Panasonic TV: Deezer App recent issues

Forum|Forum|6 years ago
June 1, 2020
42 replies
1248 views

Seit 4 Tagen wird die App auf dem Panasonic TV (Modell TX-55DXW604) nur noch minimiert in der linken oberen Ecke dargestellt und ist nur noch mit einem Maus Curser bedienbar. Habe die App bereits deinstalliert und neu installiert, das.problem bleibt allerdings bestehen. Die Software des TV ist auf dem aktuellen Stand.

Wo könnte das Problem liegen?

Best answer by Jay K.

Working again as it was before, all good.

Oled GZ950

Thanks!

Show previous replies

S

sunders

Roadie

Hi, I have the sane trouble with Viera TX65, There was a message on the screen that Panasonic Server will be set on 26 May. After that the Deezer appeared in small box with Mouse pointer. I think this is a fault of Panasonic.

Useless….

Honestly the Deezer is our basic app to listen music replacing old CD’s. I am very disappointed.

K

Kevin Deezer

Rockstar

Hello @sunders, very sorry to read that, the app is unfortunately not officially supported by Deezer anymore, and this seems to have happened after an update from Panasonic indeed. We're still asking our teams to look into it, but we cannot guarantee that we will come up with a fix. However our teams are working on a new TV app, we do not have a release date yet but we’ll announce it as soon as we know it.

Have a nice day

https://www.deezer.com/en/profile/3421485864

N

nets3

Roadie

The app was working excellent for 10 months, now it has all of a sudden changed its look - it seems as if it runs as a website on the TVs internet app, it only takes up around 60% of the screen (left upper side). I have uninstalled and reinstalled the app, nothing has improved. Any ideas?

K

Kevin Deezer

Rockstar

Hello @nets3, I moved your feedback here as it’s related to this topic. As I said above, the app is unfortunately not officially supported by Deezer anymore, and this seems to have happened after an update from Panasonic. I’ll report your feedback, but I can’t say if we’ll be able to offer a fix. Our teams are currently working on a new TV app.

Have a nice day

https://www.deezer.com/en/profile/3421485864

G

gfreek

Hitmaker

Okay, Panasonic support got back to me today they have referred the issue with the guys in Japan and hope to come up with a fix in the next software update.

K

Kevin Deezer

Rockstar

Hello @gfreek, that’s very good news! Let us know about any development on your side if you can, we really appreciate you keeping us posted :slight_smile:

https://www.deezer.com/en/profile/3421485864

R

recp

Roadie

Hello, I contacted Panasonic support. Their first solution was to do a factory reset, which I did but it didn’t solve the problem.

After that, they further investigated and in their last mail they said, that the problem was not caused by Panasonic. They suggested it could be a Deezer server problem and suggested to contact Deezer… Hello, Deezer ;-)