Recently active topics

655 Topics

HackerWolf

Can't go back to HiFi plan from Premium

Solved

Hi, my subscription is expiring tomorrow and I'm trying to renew. Unfortunately I've noticed only now that last 2 months I subscribed to Premium plan by mistake, not my usual HiFi plan. I wisht to go back to HiFi plan, but all I get is this error message "We are sorry, but you are not eligible for t...

About my Deezer / Your account and subscription

mariangeles New member

Porque no están los heavysaurios en deezer infantil

Question

Nnecesito descargar música de los heavysaurios en el perfil infantil de mis hijos porque les encanta y no me aparecen al buscar. Sólo puedo bajar sus álbumes desde mi perfil adulto. Lo mismo sucede con los canticuenticos. Necesito solución!

Foro en Español / Foro en Español

ymns3321 Smash hit

Shuffle my music keeps playing the same queue

Question

Hi, "Shuffle my music" keeps shuffling the same queue of 20-30 songs and changing the queue source occasionally, but not every time i hit the button. It can be the same queue for days. Is there any workaround for this besides trying to clean app cache?

Troubleshooting / Android

Flo.Deezer Community Manager

Only 30 seconds playback on google home speaker despite having a premium account

Question

Hi there, that is very strange. Could you please make sure that you have logged in with the correct email address in your Google Home app? Is it the email address of the account you have Premium on? Try to unlink the accounts and link it again please.

Troubleshooting / Other Devices

dl1985

Chromecast issues

Solved

I am having a lot of trouble casting to my Sony STR DN1080. It will sync but the playback cuts in and out and the songs don’t play from start to finish. It is an ongoing issue and I’m at the stage where I don’t know why I’m paying for this app when I can only stream via Apple TV. I have the app loa...

Troubleshooting / Other Devices

Sovereign2306

iTunes payment issue

Solved

I paid for a subscription so the first month was meant to be 99p then next month it would be £12.99. It has taken the £12.99 out of my account instead of the 99p. What do I do as I didn’t have the 12.99 this month and it’s been taken out of my daughters money

About my Deezer / Your account and subscription

Au 45

Vous recherchez le Forum français?

Solved

Bonjour, j'ai souscrit sur Vente privée le 24/07/17 une offre cumulée avec la carte FNAC pour un abonnement DEEZER Premium + que j'ai payé 60 euros, VP n° 220209982, or je n'ai pas réussi à me connecter. J'ai donc essayé de rentrer mes titres de réservation, mais sans succès. Apres quelques temps j'...

Welcome to Deezer / Get started and updates

landy66 Groupie

Samsung Multiroom App - Error for new playlists

Question

I created a new playlist at Deezer. Trying to open the playlist in Samsung Multiroom App the error "Deezer: internal server error" is shown. Old playlists can be opened but only when I do not open the new (bad) playlist before. After I already got the error ("Deezer: internal server error") and try...

Troubleshooting / Other Devices

CMBF291993

Deezer Card with code for 3months

Question

I’ve got a a card from fnac with code and access for 3months normally on deezer. But when I’m trying to redeem the code it’s not working! I don’t know why! Help pls

About my Deezer / Your account and subscription

dekiska

Cricket extension 6.00 month

Question

When I go to update my card info it will not take it. I cant get PayPal to work.. how can I pay for my 6mo at $6.00?

About my Deezer / Your account and subscription

Anja Megastar

How to cancel your Deezer Subscription

You can cancel your Deezer subscription anytime, no commitments. Below are the steps to cancelling, per subscription type. Not paying directly through Deezer iTunes customers As Apple handle all your payments, you will need to cancel your Deezer subscription through them. This is because Deezer can...

About my Deezer / Your account and subscription

TommyDBrown Groupie

Family ad although on Premium

Solved

Dear Sirs, Deezer developers, immediately remove the Deezer Family advertisement in my Deezer Premium. It’s disgusting to offer people who give you money advertising that every second climbs and does not allow to listen to music. The developers responsible for this dismiss! The site is also made dis...

