One Hit Wonder

Answered

Music stops after a one or few songs

Forum|Forum|7 years ago
January 14, 2019
137 replies
11284 views

When playing a playlist or an album I would expect the next song to automatically start after the current song ends.
The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song that just ended. So until I reload the page all I can do is listen to the same song over and over.

This might be the repeat of:
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

Debug info:
Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10

Best answer by Rudi

Hi there @maks.kolman

We'll keep an eye on this to see if it's a repeat of the previous issue you mentioned. I haven't seen anyone else reporting this issue in our community recently, especially using Linux.
You could try to clean the browser cache to see if it helps. It could also be that something in your computer is preventing the app to work as it should be, like an antivirus or energy saving settings, for example.
It's important to note that Linux isn't officially supported by Deezer.

Show previous replies

Rudi

Ultimate Superstar

I've just replied to you on another topic @rexar1988 thanks for the feedback!

Is this happening on the same track? If not, in what section is this happening?

Z

Zenbast

Guitar Hero

Same issue with the PC version.

Whenever I use a playlist, the first song plays, sometimes the second one, and then it just … stop. And it’s stuck on THAT song. I can play it again but I can’t pick another song until I shutdown the whole software.

Tried uninstall and install again, didn’t fix it.

I think the issue apparread after I used the “play a song on loop”. (It may be just a bad timing, but it occured after that).

Rudi

Ultimate Superstar

Are you on a free subscription, @Zenbast? Have you tried on a browser just to test? Let me know, please!

Z

Zenbast

Guitar Hero

Are you on a free subscription, @Zenbast? Have you tried on a browser just to test? Let me know, please!

I’m on a free subscription yes.

It works fine on browser so far.

Today on the smartphone application “Flow” refused to play but my playlist worked fine. This issue is not there on the pc website. I don’t know if it is related.

A

Aika

Roadie

I was trying to listen to music on the website but I realizaed that it won’t change the song I’m listening to, it will even say the song i’m supposed to be listening to but it’s the same song and I dont know how to fix it

Rudi

Ultimate Superstar

Thanks a lot for coming back to me @Zenbast

Please keep an eye for version 4.33.1 which will be released, it should improve the experience and I'll need your feedback to pass on to our devs :relaxed:

Hey @Aika

Is this happening on desktop or mobile? Apologies for the inconvenience!

S

Sjtaski

Roadie

I’m on version 4.33.1 and only have the issue with the flow playlist. After one (sometimes a few) song(s) it stops and shows a pop-up with an error message.

Rudi

Ultimate Superstar

What's the error message, @Sjtaski?

Please try uninstalling the app, searching for %appdata and deleting any Deezer folder you find, and then redownloading and reinstalling the app after, to see if it helps :thumbsup_tone2:

S

Sjtaski

Roadie

What's the error message, @Sjtaski?

Please try uninstalling the app, searching for %appdata and deleting any Deezer folder you find, and then redownloading and reinstalling the app after, to see if it helps :thumbsup_tone2:

Thank you for your answer @Rudi!

I removed Deezer, removed everything in appdata from Deezer and installed the app again. Still the same: