if i click on the korean version of “as if its your last” by “blackpink” it will actually play the japanese version intstead of the korean. the only way to play the correct version of all the songs that are playing in the wrong language is by going to the artist page and play it from the album the song is in. the weird thing is that is the exact same song as it will say that the song is in my favourites, but when i play it from the artist page the language will be correct. Most of my Mp3 files are no

35721
Milan Van Laar
Lover
6 hours ago
S
Runaway Baby
strahinjasRunaway Baby
asked in iOS
ios app not saving sound quality

I’m on ios 18.2.1 with Deezer premium and the app keeps reverting the audio quality to the preselected values when restarted. I tried reinstalling it but it didn’t help. No matter how many times I change the audio quality settings, if the app is closed, it goes back to standard quality for mobile data, high quality for wifi, and hifi for Google Cast. I’d like to add that I use Deezer on ipad os and over there the sound quality settings are working with no issues.The app version I’m on is 10.29.1 (10.29.1.1) and I haven’t exceeded the maximum number of devices. 

161
G
8 hours ago
S
Runaway Baby
ShahnezRunaway Baby
asked in Your account, favorites and playlists
some of the songs I put in my Playlist won't play

strangely, some of the songs I put in my Playlist won't play, but when I visit the Album the song will play normally.I'm not too sure if my other Playlists are also affected, but one of my affected Playlists is "uri ballad k-drama".any helps for this? 

141
G
8 hours ago
S
Runaway Baby
StaiboggRunaway Baby
asked in Android
Tracks unavailable on Android [Playlists]

Does anyone know why tracks that work perfectly fine on the desktop and web versions of Deezer, seem to be unavailable (greyed out) on the mobile app?What I’ve also noticed is that, when I replace (truly) unavailable tracks, the change doesn't seem to reflect in the Android app.Looking forward to your replies.

171
Milan Van Laar
Lover
9 hours ago
D
Runaway Baby
Dima HoliiadRunaway Baby
asked in Subscription and payments
subscription

Hi, I canceled my subscription and don't want to use the service, can I get my money back?

142
Milan Van Laar
Lover
9 hours ago
D
Runaway Baby
Dan NyquistRunaway Baby
asked in Your account, favorites and playlists
Spotify playlists didn't made it into deezer

I just started a premium Deezer account and tried to import ny playlists from spotify. The service noticed that there were som 12000 songs and 50 something playlists. The service said it was done but it was only my 625 favourite that actually made it into Deezer. I signed up for a premium but it was in fact free as try out period. Could that be the reason?

212
D
Runaway Baby
1 day ago
K
Lover
KeelsfordLover
asked in Features & Feedback
Flow vs Shuffle my music

What is the difference between Flow and Shuffle My Music (SMM)? They seem very similar to me in concept. They both seem to be a shuffle/mix of favorites and non-favorites but executed quite differently. Here are the differences I have noticed:Flow plays less favorites, even if I’ve toggled on the “More favorites” option on mobile. SMM plays more favorites. (Winner: SMM) SMM has an “Automated recommendations” toggle and Flow does not. I’m still not sure how this affects SMM but I assume it makes SMM play more non-favorites if on vs off?? (Winner: unknown) Flow only considers favorite songs and playlists but not albums or artists. SMM considers favorite songs, playlists, and albums, but still not artists. I almost never hear from favorited artists using either Flow or SMM unless I also favorite at least one song or album. (Winner: SMM but wish I would hear non-favorited songs/albums from favorited artists) Flow follows my “exclusions” list but SMM does not. (Winner: Flow). Flow is more r

13612
M
Lover
2 days ago
J
Tiny Dancer
Jim GallagherTiny Dancer
asked in Features & Feedback
Deezer refuses to play Thumbelina by the Pretenders

I have a paid account with Deezer.  I’m trying to add Thumbelina to a playlist, but when I search for it (on Windows browser) and then click on it, Deezer plays a completely unrelated song.  There seems to be nothing I can do to play this song.  WHY? Everything else seems to be working normally.   

