One Hit Wonder

Answered

Music stops after a one or few songs

137 replies
11386 views

When playing a playlist or an album I would expect the next song to automatically start after the current song ends.
The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song that just ended. So until I reload the page all I can do is listen to the same song over and over.

This might be the repeat of:
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

Debug info:
Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10

RudiAnswer

Ultimate Superstar

Hi there @maks.kolman

We'll keep an eye on this to see if it's a repeat of the previous issue you mentioned. I haven't seen anyone else reporting this issue in our community recently, especially using Linux.
You could try to clean the browser cache to see if it helps. It could also be that something in your computer is preventing the app to work as it should be, like an antivirus or energy saving settings, for example.
It's important to note that Linux isn't officially supported by Deezer.

Show previous replies

K

Kevin Deezer

Rockstar

Thanks @Phaeton85 for the information, I forwarded this to our teams and I’m waiting for their feedback.

Sorry about the inconvenience and have a nice week.

https://www.deezer.com/en/profile/3421485864

P

Phaeton85

Guitar Hero

Thank you @Kevin Deezer very much for your help and assistance! You have a wonderful service and have a nice week too!

K

Kevin Deezer

Rockstar

Thank you @Kevin Deezer very much for your help and assistance! You have a wonderful service and have a nice week too!

Wow… :hugging: Thanks a lot. If you see any change on your side let us know :slight_smile:

https://www.deezer.com/en/profile/3421485864

K

Kevin Deezer

Rockstar

Hi @Phaeton85, hope you’re doing good :slight_smile: Could you try, on the desktop app and/or the website), to go to the audio settings and change the quality settings? If you’re in ”standard” switch to “better”.

Let me know if it changes anything

https://www.deezer.com/en/profile/3421485864

P

Phaeton85

Guitar Hero

Hi @Kevin Deezer and thank you a lot for help! That really works! now it’s working perfectly again! Thank you and have a good day! :wink:

K

Kevin Deezer

Rockstar

https://www.deezer.com/en/profile/3421485864

E

Enrique Palacios

Guitar Hero

Im still have the same problem, since like 2 weeks ago.

Im using Chrome and Firefox in Linux. I tried in Win 10 and happens the same. Also i tried with two accounts.

K

Kevin Deezer

Rockstar

Hello @Enrique Palacios, try changing the audio quality in audio settings, and let me know how it goes.

https://www.deezer.com/en/profile/3421485864

E

Enrique Palacios

Guitar Hero

I only have “standard”. i tried to change “normalize audio”, and then try shuffle and all repeat optiones.

Nothing works.

I noticed that the player is stucked in one song. I mean, when i open the browser and enter to deezer.com, the player always show me the same song, even if i was listening to another song. It always returns to the same song.

Rafael.

Ultimate Superstar

I only have “standard”. i tried to change “normalize audio”, and then try shuffle and all repeat optiones.

Nothing works.

I noticed that the player is stucked in one song. I mean, when i open the browser and enter to deezer.com, the player always show me the same song, even if i was listening to another song. It always returns to the same song.

Do you have an antivirus, battery saver, clean master… or any similar program installed?

Also, Firefox in Linux doesn't fully support Deezer yet.

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