I start to play my music but after about a minute of me switching to a game, it crashes. It is up to date and I've tried reinstalling.
Best answer by Скаваротти
View original
Page 3 / 3
Userlevel 7
+7
No problem,
We're very close to getting an update out. Please bear with us a bit longer!
Userlevel 7
+7
Thanks for coming back
Userlevel 1
Our Xbox update is a bit delayed, that's true
If you think about streaming companies, especially Deezer, you pay a considerable sum every month and you're right - but don't forget that majority of what you pay goes to the labels. With what Deezer has at the end of the day, we always put our users first. Guaranteed.
I like the Deezer project and that's why I behave like this. If you, Rudy, are also worried about this good project, do not let it degrade. Together we will help him to be interesting and useful. Remind internal departments about problem areas that need improvement. Problems need to be eliminated, not hushed up, and it's a pity that everything rests on financing. Move them, remind them periodically, please. Personally, I'm ready to wait a little longer, even close my eyes to this creepy, outdated UI. For example, the design of the button in the form that is used in your applications is outdated in 2014. I don't say anything about bugs at all. It sometimes hurts me to look at what I use, but when I turn on the sound, it changes everything. Annoyance is replaced by a smile. Once again, I ask you, move them there, please.
Hi, I Can’t listen to whatever lists or fav albums etc on xbox series s/x while playing games, soon as you try to listen to your own favorite tracks it bombs within seconds….
Can you just fix it ?
Userlevel 7
+7
Hey
Thanks for asking. Not yet, but because you asked, I chased for more info.
I know the next three months will see our teams focusing a great deal on fixing bugs, rather than building features. So it's all on the plans.
I'll let you know once I get a proper response 
Sure thing 
moving on from deezer, 6+ year client, sad day I have multiple requests to get hearted music back but nothing, not even a wink from deezer specially on music older than time looking at some songs from nirvana and the eons gone white zombie just nothing.
Your app on console sucks, something that should be easy to fix and nothing zero. Started using spottily and all the not available music is there and what you know app just works doesn’t matter on which device/platform etc.
Once you guys sort out your issues, let me know, pretty much will recommit. Would keep support here but the straw that broke the camels back, unstable app, music getting removed and support on getting those back is zero.
Userlevel 7
+7
Sure thing
Userlevel 7
+7
Sorry to hear that
The Xbox app has updates planned, in which our teams are working on. But it's also the same team in charge of other features like partnerships and integrations - we're unable to deliver everything at the same time, to things take a bit of time before release, definitely more than what we'd expect.
Your feedback is duly noted 
Userlevel 7
+7
Thanks for reporting it
Userlevel 7
+7
I read your reply here with popcorn and holding my seat 
Then I got to the end and I saw your edit, it turned into a horror movie!
Hang in there a bit longer, our developers are still working on the update.
In the meantime, is your Xbox fully updated too? It shouldn't crash that frequently...
Hi there, so I'm guessing this is still a problem as I've linked my deezer to my xbox this evening the app crashes and stops playing music a matter of minutes into a track.
Here's exactly what happened.
Launched a track from my loved tracks list.
Moved over to the game pass screen to browse for what I'm installing next.
Music stops. Go and relaunch app start Music again.
Go back to browsing game pass.
Repeat the same steps once again. Rapidly lose patience with it and check the forums.
Is this a known problem?
Is there a fix for this?
Is something in development to remedy this problem? (Hopefully with speed behind it.)
Xbox is up to date checked before posting on this thread.
Cheers.
Userlevel 7
+7
Hey
Thanks for reaching out. Could you please confirm if you have tried reinstalling the app in the meantime?
We're developing an update for the app this year, it'll be much better!
Xbox app still keeps crashing. It has been really long this keeps happening. app is up tot date. Might switch because of this
Userlevel 7
+7
Thank you for your feedback
I'm sorry we're unable to provide a more reliable service at this time. We'll pass your valuable comments on to the right teams.
2021 will see more stability for our apps, including the Xbox one. Please stay tuned to the community and you'll be happy to join again 
Page 3 / 3
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.