Recently active topics

723 Topics

T
tridymite

Kids profile content
Answered

Childrens profile in Deezer family - what do they get to listen to? Just nursery rhymes or pop music ie. Shaun mendes / Coldplay / Ed Sheeran? Why not just an Explicit filter as is on Spotify? And on a separate point why is there no support from Deezer, why only a community platform?

Open Mic / Deezer Catalogue
96 3
Rank
8 hours ago
S
scotiab

The kid account is too restrictive

Ive just setup a family account for the first time my daughter is 10 my son 7. I feel they are old enough to listen to current pop music bit injust dont want them to be exposed to expicit lyrics. If I turn on the kids account they only get access to disney and select complations is there a way to ac...

About my Deezer / Features
84 3
Rank
8 hours ago
G
GerAndAnli

What does "Car mode" do?
Answered

Hey everyone, What does the "Car mode" option do?

Troubleshooting / Other devices
1334 10
Rank
8 hours ago
S
Shahlar Djalalzade Groupie

Repeat one error
Answered

When I set repeat button to Repeat One, and change track, the button flickers back to Repeat All. It is very uncomfortable

About my Deezer / Features
24 5
Rank
9 hours ago
S
Slick2007 Groupie

what is the maximum amount of playlists on a desktop app?
Question

I posted this question in the wrong section, so I ask it here again. I can only add 1000 playlists and then it stops counting and some lists are not visible anymore. I read that the max for desktop apps is 2000 so why does the app do this? I have a premium account

About my Deezer / Features
40 5
S
9 hours ago
I
ImagineAV

Upgrade from premium to family
Answered

I want to upgrade from premium to family. Will my current billing cycle credit me for the unused portion of premium and bill me for a full month of premium or should I wait to upgrade the day before my billing cycle renews? Any help would be much appreciated.

About my Deezer / Your account and subscription
121 4
D
9 hours ago
C
Cosmin.Cebuc New member

how to transfer a spotify playlist to a Deezer Family Profile
Answered

Hello, So I just upgraded from Deezer Premium to Deezer Family. I created a profile for a family member that used to use Spotify. Is there any way to transfer his favourites / playlist to a certain Deezer Family Profile (not the master profile) without transfering the music to the master account?...

About my Deezer / Your account and subscription
44 3
Rank
9 hours ago
Anja Megastar

Android Issues - Symptoms and Answers

Having some issues with your Android device? Try some of these troubleshooting tips and try and get back streaming. When it comes to technical difficulties the simplest answer is usually the correct one. So, firstly, turn it off and on again. If that didn’t work, we’ve tried to help by including ‘...

Troubleshooting / Android
34012 1271
Rank
9 hours ago
A
Andreas de Boer

Mijn account is door een ander in gebruik maar dat is niet zo, eerdere topics geven niet een goede verklaring.
Answered

 Mijn account is door een ander in gebruik maar dat is niet zo, eerdere topics geven niet een goede verklaring. 

About my Deezer / Your account and subscription
6 1
Rank
9 hours ago
R
RicardoVElozo New member

Account is currently being used on another device, but it isn't
Answered

Been listening to Deezer for a couple of years and this started today. Nothing changed on my listening behavior. Started this afternoon. Music stops and it tells me that the account is being used on another device. Already uninstalled the desktop app. Shutdown the phone and changed the password.

About my Deezer / Your account and subscription
523 50
Rank
9 hours ago
G
Gianluca Mannetta

abbonamento annuale
Question

Vorrei sapere se dopo aver sottoscritto un abbonamento annuale esistono vincoli di permanenza.Grazie mille

Welcome to Deezer Community / Ask me anything
4 0
G
9 hours ago
K
katey

Someone’s using my account: message pops up
Answered

When I’m trying to listen to my music a notification pops up saying someone is using my account at this time it’s for personal use then stops my music. Why is is this happening? No one else should be on my account but me and my own phone.

