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Answered

Panasonic TV: Deezer App recent issues

F
Rank

Seit 4 Tagen wird die App auf dem Panasonic TV (Modell TX-55DXW604) nur noch minimiert in der linken oberen Ecke dargestellt und ist nur noch mit einem Maus Curser bedienbar. Habe die App bereits deinstalliert und neu installiert, das.problem bleibt allerdings bestehen. Die Software des TV ist auf dem aktuellen Stand.

Wo könnte das Problem liegen?

 

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Best answer by Jay K. 8 July 2020, 18:40

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42 replies

J
Rank

Hi!

I have issue with Deezer app not opening properly on my TV Panasonic 55GZ950E , for the last 3-4 weeks.

App is loaded and when it s opening user account info there is loading circle for 10-15 second, where is my account e-mail usually positioned on screen, in upper right corner.

After cca 15 sec. circling icon dissapears and message for network problem pops up, in the bottom of the screen.

My home wi-fi is working ok, all other TV apps are loading and working.

Can you give me answer, what is the problem and how to fix it?

Thank you!

Best regards!

K
Rank
Userlevel 7
Badge +6

Working again on my TX-49FX750B. Chapeau!

 

https://www.deezer.com/en/profile/3421485864
C
Rank
Userlevel 1

Deezer werkt nog steeds niet op mijn panasonic tv

@country Have you tried uninstalling and reinstalling the app on the telly?

C
Rank

Working again on my TX-49FX750B. Chapeau!

C
Rank

Deezer werkt nog steeds niet op mijn panasonic tv. Heb wel abonnement. Zou een update plaats vinden in juni maar nog steeds geen resultaat

C
Rank

Deezer werkt nog steeds niet op mijn panasonic tv

C
Rank
Userlevel 1

Thank you for fixing it.

much appreciated.

 

M
Rank

Mine too! Thanks, great support!

F
Rank

+1 works again, thanks !

J
Rank

Mine too. Thanks for the update.

R
Rank

Yep @recp it's being investigated, so thank you for your support and patience :pray_tone2:

It works again. Thank you very much! :thumbsup:

K
Rank
Userlevel 7
Badge +6

That’s great @Jay K., we’re very happy for you :grin: Thanks a lot for lettings us know it’s now good on your side :wink:

https://www.deezer.com/en/profile/3421485864
J
Rank

Working again as it was before, all good. 

Oled GZ950

Thanks! 

 

Rudi
Rank
Userlevel 7
Badge +7

Thanks for sharing it @ChasEdge every little help :thumbsup_tone2:

We get it's frustrating @gfreek :sweat: thank you very much for your patience and support!

C
Rank
Userlevel 1

work around

I know not everyone has Apple TV and an iPhone.

But if you do you can Airplay music from the Deezer app on the iPhone to the TV and it’s still lossless.

G
Rank
Userlevel 1

Dear Deezer programmers!

For last month, Deezer app on Oled Panasonic 55GZ950E is not full screen any more. It is in left upper corner, cca 1/3 of the screen, the rest is white so I am not happy with possible burn in effect on the oled panel.

Also app is now controlled via cursor that I didn't saw since I have this TV, from November 2019. All other apps are working fine, look the same, they are all full screen. Please fix this bug asap.

Best regards!

 

I feel your pain, very frustrating as I use Deezer on my TV, I’ve been chasing Panasonic support on this for the past month, still they are looking into it with no solution yet!

This issue effects all Panasonic Smart TV’s. So I’m hoping a fix is found soon!

Rudi
Rank
Userlevel 7
Badge +7

No updates on this yet @MichalPL91 @Jay K. @Johnniekfc - I've just checked the report. I took the opportunity to add on the details for all your Deezer accounts, thank you for your patience and support :v_tone2:

J
Rank

Exactly the same issue here.  Nothing back from Deezer?

M
Rank

I have the same issue on TX-49EX633E… Dear Deezer team - any update on this matter?

J
Rank

Dear Deezer programmers!

For last month, Deezer app on Oled Panasonic 55GZ950E is not full screen any more. It is in left upper corner, cca 1/3 of the screen, the rest is white so I am not happy with possible burn in effect on the oled panel.

Also app is now controlled via cursor that I didn't saw since I have this TV, from November 2019. All other apps are working fine, look the same, they are all full screen. Please fix this bug asap.

Best regards!

 

Rudi
Rank
Userlevel 7
Badge +7

Thanks, @Martin.Purcell, added to the list of users affected - much appreciated :thumbsup_tone2:

M
Rank

Same issue in Ireland with Deezer App.

Rudi
Rank
Userlevel 7
Badge +7

Thanks for letting us know, Fabrice @FabIsa will pass your details as well :thumbsup_tone2:

F
Rank

Yep @recp it's being investigated, so thank you for your support and patience :pray_tone2:

Same issue on my 65gz1500 firmware 3.217

 

Fabrice 

Rudi
Rank
Userlevel 7
Badge +7

Yep @recp it's being investigated, so thank you for your support and patience :pray_tone2:

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