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Panasonic TV: Deezer App recent issues

F
Rank

Seit 4 Tagen wird die App auf dem Panasonic TV (Modell TX-55DXW604) nur noch minimiert in der linken oberen Ecke dargestellt und ist nur noch mit einem Maus Curser bedienbar. Habe die App bereits deinstalliert und neu installiert, das.problem bleibt allerdings bestehen. Die Software des TV ist auf dem aktuellen Stand.

Wo könnte das Problem liegen?

 

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Best answer by Jay K. 8 July 2020, 18:40

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42 replies

G
Rank
Userlevel 1

Okay, Panasonic support got back to me today they have referred the issue with the guys in Japan and hope to come up with a fix in the next software update.

G
Rank
Userlevel 1

Dear Deezer programmers!

For last month, Deezer app on Oled Panasonic 55GZ950E is not full screen any more. It is in left upper corner, cca 1/3 of the screen, the rest is white so I am not happy with possible burn in effect on the oled panel.

Also app is now controlled via cursor that I didn't saw since I have this TV, from November 2019. All other apps are working fine, look the same, they are all full screen. Please fix this bug asap.

Best regards!

 

I feel your pain, very frustrating as I use Deezer on my TV, I’ve been chasing Panasonic support on this for the past month, still they are looking into it with no solution yet!

This issue effects all Panasonic Smart TV’s. So I’m hoping a fix is found soon!

R
Rank

Hello, I contacted Panasonic support. Their first solution was to do a factory reset, which I did but it didn’t solve the problem.

After that, they further investigated and in their last mail they said, that the problem was not caused by Panasonic. They suggested it could be a Deezer server problem and suggested to contact Deezer… Hello, Deezer ;-)

R
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Yep @recp it's being investigated, so thank you for your support and patience :pray_tone2:

It works again. Thank you very much! :thumbsup:

J
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Mine too. Thanks for the update.

F
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+1 works again, thanks !

M
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Mine too! Thanks, great support!

C
Rank

Working again on my TX-49FX750B. Chapeau!

C
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Userlevel 1

Deezer werkt nog steeds niet op mijn panasonic tv

@country Have you tried uninstalling and reinstalling the app on the telly?

K
Rank
Userlevel 7
Badge +6

Working again on my TX-49FX750B. Chapeau!

 

https://www.deezer.com/en/profile/3421485864
K
Rank
Userlevel 7
Badge +6

Hello @gfreek, that’s very good news! Let us know about any development on your side if you can, we really appreciate you keeping us posted :slight_smile:

https://www.deezer.com/en/profile/3421485864
C
Rank
Userlevel 1

work around

I know not everyone has Apple TV and an iPhone.

But if you do you can Airplay music from the Deezer app on the iPhone to the TV and it’s still lossless.

M
Rank

Same issue in Ireland with Deezer App.

J
Rank

Dear Deezer programmers!

For last month, Deezer app on Oled Panasonic 55GZ950E is not full screen any more. It is in left upper corner, cca 1/3 of the screen, the rest is white so I am not happy with possible burn in effect on the oled panel.

Also app is now controlled via cursor that I didn't saw since I have this TV, from November 2019. All other apps are working fine, look the same, they are all full screen. Please fix this bug asap.

Best regards!

 

M
Rank

I have the same issue on TX-49EX633E… Dear Deezer team - any update on this matter?

Rudi
Rank
Userlevel 7
Badge +7

Thanks, @Martin.Purcell, added to the list of users affected - much appreciated :thumbsup_tone2:

J
Rank

Working again as it was before, all good. 

Oled GZ950

Thanks! 

 

Rudi
Rank
Userlevel 7
Badge +7

No updates on this yet @MichalPL91 @Jay K. @Johnniekfc - I've just checked the report. I took the opportunity to add on the details for all your Deezer accounts, thank you for your patience and support :v_tone2:

C
Rank
Userlevel 1

Thank you for fixing it.

much appreciated.

 

Rudi
Rank
Userlevel 7
Badge +7

Yep @recp it's being investigated, so thank you for your support and patience :pray_tone2:

K
Rank
Userlevel 7
Badge +6

Hello @sunders, very sorry to read that, the app is unfortunately not officially supported by Deezer anymore, and this seems to have happened after an update from Panasonic indeed. We're still asking our teams to look into it, but we cannot guarantee that we will come up with a fix. However our teams are working on a new TV app, we do not have a release date yet but we’ll announce it as soon as we know it.

Have a nice day

https://www.deezer.com/en/profile/3421485864
F
Rank

Yep @recp it's being investigated, so thank you for your support and patience :pray_tone2:

Same issue on my 65gz1500 firmware 3.217

 

Fabrice 

G
Rank
Userlevel 1

Nope. Tempted but it’s a right hassle having to reconfigure the tv again. With so much hooked up to it and also all the apps etc. All other apps are fine.

working around it using Deezer on the phone or iPad and AirPlay.

would rather have app developers work out the issue first

might have to go back to another serc

Okay, thanks, to be honest, I don’t think a reset would resolve this issue as all other apps are working fine running the latest firmware no issues just Deezer. I’ve already got in touch with Pansonic support awaiting their response.

C
Rank
Userlevel 1

Let us know how you get on with Panasonic.

Rudi
Rank
Userlevel 7
Badge +7

Thanks for letting us know, Fabrice @FabIsa will pass your details as well :thumbsup_tone2:

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