224
bluezzbastardzz
Deezer Legend
3 days ago
J
Runaway Baby
Jonathan789Runaway Baby
asked in Features & Feedback
Is Deezer app optimised for macOS on M1 (silicon) chip? Has relatively high CPU usage.

My computer becomes noticeably slower when Deezer is running. It’s most noticeable when there’s already a fair amount of other apps running. This is on a MacBook Air M1 computer.Whilst the CPU usage isn’t anything extreme, it does often sit at around 12% for “Deezer Helper (Renderer)” is simply playing music in the background.What is concerning is that when actively engaging with the app, CPU for that process readily jumps up to 40% +.That seems high to me … for activities that I would think are fairly lite weight. I get less CPU usage from massive applications like Adobe apps, etc. Here’s some examples: After clicking on Explore After clicking on Albums After clicking on “Music” After clicking on an Artists name, and brining up that artist’s page  Is this something Deezer developers are aware of?Is Deezer optimised for M1 / silicon chips? Thanks,Jonathan

267451
archaic_email
Lover
3 days ago
E
Runaway Baby
Ehab.HeikalRunaway Baby
asked in Android
Filter tracks does not show on tablet or galaxy fold 6

When i use my fold 4 opened in tablet mode, when i press the magnifying glass to filter tracks no text box appears. Same thing happens on my galaxy s6 tablet. When the phone is not in tablet mode the text box appears and i can search.

629
E
Runaway Baby
3 days ago
X
Runaway Baby
xX0V0XxRunaway Baby
asked in Other devices
Your computer seems to be offline. We'll keep trying to reconnect.

In a computer in Linux Mint 21.1 (vera) using firefox 129 I am unable to listen any song at all !!!The internet connection is not detected while I can ensure it is fullly working for all other sites.The message is:Your computer seems to be offline. We'll keep trying to reconnect.

19912
X
Runaway Baby
3 days ago
D
Runaway Baby
DJ GENIERunaway Baby
asked in Subscription and payments
for Croatia family account from 10.99 to 19.99€ !!!!!!!!!!!!!!!!!!! are you crazy or what????

Croatia si not like Germany or Austria or Ireland or UK or any other wealth country!!!CROTIA monhtly paycheck is around 700€ !!!!!!!!  Romania 300€ Greece 700€, Bulgaria 300€!!Not like Germany around 1800€ or Austria 1700€. or Denmark or Norway Sweden and so on and on. Poor countries like Croatia Greece Romania Poland and others, you can’t put in the same basket as OTHER WELTH COUNTIRES !!!!!! Are you blind or ignorant!! From 10.99 to 19.99, probably some ignorant manager from desk office made that stupid plan to equalise poor countries with rich countries in Europe, just because it is Europe!!!!!Yous hould sack him immediately !!!!!!Spotify is 10.99€ for familiy in Croatia, for single 5.99€Apple is 9.99€ FOR FAMILY, single was 5.97€ now is 6.97€Youtube is 14.50€ for FAMILY !!!!!!!!!! Single 8.99€READ THIS AGAIN and return the old price for poor countries  and FIRE who ever made that stupid plan. Now think again and tell me WHO is stupid enough to buy Deezer comparing to Youtube and Sp

1325
Jaime.Deezer
Community Manager
3 days ago
Z
Runaway Baby
zynexRunaway Baby
asked in Features & Feedback
Allow usage of VPN

I have issues using my VPN provider with Deezer. As I understand it you don’t support VPN (wrong usage if terms though, you block it). This is a huge issue for those of us interested in security and privacy on the web. I manged to login to my account on my Android TV after temporary removing my subnet from my access list in my router, after logging in I could apply the settings again. Although, it seems to break from time to time requiring me do to the same step again. This is not OK!I’m about to finish my bachelor in IT-forensics and Cybersecurity, so I know the importance of this stuff. And disabling my VPN is out of the question. This must de allowed in some sort from the application. Spotify supports it (my friend tried it with his account at my home from the same device), and so should you.I’m a Deezer user for more then a decade, and I don’t wanna switch to Spotify. But not be able to use VPN to protect my privacy is a deal breaker for me. This issue need to be addressed.

