Samsung TV keeps loading and nothing happens (cannot play My Music)

I'm trying to log on to my deezer app on a TV, a Samsung 7 series. It can only take a login using email but I created my account using a cellphone number. This option is not available on the TV, how else can I do it? 

Hi there @Phindile 

Thanks for reaching out. No problem, please contact our colleagues in the support team here and they'll get an email assigned to the account for you 

Dear sirs,

I bought a Samsung smart tv (UE50TU8502UXXH) and I downloaded deezer app. My premium acount working well at all my devices (mobile, laptop etc..). At the smart tv I have constant bugging (freezing,  stopping) of music playing after a few songs. Only when I exit from the playlist or start a new playlist, usually playback resumes. After reinstalling of the app (several times), nothing changed. 

Note: TV is new and the internet conection is very well by the LAN.

Best regards, Aleksandar

Hey Aleksandar @shegy 

Thanks for getting in touch. Our Samsung TV experience has proven not to be reliable at times. Have you tried restarting the router and/or seeking a firmware update for the TV?

Dear Rudi,

Yes I have been restarted the router, although my internet conection is excellence (optical cable) at all devices, as well as on Samsung TV. All other installed apps on TV work perfectly. I dont know how to seek a firmware update? Use the latest Deezer version 1.0.25, updated 21/10/2020.

Regards, Aleksandar

Hi,

Using Deezer app on Samsung TV, though it seems to have severe loading issues. After you press on any of the song types or just move around the app, eventually it’s just stuck on loading and never ends, you have to restart app.

Would it be possible to fix this issue? Also, how often do you update the app?

It's complicated @wartez Samsung also delivers new firmware updates that could help the situation,  so I suggest checking those with them first. I've moved your comment here so that you can see that Samsung has a part to play in this integration.

Hey @shegy you need to look for TV updates within its settings. I also encourage contacting Samsung support about this, while I'll be referring the issue to our devs on this side as well 

Dear all,

Just to mention issue from one of the previous posts. Dezzer also, at my Samsung TV, displays only 25 favorite songs.

Cheers

Hi @Rudi 

Also unable to use Deezer on a Samsung smart TV running their latest updates. I've removed and reinstalled Deezeer multiple times and it just shows to be playing but the seeker/time doesn't move.