About my Deezer / Your account and subscription
584 39
Rank
10 hours ago
J
juhéj

Track is faulty

Fault

Open Mic / Deezer Catalogue
6 1
Rank
10 hours ago
V
vhornets

Reset password isn't working
Answered

Hello. I signed up via Facebook, so there were no password associated with the account, "reset password" form isn't working and I can't change the password in account settings

About my Deezer / Your account and subscription
228 15
Rank
10 hours ago
I
Iamtheod New member

someone else is listening

Many users have hasn’t the issue where their music cuts out after a few seconds and they get the message. Hmm someone else is listening. Deezer have recommended unlinking your devices and reset your password. Yet i I am the only person with access to my account and only have one device. I have...

About my Deezer / Your account and subscription
194 16
Rank
10 hours ago
A
Adam Awadalla New member

Songs not downloading
Question

I usually download albums by my fav artists because I'm the Car DJ with my friends, so I was downloading some for Eminem and Logic and they don't want to,even though the internet has no problems and I have 2 gb of storage left, what is a solution??

Troubleshooting / Android
117 4
M
10 hours ago
E
Ego12Draconis Emerging artist

Get notified about new releases of artists listed in favourites songs list
Discussion on going

Please in your next update include the feature of getting push notifications inside the app whenever there is the slightest new release/change on my favourite artist's pages. Oftentimes I come across one of my old favourites without having noticed there's a whole new album.

Welcome to Deezer Community / Got an idea?
1788 54
Rank
11 hours ago
O
Orjwanalmanie

You didn't activate my premium account until now
Answered

You didn't activate my subscription!!!!!this is my Email:[removed to protect personal details]

About my Deezer / Your account and subscription
9 1
Rank
11 hours ago
A
Au 45

Vous recherchez le Forum français?
Answered

Bonjour, j'ai souscrit sur Vente privée le 24/07/17 une offre cumulée avec la carte FNAC pour un abonnement DEEZER Premium + que j'ai payé 60 euros, VP n° 220209982, or je n'ai pas réussi à me connecter. J'ai donc essayé de rentrer mes titres de réservation, mais sans succès. Apres quelques temps j'...

Welcome to Deezer Community / Get started and updates
5813 526
Rank
11 hours ago
K
Kavhappy Groupie

Wrong number of devices error message on iOS [Current issue]

I can’t use the offline feature or download anything because it says I already have 3 devices connected. I actually don’t as I only use my phone and it says that this isn’t connected. When I go to the connected devices there were two iPhones there with random times/dates connected. So I deleted them...

Troubleshooting / iOS
1445 55
Rank
12 hours ago
S
Samitha.Nagasinghe

Music Stops - Multiple Devices Warning
Answered

Hi, When I play music it stops saying i'm playing on another device. But I have only 1 connected device. I also reset my password. But nothing helps. Any help?

Troubleshooting / iOS
146 17
D
12 hours ago
D
Darkskinguy

I got problem.
Question

When I try to play any song. The screen says "loading wait second almost there" and stay like that for a few days. Please someone tell me what to do to fix it.  Thank you. 

Troubleshooting / Android
8 1
Rank
12 hours ago
P
Pixiebytchdust

mudic
Question

Do I get my family added to the have to be under my account to they make up their own account why I'm not sure how it works

Open Mic / Music, Culture & Games
5 1
Rank
12 hours ago
I
iamjulianperez

My artist account is merged with someone else
Question

Hi, I'm a Christian singer and I found out my music is merged with another artist that happens to have the same name as mine. There's a way those profile can be separate by genre? Mine is Christian/Religious and the other guy is under Trance/Dance (He is a DJ). Spotify and iTunes already separate...

Open Mic / Deezer Catalogue
28 3
Rank
12 hours ago
H
Humer Aziz

payment issue

Hello i tried Deezer premium for free 30 days trial i gave my credit card information but the next month without my permission Deezer decurted 9.99€ euros can i plz get a refund.

About my Deezer / Your account and subscription
10 1
Rank
12 hours ago

Hits of the moment

×

How was your visit today?

Tell us what you like about our support website, or what we could be doing better.

The survey takes just a minute to complete and your feedback will only be used by Deezer to improve the experience of our support.