Samsung TV keeps loading and nothing happens (cannot play My Music)

I have the same version and it’s still not playing anything for me. Tried reinstalling and relinking.

Have you checked for firmware updates @edgars.sults? Other users reported an improvement too 

Hi,

When playing a playlist on my samsung TV with the deezer app, it stops playing after one or two songs.

I never had any problem like this untill the deezer app was automatically updated to version 1.0.25 on the 29/4/2020. 

I’ve already deleted the app and reinstalled it. But the outcome is the same.

To me this seems to be a bug in the newest release of the deezer app v 1.0.25.

Can this bug be fixed asap?

Kind regards,

S

Hi there @Steven.DB 

Thanks for letting us know.

Have you tried searching for firmware updates on the TV? If none are available, please try a factory reset and let us know how it goes 

Hi @Rudi,

Thanks for the advice… I checked my firmware… no update possible. I did a factory reset which resulted in having to put all the settings right again, but the problem with Deezer still occurs.

Some extra info about my Samsung TV

Model: QE55Q7FNA

Software version: T-KTM2DEV-1294.1

Deezer keeps loading forever in my Samsung smart tv for the past 2 days,  I already uninstalled, installed it; updated TV firmware, reset tv configuration with no luck.

Other apps like netflix or youtube are working in the tv, and deezer is also working on my tablet

I have the same problem. This is the second time in about 6-9 months that it has happened. I have tried all the fixes suggested without success. When will there be some rock solid stable software as I am fed up paying a subscription and having to use workarounds to use it from my favoured device?

Hi there @Ian Watts @Paola S @Steven.DB 

We're really sorry about that, we can understand why you'd be upset about this.

We've had some issues with our TV app for Samsung and LG TVs over the course of last year, and now we're far behind on an update for it because of that.

Some LG TV users are reporting that this issue has just been fixed - so it could be that a firmware update on Samsung's side can address the problem. In the meantime, we won't wait for that so I'll be passing your details to our teams here at Deezer 

Thanks for the response. I thought it had all got fixed a few months ago when it started working again. However it looks like further changes have been made to the software without sufficient regression testing before implementation. As this only seemed to happen in the last week it should be possible to know what the release was, and hence a good starting point for a fix. The impact is clearly worse while we are all spending more time at home.

My Samsung UHD TV with Smart Hub, has the latest firmware update and I just uninstalled and reinstalled the Deezer App trying to follow each advise given here, however, everytime I try to play a song, it shows the “pause” button, suggesting the song is already playing, but there is no sound and no progress in the “progress bar” (so to speak), time remaining doesn’t show any progress either. Please advise. Thanks.