Goedemorgen,

Misschien ben ik een beetje blond, maar een Nuvo installatie zegt me even niets. Op welke manier streamt Deezer naar je Nuvo installatie? Bluetooth of via USB? En welke meldingen krijg je in Deezer als je probeert af te spelen?

Nuvo heeft een connectiepunt  deezer, er wordt via login geconnecteerd. Streaming gebeurt via ip-protocollen.

I have the same problem. Deezer does not work in the Nuvo App. Always message: ‘Deezer is currently unavailable’. 

Is there Already a solution for this problem with Nuvo connection? 

Deezer say there is no problem on there part and therefore says the problem is with nuvo.  Don’t know how to contact them.

Probleem heb ik dus ook. Legrand heeft Nuvo overgenomen en is niet bereikbaar via helpdesk of support. Althans mij is dit ook nog niet gelukt. 
 

Ik heb ook dezelfde reactie van Deezer gekregen dat langs hun kant alles in orde is. Mocht je de juiste contactgegevens van Nuvo support vinden, let me know. Bedankt. Bart

Legrand ook mail gestuurd, geen reactie. Neem andere straemingdienst det wekt wel op nuvo.

Beste. Bij mij werkt het van deze week terug. Ze zullen het bij Nuvo opgelost hebben denk ik. 

Hello @Bartos007 @Kris Nuyts thanks for letting us know everything is back to normal.

It was an issue related to a certificate.

If something comes up, please let us know.

Hello

again this problem…. Can you check again the certificate please? 

I do not use deezer anymore, to frequent loss of the connection.  

Hi @Kris Nuyts sorry to hear that you left Deezer.

Thank you for been part of Deezer and hope to see back some day.

Hi @Bartos007 not sure if this new issue is on Nuvo side or our side, as it might be related with our new certificates.

I have just raised this concern to our developers and when I get relevant feedback I will come back to you.

Anyway, I recommend you create a ticket on Nuvo customer support so they can open an incident about it.

Hello, do you have news about the NUVO app. It still is not working. A few months ago this problem was solved, I think when you released the certificates for Nuvo. Can you please check it again and fix this? 

Many thanks!

Bart

Hi @Bart De Bie I have asked around and our devs mentioned that we're not compatible anymore with Nuvo since we fixed some security vulnerability. 
Our team have reached out to Nuvo to find a solution/fix.
Apologies for the inconvenience

Hello Jaime, 

Thanks for your respons. Can you ask please for a Quick Solution because this issue is now almost 3 months. I Cannot reach Nuvo. They do not answer My mail anymore... Can I send you the mail to your e-mail adres please? 

@Bartos007 I am not sure there will be a Quick solution, but as I mentioned, our team have reached out to Nuvo. 
If I have any update I’ll let you know 
Thanks

Hi, unfortunately I also have this problem.I am very happy with Deezer's service but if a solution is not found quickly I will be forced to cancel the subscription since it hasn't worked with Nuvo for about 3 months.

Hi, unfortunately I also have this problem.I am very happy with Deezer's service but if a solution is not found quickly I will be forced to cancel the subscription since it hasn't worked with Nuvo for about 3 months.

Hi , I agree ! It’s been 3 months , if not resolved by my next billing date, I will cancel . Spotify works on Nuvo.

I changed to Spotify

Hi @bruno65, thank you for reaching out and sharing your experience.

I'm really sorry to hear that you’ve been having trouble with Nuvo for the past three months.

I appreciate your support for Deezer and understand how frustrating this situation must be.

Please rest assured that we are aware of the issue and are actively working on a solution.

Your feedback is valuable, and we hope to resolve this as soon as possible so you can continue enjoying Deezer.

If you have any other questions or concerns in the meantime, feel free to let me know.

Thank you for your patience!

Hello @Desiree Pillay, thank you for sharing your concerns.

I’m really sorry to hear about the issues you’ve been experiencing with Nuvo.

Please know that we are actively working to resolve this problem as quickly as possible.

I understand the disappointed of being unable to use the service you enjoy.

If there’s anything specific you’d like us to assist you with in the meantime, please let me know.

Sorry for any inconvenience this may cause you.

Hi @Bartos007, thanks for sharing your update!

I’m sorry to see you go, but we appreciate your support.

Wishing you all the best with your new music experience!

Hi Leonida, thank You for your answer.

At the moment I have been forced to cancel Deezer for Spotify.

Please let me know when the problem is resolved.

Hello @bruno65 unfortunately don’t have good news on this.

After investigations, it seems the “issue” is related to an update Deezer has done as we moved from HTTP to HTTPS.

Several older devices that still use the HTTP protocol are now incompatible to stream Deezer using our API.

The solution would be for Nuvo to update the protocol to HTTPS.