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N
Nik Faber

My music disappeared
Solved

It logged me out and when I logged back in all my music was gone like how tf do I get my music back

About my Deezer / Your account and subscription
26 3
Rank
12 hours ago
G
glebushatnic vine Groupie

how much is the subscription for Ukrainians

Добрый день, я хочу опробовать ваше заявление, но у меня есть вопрос. Сколько стоит подписка, на сайте написано, что 5 евро, а в заявке 10 евро. Не могу разобрать сколько заплатить

Troubleshooting / Android
2 1
Rank
12 hours ago
ek_pikcha New member

Not able to change the queue in shuffle mode
Solved

I have this problem for the second month. When I turn on Shuffle Mode, I can't change track order or remove song from queue. Thanks in advance! example*

About my Deezer / Features
29 3
Rank
12 hours ago
V
Vadym

Issue with wrong audio track playback in 'most played tracks'
Question

Hello! I have found interesting issue with audio track playback in 'most played tracks' section on web. When you are listening any artists music in 'most played tracks' section and then left it on pause for some time (it can be day or two), you could observe interesting behavior, when you click in...

Troubleshooting / Other Devices
15 1
Rank
12 hours ago
B
bmdunge

I am not able to play downloaded music
Question

My playlist download doesnt work, my playlist songs are green but It still request me to connect to the internet to play. Why? Its been working fine before. I tried reinstalling the app, but still no luck.

About my Deezer / Features
5 1
Rank
12 hours ago
B
breennoliveira New member

Deezer cutting song “Being used by another device” but i’m the only one using it
Solved

As stated on the title, I’m the only one that has permitted access to my deezer account, and yet the audio keeps cutting with the message saying it’s being used elsewhere. I repeat, i’m the only one using this account, so this is either a bug or someone has hacked into my account. I login using face...

About my Deezer / Your account and subscription
25 5
Rank
12 hours ago
D
Deezrunr One hit wonder

Hifi compatibility on all devices.
Discussion on going

Deezer hifi is not of much value unless you specifically own an Sonos system or play on computer app. The developers need to get it on iPhone and android apps - would obviously expand the listening possibilities and give Tidal some competition - tidal is good service but the Deezer app is far better...

Suggestion box / Got an idea?
11340 149
D
13 hours ago
Rank
bluezzbastardzz Deezer Legend

FLAC files upload
Discussion on going

Just do it. 😉 Might be a Premium feature perhaps if it costs too much server space. And please add internal scrobbling to uploaded files, too. Google Play Music and Amazon Music allow this as well, but might convert them to MP3 afterwards, not sure about Tidal or Apple Music (with ALAC files),...

Suggestion box / Got an idea?
427 12
D
13 hours ago
W
Willy Pedersen New member

Deezer is loading for a while on Beovision 11
Question

I have subscribed Deezer Premium as my Beovision 11 TV has Deezer built in. But what a bad experience! Loading is taking half a minute (I'm not interested in using my iPhone app and mirroring). It would bee nice with an update to Bang&Olufsen. I have been told that Deezer don't want to provide that...

Troubleshooting / Other Devices
19 4
Rank
13 hours ago
D
dionisic One hit wonder

FLAC availability

I don't believe that 85 percent (as Deezer claims) of recordings are in Flac quality. Almost 99 percent of what I listen is not (in classic, rock, jazz, soundtracks, etc.).

About my Deezer / Features
479 11
D
13 hours ago
H
HolACHIKA

Premium account doesn't work
Solved

It's been week that my premium account doesnt work. When i want to listen its just loading all the time...

About my Deezer / Your account and subscription
30 3
Rank
13 hours ago
Rank
Neil Community Manager

[TIP] Contacting Deezer Support

Couldn’t find a solution to your problem in our Deezer community? You can still contact Deezer Support: WEBFORM Our webform is available at all times, drop us a message and we'll get back to you as soon as we can! WEBCHAT Web chat is available from 09.00 until 17.00 GMT. You can speak to one of...

