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One Hit Wonder
maks.kolman
One Hit Wonder
January 14, 2019
Answered

Music stops after a one or few songs

  • January 14, 2019
  • 137 replies
  • 11284 views
When playing a playlist or an album I would expect the next song to automatically start after the current song ends.
The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song that just ended. So until I reload the page all I can do is listen to the same song over and over.

This might be the repeat of:
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

Debug info:
Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10
    Best answer by Rudi
    Hi there @maks.kolman

    We'll keep an eye on this to see if it's a repeat of the previous issue you mentioned. I haven't seen anyone else reporting this issue in our community recently, especially using Linux.
    You could try to clean the browser cache to see if it helps. It could also be that something in your computer is preventing the app to work as it should be, like an antivirus or energy saving settings, for example.
    It's important to note that Linux isn't officially supported by Deezer.

    137 replies

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    Guitar Hero
    XELLEX
    Guitar Hero
    May 24, 2021

    Hi there,
    It looks like I’m having the same or a similar issue at least:
    Playback stops after one song and the player controls (next & previous buttons) don’t have any effect after about 45+ seconds. After a page reload everything works fine again for one track.
     

    I’m using a free account and Chrome browser (90.0.4430.212).

    Also checked it with a premium account: Everything works fine and the described issues couldn’t be observed. :thinking:
    That leads me to the assumption that this isn’t caused by my browser or anti virus.

    I had a look at the browser console and found an error which is shown when the player should switch to the next track (see attachment): Cannot read property ‘formats’ of null

    I hope that this can be fixed very soon because it’s quite annoying and makes Deezer unusable for me… :frowning2:
    Thanks in advance! :pray:

      Roadie
      Alishams Hassam
      Roadie
      June 4, 2021

      I’m having the same issue on Chrome as well. It works fine in FireFox though, so that’s something. It was working fine in Chrome from when I first subscribed last month. 

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      June 6, 2021

      Hi there @XELLEX @Alishams Hassam 

      Sorry to hear that. Can you please try clearing the browser's cache and cookies to see if it helps?

      Guitar Hero
      XELLEX
      Guitar Hero
      June 7, 2021

      Hi @Rudi 
      I tried it with clearing the cache and deleting cookies but nothing changed - the issue is still there…

      I also tried it with Firefox 89.0 on Windows and it didn’t work either (attached a picture of the error message: it pops up when the player is supposed to switch to the next track).

      Everything was working perfectly with Chrome two weeks ago but then this issue suddenly appeared. 

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        June 8, 2021

        Thanks for coming back @XELLEX 

        Could you please try changing the audio quality settings to see if it helps?

        I'm collecting your screenshots in the meantime, preparing a report.

          Guitar Hero
          XELLEX
          Guitar Hero
          June 9, 2021

          Hi @Rudi 

          As I’m using a free account I’m not able to change quality settings - or what do you mean exactly?

          With a premium account everything works perfectly fine and I couldn’t discover those issues.

            Rudi
            Ultimate Superstar
            Rudi
            Ultimate Superstar
            June 10, 2021

            Ahh, my oversight @XELLEX 

            That could be the reason, the audio quality setting you may be causing the error. That's a new one.

            I'll report it further, thank you!

              One Hit Wonder
              dzamo
              One Hit Wonder
              July 23, 2021

              If this happens to you in a web browser, check your media autoplay permissions.

                Rudi
                Ultimate Superstar
                Rudi
                Ultimate Superstar
                July 24, 2021

                Thanks for sharing this with us @dzamo super cool! Hopefully you'll get some likes on the tip and I can give you a community badge.

                Let us know if you have more tricks to share, the community appreciates the knowledge sharing :smiley:

                Roadie
                Heather Miles
                Roadie
                October 29, 2021

                Song ends and I have to hit retry to play the next song. Cache increased, updates checked, phone restarted, uninstalling the app will be very inconvenient and I'm really not happy to do that.  Premium subscriber Samsung A70, very strong network connection.  

                 

                Sounds like Deezer really has a big problem here.  I'm going to hold off recommending you for a while.  I'd hate to recommend it and have this app annoy any of my friends this much.

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