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Samsung TV keeps loading and nothing happens (cannot play My Music)

Forum|Forum|7 years ago
August 4, 2019
237 replies
13837 views

I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.

Best answer by MarekZzz

Hi there @MarekZzz and all,

Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:

Hello,

newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

Thank you so much! :sunglasses:

Show previous replies

L

lokesmor

Roadie

What is happening?

I hav not been able to connect to Deezer for 2 days on my Smart TV from Samsung.

I tried to uninstall, look for updates, ..…

All deezers on our mobile phones works. But not on my TV.

HELP!

Rudi

Ultimate Superstar

Hi there @Juan Renteria @Ian Watts @bluewesome @antoine50

Thank you for your report and for your patience. This issue has already been escalated internally so that it can be called upon Samsung as well :v_tone2:

K

Kevin Deezer

Rockstar

Hello @lokesmor, try this: First switch off your TV, then on deezer.com, go to Account Settings > My Applications, you should see the app corresponding to your Smart TV, delete it and try again Deezer on your TV.

Let me know how it goes

https://www.deezer.com/en/profile/3421485864

S

Stefano Gronchi

Roadie

My Samsung TV too stopped to Play deezer app. This is the second time in about 6-9 months that it has happened. Deezer app 3.008 Samsung Smart hub last version. No way ti fix it

Rudi

Ultimate Superstar

Unfortunately we're unable to provide an app update for this and LG TVs for quite a while @Stefano Gronchi - but we're working on it :v_tone2:

A

antoine50

Roadie

I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.

I Have still the same problem for almost 3 months, and I have software version 2023 van Samsung TV (was the latest version said Samsung). I think they didn’t get the problem resolved!!

B

bluewesome

Roadie

I have the same problem in my samsung tv. Just loading forever for no reason but it never starts no matter how long you wait. // as another user says, other apps are working perfect this is the only one not working ( youtube / Netflix / spotify as an example ).

G