One Hit Wonder

Answered

Music stops after a one or few songs

Forum|Forum|7 years ago
January 14, 2019
137 replies
11284 views

When playing a playlist or an album I would expect the next song to automatically start after the current song ends.
The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song that just ended. So until I reload the page all I can do is listen to the same song over and over.

This might be the repeat of:
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

Debug info:
Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10

Best answer by Rudi

Hi there @maks.kolman

We'll keep an eye on this to see if it's a repeat of the previous issue you mentioned. I haven't seen anyone else reporting this issue in our community recently, especially using Linux.
You could try to clean the browser cache to see if it helps. It could also be that something in your computer is preventing the app to work as it should be, like an antivirus or energy saving settings, for example.
It's important to note that Linux isn't officially supported by Deezer.

Show previous replies

E

Enrique Palacios

Guitar Hero

Nop. I dont use any of those programs.

Like i said, i have tried in windows and linux with Chromium, Chrome and Firefox. So its not a browser or O.S. problem.

K

Kevin Deezer

Rockstar

Hello @Enrique Palacios, could it be possible that you’re using the same adblocker on all these browsers? You have a Free account (that’s what I see at least from my side), so maybe it stops when the ad is supposed to be played.

https://www.deezer.com/en/profile/3421485864

E

Enrique Palacios

Guitar Hero

@Kevin Deezer Mmmm. it didnt work.

Im not using a different ad blocker than the one that comes by default with the browsers.
So, i enter to the config menu in the Chrome / Chromium and mark turn off the ad block for deezer.com
It worked for one song.
Now it does not get the next song, and its strange. When i tried to change the song manually, the song that deezer played its the same song, i mean, it only changed the name. If you look at the screenshot im attaching you will see that “hasta el final (unplugged)’s time is 5:34 , but in the player is 2:38 (the time of the last song y played)
Now the only way to change a song is refreshing the page.
It happens with all the browsers.
Im not a deezer expert, but it seems that the problem is with the user.
It started to “not work” 2 weeks ago. It worked perfect before. (not changes in my pc)

K

Kevin Deezer

Rockstar

Hello @Enrique Palacios, in that case, since it seems the issue is linked to your account, I’d advise you to get in touch directly with our customer support team so they have a look at it.

Let us know how it goes!

https://www.deezer.com/en/profile/3421485864

P

panduryk

Guitar Hero

Hello nothing change since i last say here.
I try 3 browsers and 2 times install desktop app. Can u check my account or etc. Bc now idk what wrong with me

Rafael.

Ultimate Superstar

Hello nothing change since i last say here.
I try 3 browsers and 2 times install desktop app. Can u check my account or etc. Bc now idk what wrong with me

Do you have any battery saver, clean master or anti-virus installed?

P

panduryk

Guitar Hero

Hello nothing change since i last say here.
I try 3 browsers and 2 times install desktop app. Can u check my account or etc. Bc now idk what wrong with me

Do you have any battery saver, clean master or anti-virus installed?

Sup dear, no battery save, its dekstop PC, no clean master.
Anti-virus - avast free version.

Rafael.

Ultimate Superstar

Hello nothing change since i last say here.
I try 3 browsers and 2 times install desktop app. Can u check my account or etc. Bc now idk what wrong with me

Do you have any battery saver, clean master or anti-virus installed?

Sup dear, no battery save, its dekstop PC, no clean master.
Anti-virus - avast free version.

please disable the antivirus and see if it helps. Sometimes anti-virus apps cause problems with AutoPlay of audios apps.

P

panduryk

Guitar Hero

Hello nothing change since i last say here.
I try 3 browsers and 2 times install desktop app. Can u check my account or etc. Bc now idk what wrong with me

Do you have any battery saver, clean master or anti-virus installed?

Sup dear, no battery save, its dekstop PC, no clean master.
Anti-virus - avast free version.

please disable the antivirus and see if it helps. Sometimes anti-virus apps cause problems with AutoPlay of audios apps.

Okay, will try and say later