About my Deezer / Your account and subscription

Shadowsong New member

My email address has been changed by someone else

Solved

Hello. I didn't ask for changing my email address. Now I have clean account :c

About my Deezer / Your account and subscription

Carl.Youngblood

Huawei phone skipping tracks

Was a family member for a year for on the same device, no problems. Had to create an account on my own, now it occasionally skips tracks, I have deleted and reinstalled, no luck. I did an update to the phone, might be the problem..

Troubleshooting / Android

tolin New member

Podcasts channels not showing

Solved

HI support team How I do to have available the podcast channel on my account? It doesn't appear on my search or browser. Regards Antonio.

Open Mic / Deezer Catalogue

marioz

Indicate whether album or single on New realeases page

New

Would be useful to have a simple indicator beside each new release showing whether it is an album or a single track. I like to quickly browse this section for albums to listen to but find it annoying when I click on a new release and find it is only one song. This issue applies to displaying music i...

Suggestion box / Got an idea?

Votes: Vote 1 11 0

jjjoel72 New member

Music mutes after one song

Question

Using Windows system on Mobile/cell phone, plays one song - then mutes the next song. By pressing pause, then play again, brings volume back in - although music has been playing in mute since the end of last song. Any help/ info /solution greatly appreciated.

Troubleshooting / Other Devices

balonas20

PROBLEMA

New

HI, face-ti ceva va rog si dezactivati sau o madoalitate sa dezactivez notificarea aceia cu piesa urmatoare pentru ca este frustrant peste orice aplicatie folosec apare notificarea cu piesa care s-a schimbat, daca nu rezolvati problema am sa renut la a mai folosi deezer

Suggestion box / Got an idea?

Votes: Vote 0 2 0

Toby.Evans Groupie

Regarding subscription

Question

I’ve had an issue with my credit card which has been blocked for a while , and now due to that all my App Store purchases and applications cannot he updated or restored , and now subscription to deezer music has been blocked due to the credit card issue . I was wondering if y’all could help me out a...

About my Deezer / Your account and subscription

fabbrini.michele

App not working

Question

Hi, I contact you because on my Sony the new app doesn't work: it doesn't charge any song or change account. Can you help me please?.

Troubleshooting / Android

Luca Corrao New member

Itunes Payment - Account not upgraded

Solved

I’m using IOS, i mean that the subscription is not active,as if i am still in free trial.

About my Deezer / Your account and subscription

KingPrince

Dark/Night Mode

Discussion on going

Could you guys add a dark mode under settings, pretty please! Majority of the app is white which happens to blind some of us when we use your awesome service at night

Suggestion box / Got an idea?

Votes: Vote 657 21515 201

dulcosa Groupie

Fallo de reproducción

Question

Hola! Tengo una pregunta, esta canción no se reproduce: Mary-Lou - Sonata Arctica ¿Cuál será la razón? Aquí les dejo el enlace. Gracias (: http://www.deezer.com/es/track/5199193

Foro en Español / Foro en Español

darrelh55

Cancelled but still being charged

Solved

Why is my account taking money when I unsubsidised from deezer 2 weeks ago

About my Deezer / Your account and subscription

varshik One hit wonder

Music muted after each song on my car Bluetooth unit

Solved

Hello, After last Deezer update, I'm struggling with strange problem, each time when new song starts, my car Bluetooth unit muted. I'm using Deezer on Android 7.1.1 connected to Skoda superb 2017 Bluetooth unit. It's making me crazy Ideas? Thank you for advance, Alex

Troubleshooting / Android

Page 3/27

Rob Igo
21 likes
Mark Percy
7 likes
Steamhammer
6 likes
M

Mateus.Marinho
6 likes
Anja
6 likes

Cookie Policy

By continuing to browse, you accept the use of cookies to enhance and personalise your experience. Learn more.

×

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

accept