67412
M
Tiny Dancer
4 days ago
P
Runaway Baby
Peti.H.Runaway Baby
asked in Android
deezer is very slow or not conecting at all

Deezer is very slow usually not working at all

504
P
Runaway Baby
4 days ago
mdmrx
Lover
mdmrxLover
asked in Android
Android auto - Deezer problem. No last song at the begining.

the problem started about 3 weeks ago and still hasnt been fixed.in the past when I got into my car and my phone connected the touch screen of my car, android auto started automatically via wi-fi, left half of the screen showed “google map” right half used to show the last song I listened.now right half shows a black screen. passive “play and forward buttons” and writes Deezer,Touch to open.blue box must show the poster of the album. instead of “deezer, touch to open” I must see the name of the last song. buttons must be active in yellow box. when I touch, it goes to main page of deezer which looks like as if it is on my mobile phone. maybe the new gui makes that problem.check the main page of youtube music at Android auto on screen. in the past yt music and deezer main pages were similar. this is new gui of deezer on screen: when I have the blank-black screen, I open deezer from my mobile phone and last song info comes to the screen immdiately. so I can understand that either deezer d

31926
mdmrx
Lover
5 days ago
P
Tiny Dancer
pip25Tiny Dancer
asked in Other devices
Stuttering/halting playback both in the browser and in the Windows desktop app

I am using Deezer from Central Europe (Hungary), and in the past few days encountered issues with playback numerous times. The song simply stops for a few seconds or even minutes, likely because it cannot download the next chunk from the server. This theory is supported by the fact that downloading a song has also become significantly slower (once downloaded though, the songs play normally). Seeking into the song helps sometimes, but then it gets stuck again a minute or two later.Please take a look at the servers serving this area because something seems to be amiss.EDIT: I’d like to note that all other sites and apps work perfectly, so my own Internet connection is not the issue.

160235
Leonídia.Deezer
Community Manager
5 days ago
N
Runaway Baby
NicoleCroesRunaway Baby
asked in Other devices
Deezer desktop won't open on my mac

My deezer desktop on a Macbook won't start nor open. This started when i updated the app. What can I do?

302448
Leonídia.Deezer
Community Manager
5 days ago
A
Runaway Baby
ADJRunaway Baby
asked in Features & Feedback
Your computer seems to be offline. We'll keep trying to connect.

I keep getting the annoying message ‘Your computer seems to be offline. We'll keep trying to connect.’ when I know 100% that my computer is not offline. 

364154
Leonídia.Deezer
Community Manager
5 days ago
S
Runaway Baby
Souter83Runaway Baby
asked in Your account, favorites and playlists
why do I get suggested songs in my playlists on Deezer

I have noticed songs in my playlist I did not add. If I go to the list I have the option that Deezer should not suggest this song. There should be an option to disable suggestions for my playlists

47314
Leonídia.Deezer
Community Manager
5 days ago
A
Tiny Dancer
aseel khanTiny Dancer
asked in Deezer for Creators
upload podcast

this my podcast , upload on Deezer, how to upload podcast plz solve my issues thank you

3811
P
Tiny Dancer
5 days ago
Z
Tiny Dancer
ZvfTiny Dancer
asked in Subscription and payments
Prevent family members switching profiles

Hi, I've just subscribed to Deezer family I would like that each profile will login directly to his profile and not be able to switch to other profile Is it possible ? Thanks

138131
Leonídia.Deezer
Community Manager
5 days ago
N
Runaway Baby
Nonneke86Runaway Baby
asked in Your account, favorites and playlists
can't download podcasts

I want to download podcast episodes, but it says that download is deactivated for this podcast with every podcast. I just have a new phone and on my last phone I was always able to download podcasts.

261441
Leonídia.Deezer
Community Manager
5 days ago
TERMS OF USE DEEZER COMMUNITY SITE