Welcome to Deezer / Get started and updates
17691 86
Rank
13 hours ago
P
Pubbins

Favorite tracks playlist does not show all my favourite songs
Question

Hello, I am facing an issue since last week concerning my favorite tracks. The last songs I added to my favorite tracks disappeared (they were there last week and they are not any more) When I look for the song in the search bar and I go to the artist page, I can see that the heart is clicked so t...

Troubleshooting / Other Devices
15 1
Rank
13 hours ago
S
SA29

Playback jumping like a scratched CD
Question

When I listen to music, both downloaded and streaming, the songs are skipping about like a scratched CD, jumping form one place in the song to another. I'm listening on Huawei Honor, android. I've had the deezer app for about 18 months and only noticed this issue in last month or so. I have clea...

Troubleshooting / Android
103 7
Rank
13 hours ago
N
NMK New member

Deezer ID number?
Solved

Where can I find this Deezer premium ID number, I am trying to link to Deezer Next Bike account. Thanks for help!

About my Deezer / Your account and subscription
31 3
Rank
13 hours ago
Z
Zveropanda

Change country
Solved

Hello! How can i change my country? I don't want see music that recommended for my country

About my Deezer / Your account and subscription
610 36
Rank
13 hours ago
L
Lizflores New member

Cricket Subscription Migration to Special Offer
Solved

I pay my deezer account through Cricket but have to change payment option.

About my Deezer / Your account and subscription
1122 55
Rank
13 hours ago
Y
Yazminsophie

15 day free trial.
Question

I made a new Deezer account and I’m not getting my free trial. Please help

About my Deezer / Your account and subscription
8 0
Y
13 hours ago
K
Kai New member

Limited number of songs in playlists?
Solved

Hi, I would like to know if there is a total limit for songs in playlists? I know there is a limit of 1k songs per playlist; however I don't know if there is a limit in playlists or totals songs. Thank Kai

About my Deezer / Features
1345 93
Rank
13 hours ago
J
Jessicahindriks Groupie

Can’t listen to my music cause “someone is using my account”
Question

Hello, everytime i’m on deezer it says that someone is using my account at the time, but i’m the only one listening to it. I’ve tried linking my parents phone’s cause there are only 3 devices allowed. But it’s still happening. Someone is using my account listening to german music and putting them in...

About my Deezer / Your account and subscription
6 0
J
13 hours ago
S
superflyguy New member

Bluetooth playback
Question

Hi after buying a galaxy s10 my deezer wont play through my car stereo. Its connected for calls and shows on the car display the song choice but the music still comes out via the phone. Its not the car as i have same.problem in different vehicle

Welcome to Deezer / Ask me anything
7 1
Rank
14 hours ago
M
Micheala Surtees New member

Double payment after reactivating account
Solved

Last month I reactivated my Deezer account, which had been disabled for a couple months due to my credit card change in details. When I reactivated it with the new card details a month ago, I got a double payment off my bank account - R79.99 iTunes bill and R59.99 DeezerAfrica bill. Please advise ho...

About my Deezer / Your account and subscription
26 3
Rank
14 hours ago
M
Manchebo New member

Not able to sign up for Family subscription even at the end of the billing day
Question

I've waited until my premium account subscription went back to free after cancelling to be able to sign up for Family account but still not able to do so. Is there a different way?

About my Deezer / Your account and subscription
4 0
M
14 hours ago
X
Xoaishh New member

I cannot control Deezer from the lock screen
Question

My Deezer updated today and now whenever I lock my phone or am on another app my music still plays but does not show up on my phone screen, when i am doing something active I like to be able to pause my music using my earphone and skip etc, it now does not let me do that and I have to enter the app...

Troubleshooting / iOS
11 1
Rank
14 hours ago
A
andres1033

Icon on system tray on PC App
Discussion on going

Add the option in preferences for minimize the App to the system tray on the PC App

Suggestion box / Got an idea?
81 3
Rank
14 hours ago

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