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Guitar Hero
May 26, 2024 4:10 AM UTC

streming via nuvo

Kinnen reeds verschillende dagen deezer nier via onze Nuvo installatie afspelen. Cache leeggemaakt helpt ook niet. Via app op carplay hebben we geen problemen.

30 replies

Guitar Hero
Jul 27, 2024 2:31 PM UTC

I do not use deezer anymore, to frequent loss of the connection.  

Leonídia.Deezer
Community Manager
Community Manager
Jul 31, 2024 7:40 PM UTC

Hi @Kris Nuyts sorry to hear that you left Deezer.

Thank you for been part of Deezer and hope to see back some day.

 

Leonídia.Deezer
Community Manager
Community Manager
Jul 31, 2024 7:43 PM UTC

Hi @Bartos007 not sure if this new issue is on Nuvo side or our side, as it might be related with our new certificates.

I have just raised this concern to our developers and when I get relevant feedback I will come back to you.

Anyway, I recommend you create a ticket on Nuvo customer support so they can open an incident about it.

Guitar Hero
Sep 1, 2024 9:40 AM UTC

Hello, do you have news about the NUVO app. It still is not working. A few months ago this problem was solved, I think when you released the certificates for Nuvo. Can you please check it again and fix this? 

Many thanks!

Bart

 
Jaime.Deezer
Community Manager
Community Manager
Sep 5, 2024 12:36 PM UTC

Hi @Bart De Bie I have asked around and our devs mentioned that we're not compatible anymore with Nuvo since we fixed some security vulnerability. 
Our team have reached out to Nuvo to find a solution/fix.
Apologies for the inconvenience

Hitmaker
Sep 5, 2024 1:23 PM UTC

Hello Jaime, 

Thanks for your respons. Can you ask please for a Quick Solution because this issue is now almost 3 months. I Cannot reach Nuvo. They do not answer My mail anymore... Can I send you the mail to your e-mail adres please? 

Jaime.Deezer
Community Manager
Community Manager
Sep 11, 2024 10:02 AM UTC

@Bartos007 I am not sure there will be a Quick solution, but as I mentioned, our team have reached out to Nuvo. 
If I have any update I’ll let you know 
Thanks

Guitar Hero
Sep 16, 2024 10:46 PM UTC
Hi, unfortunately I also have this problem.I am very happy with Deezer's service but if a solution is not found quickly I will be forced to cancel the subscription since it hasn't worked with Nuvo for about 3 months.
Roadie
Oct 3, 2024 11:02 AM UTC
Hi, unfortunately I also have this problem.I am very happy with Deezer's service but if a solution is not found quickly I will be forced to cancel the subscription since it hasn't worked with Nuvo for about 3 months.

Hi , I agree ! It’s been 3 months , if not resolved by my next billing date, I will cancel . Spotify works on Nuvo.

Hitmaker
Oct 3, 2024 11:49 AM UTC

I changed to Spotify