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One Hit Wonder
John 2
One Hit Wonder
August 4, 2019
Answered

Samsung TV keeps loading and nothing happens (cannot play My Music)

  • August 4, 2019
  • 237 replies
  • 13837 views
I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.
    Best answer by MarekZzz

    Hi there @MarekZzz and all,

    Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:


    Hello,

    newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

    Thank you so much! :sunglasses:

    237 replies

    Show previous replies
    Roadie
    Phindile
    Roadie
    August 19, 2020

    I'm trying to log on to my deezer app on a TV, a Samsung 7 series. It can only take a login using email but I created my account using a cellphone number. This option is not available on the TV, how else can I do it? 

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    August 20, 2020

    Hi there @Phindile 

    Thanks for reaching out. No problem, please contact our colleagues in the support team here and they'll get an email assigned to the account for you :wink:

    Guitar Hero
    shegy
    Guitar Hero
    November 11, 2020

    Dear sirs,

    I bought a Samsung smart tv (UE50TU8502UXXH) and I downloaded deezer app. My premium acount working well at all my devices (mobile, laptop etc..). At the smart tv I have constant bugging (freezing,  stopping) of music playing after a few songs. Only when I exit from the playlist or start a new playlist, usually playback resumes. After reinstalling of the app (several times), nothing changed. 

    Note: TV is new and the internet conection is very well by the LAN.

    Best regards, Aleksandar

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    November 12, 2020

    Hey Aleksandar @shegy 

    Thanks for getting in touch. Our Samsung TV experience has proven not to be reliable at times. Have you tried restarting the router and/or seeking a firmware update for the TV?

    Guitar Hero
    shegy
    Guitar Hero
    November 12, 2020

    Dear Rudi,

    Yes I have been restarted the router, although my internet conection is excellence (optical cable) at all devices, as well as on Samsung TV. All other installed apps on TV work perfectly. I dont know how to seek a firmware update? Use the latest Deezer version 1.0.25, updated 21/10/2020.

    Regards, Aleksandar

    One Hit Wonder
    wartez
    One Hit Wonder
    November 13, 2020

    Hi,

     

    Using Deezer app on Samsung TV, though it seems to have severe loading issues. After you press on any of the song types or just move around the app, eventually it’s just stuck on loading and never ends, you have to restart app.

    Would it be possible to fix this issue? Also, how often do you update the app?

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    November 14, 2020

    It's complicated @wartez Samsung also delivers new firmware updates that could help the situation,  so I suggest checking those with them first. I've moved your comment here so that you can see that Samsung has a part to play in this integration.

    Hey @shegy you need to look for TV updates within its settings. I also encourage contacting Samsung support about this, while I'll be referring the issue to our devs on this side as well :thumbsup_tone2:

    Guitar Hero
    shegy
    Guitar Hero
    November 14, 2020

    Dear all,

    Just to mention issue from one of the previous posts. Dezzer also, at my Samsung TV, displays only 25 favorite songs.

    Cheers

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      November 16, 2020

      Thanks for coming back @shegy 

      We've heard from our developers that, until we finished the updated version of our TV app, we won't be focusing our resources in fixing a few of the bugs. We prefer to provide you with a whole new version of the experience, but this takes time. Please stay tuned to our community for updates in 2021.

      Thank you for your support and understanding :pray_tone2:

        Roadie
        tobi0
        Roadie
        March 2, 2021

        Hi @Rudi 

        Also unable to use Deezer on a Samsung smart TV running their latest updates. I've removed and reinstalled Deezeer multiple times and it just shows to be playing but the seeker/time doesn't move. 

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