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One Hit Wonder
Jan 14, 2019 1:00 PM UTC
Answered

Music stops after a one or few songs

When playing a playlist or an album I would expect the next song to automatically start after the current song ends.
The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song that just ended. So until I reload the page all I can do is listen to the same song over and over.

This might be the repeat of:
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

Debug info:
Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10
Rudi
RudiAnswer
Ultimate Superstar
Jan 15, 2019 4:09 PM UTC
Hi there @maks.kolman

We'll keep an eye on this to see if it's a repeat of the previous issue you mentioned. I haven't seen anyone else reporting this issue in our community recently, especially using Linux.
You could try to clean the browser cache to see if it helps. It could also be that something in your computer is preventing the app to work as it should be, like an antivirus or energy saving settings, for example.
It's important to note that Linux isn't officially supported by Deezer.

137 replies

Jaime.Deezer
Community Manager
Community Manager
Nov 3, 2021 4:16 PM UTC

Hey @Heather Miles does this happens at the end of each song or is random?
You don’t need to uninstall the app but upadte it to the latest version 8.51.0 if you don’t have it yet.
Thanks

Roadie
Nov 13, 2021 12:50 PM UTC

I had updated before I started this thread, but I found a new update yesterday and tried that because it stopped letting play anything at all.  It has worked perfectly since the update. Thank goodness! I hope it keeps working.  Deezer is about the only thing that gets me through the work day! Thanks so much for your advice!

Jan 24, 2022 6:46 PM UTC

I have a similar problem. I start playing an album and Deezer Web stops playing after first song.

Linux Mint 20.03.

Mozilla Firefox 96.0.1.

Roadie
Jan 25, 2022 3:00 AM UTC

same issue as well. plays one song, then it doesn’t go to the next track automatically. it’s strange because it was working perfectly fine yesterday.

deezer free on windows 10, chromium version 86.0.4240.198

Guitar Hero
Jan 25, 2022 8:55 AM UTC

Hello guys,

 

yes I have expierenced this behaviour as well within the web player.

At first I thought this might be because the “next” song isn’t available in my country but that wasn’t the reason after all.

 

Windows 10

Firefox 91.5.0esr (64bit)

 

I hope this helps for further analysis

Guitar Hero
Jan 25, 2022 12:25 PM UTC

Hello guys,

 

yes I have expierenced this behaviour as well within the web player.

At first I thought this might be because the “next” song isn’t available in my country but that wasn’t the reason after all.

 

Windows 10

Firefox 91.5.0esr (64bit)

 

I hope this helps for further analysis


For me it’s working again. Must have been a temporary problem.

Thanks team, you are awesome

Roadie
Mar 2, 2022 12:18 PM UTC

I have just now been having this issue on Android 12 (Pixel 5). The app usually won't play more than one song if my phone is in a passive mode -- screen black, just laying down or in my pocket.

If I'm actively interacting with my phone, the music continues.

I've tried logging out and clearing the cache with the instructions emailed to me, but the problem is worse lately.

I have the latest update right now, Deezer 6.2.48.21

orange1999
Hitmaker
Hitmaker
Mar 6, 2022 3:45 PM UTC

I have also the same problem which is really annoying.

Free account.

Linux desktop operating system.

Roadie
Mar 6, 2022 5:53 PM UTC

I have the same problem, on browser and free account. After playing a song appears a message saying that it seems there’s no connection, and I can’t play the next song until I reload the page. I’ve tried the Windows 10 app and happens the same.

I’ve been making tests and observed that, if I start a song and then forward it near the end, then Deezer changes to the next song correctly. The issue appears when I listen all the song from start to end, then is when Deezer can’t play the next song.

When Deezer tries with no exit to play the next song, this error appears in the console:

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://ww400.smartadserver.com/400/call. (Reason: CORS request did not succeed). Status code: (null).

 

And sometimes appears this error too:

Uncaught SyntaxError: JSON.parse: unexpected end of data at line 1 column 1 of the JSON data

File: smart.js:4:89706

Guitar Hero
Apr 6, 2022 3:02 PM UTC

I just experienced the same symptoms in Linux using Chromium: only 1 song plays and at the end of that song the next button does no longer work, the play button restarts the last song and clicking on any other playlist or song indeed changes the title of the played song in the track-container (bottom of page) and in the window title bar, but without changing the actually played song. 

The solution for me was to restart the browser, re-open the Deezer web page and accept the cookies. Rejecting the cookies seems to cause the described behaviour, and I guess this is what I had done earlier.