I start to play my music but after about a minute of me switching to a game, it crashes. It is up to date and I've tried reinstalling.
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Userlevel 1
News!
Since today I can fully confirm that the app also crashes frequently, about every half hour. Also it skips tracks after a few seconds of playtime every once in a while.
The best thing just happened. I wanted to start the app but it needed an update, no problem there. After it was done updating, I started the app and went into some kind off boot cycle where the logo would show up followed by a split second of black screen, about five to six times. After the app crashed, it uninstalled itself from the system. Maybe something doesn’t match in the update code or something. Just reinstalled it and for now there are no crashes and skips
Edit: Still crashes
Userlevel 7
+7
Our Xbox update is a bit delayed, that's true
If you think about streaming companies, especially Deezer, you pay a considerable sum every month and you're right - but don't forget that majority of what you pay goes to the labels. With what Deezer has at the end of the day, we always put our users first. Guaranteed.
Userlevel 7
+7
Hey
Super sorry to hear about your frustration with the app. The good news is that we're already developing a much-needed update to it, to improve performance and reliability, together with some known Deezer features!
Please hang in there a bit longer, we'll need your feedback once it's done, to see what we should focus on next 
More than a year and all we get is empty excuses. That is unacceptable. The app is simply unplayable on Xbox. Never tried Spotify before (got Deezer since 2016) and guess what? It's awesome on Xbox. You should take this broken app out of Microsoft Store, at least people wouldn't waste their time trying.
Hi there guys,
Just a quick heads up regarding the app on Xbox. It seems you have had issues on the Xbox for about a year plus now and seems that as yet, no-one seems inclined to do anything about at Deezer. I have been getting the same issues with the app crashing, losing the quick interface and being unable to ay most things other than flow. In light of this, I will not be extending my service with you guys. The ides of paying for something generally implies you receive a service for your payment. Sadly, it seems the Xbox community are a side project no-one is interested in. Back to Spotify I go.
1) It won't load randomly. Reinstalling does nothing.
2) Song skip after 10 secs to the next song randomly. Won't stop, have to restart xbox to stop it.
3) App doesn't go dark on my Sony TV like other apps. Have to worry about screen burn-in.
When will these issues be fixed?
We'd like to have that set up too
It seems that our Xbox app is struggling a bit with the new Series X, so our teams are working on updating it - hang in there and bear with us a bit longer, we'll get it right! 
Can listen to whatever lists or fav albums etc on xbox series s/x while playing games, soon as you try to listen to your own favorite tracks it bombs within seconds (this an issue since last year even on xbox one, just not as bad as now)
Don’t care about any other extra features, just make my own fav list work asap or its the door, pretty sure one of the competitors works just fine on the MS gaming consoles
Had this problem last year and just stopped to use it until yesterday and it’s still crashing while you play on Series S. With this many people complaining about this for years you’d expect it to be fixed by now 🙄
Userlevel 1
Yup, the xbox runs the latest update.
Will we get higher bit rates like tidal for example? In tidal we have master tracks with bitrates that are higher than cd quality will we ever get this on the Deezer Xbox app?
Userlevel 7
+7
Hi
I don’t have an ETA yet but our devs are working as fast as they can to deliver this in the following months.
We really appreciate your patience and I hope I can have news for all Xbox users soon.
Apologies for all the inconvenience.
Userlevel 1
A new version of the Deezer app for Xbox has been released and I like it. If you fix a few more old bugs, it will get even better:
1) The cover of the playlists created by the user when entering the playlist is not synchronized on Xbox, either the earliest version of the cover or a collage of artists' albums is displayed;
2) There is no sorting inside the playlists created by the user;
3) The music compositions added by the user to Deezer stutter and stumble when playing on Xbox for a while;
4) And most importantly, the music playback in the background stops after a while.
Adding an app update on the Xbox platform is paid for the developer, I understand that. You can already use this version of the application and not feel annoyed, but if you remove the remaining bugs, it will be a holiday 
I was harsh with you, but there were reasons for that, please don't take offense at me. Thanks to Deezer, but special thanks to those who made it a little better.
Userlevel 7
+7
Maybe, but that needs to be coming for our catalogue first
Please vote:
Userlevel 7
+7
Thanks for your honest feedback
Thanks for all your patience 
Userlevel 7
+7
We don't like it either
We have an update planned for the Xbox app but I'm also waiting for more details - as soon as I have them, I'll be sharing with you 
Userlevel 7
+7
Thanks a lot
Our teams aren't working on fixing bugs but on a full app update! Hang in there, I'll be sharing more info once I have more details as well. Take good care and stay tuned 
Userlevel 6
+3
Hello
We are sorry to hear that. Can you let us know what version of Deezer of the app you have installed on your Xbox, please?
Does it crash when you open it or does it crash when you switch to a game on the Xbox?
Thanks :)
Userlevel 7
+7
We'd like to have that set up too
It seems that our Xbox app is struggling a bit with the new Series X, so our teams are working on updating it - hang in there and bear with us a bit longer, we'll get it right!
Userlevel 7
+7
Thanks for reporting this
Could you please give us some more details about your Xbox system and app version so that I can pass them on in the shape of a report?
Is this happening when you switch games? I'd be grateful if you could explain the steps to reproduce it 
Hi all!
I have had so many issues lately with Deezer to the point where it's getting so frustrating it ruins all the fun and I find myself even avoiding my Xbox.
A month ago...I had issues with the app crashing. When opening it, it would load the screen then restart.
Would randomly skip tracks or stop playback out of nowhere.
NOW, for the last hour and a half the app keeps crushing over and over again! I tried everything, nothing works.
What's going on?
I'm sure glad I checked Deezer on my Xbox series s. I was ready to switch from Spotify, but with this being broke for over a year without even one try for a fix I'm relieved that my Deezer trial period isn't over yet. This is definitely a deal breaker. Good luck to all of you, I hope they figure it out soon. And if you're really hurting for tunes while you game, look up mytube in the store. I bought it a couple years ago for $2 but I think the price has gone up, but you can listen to YouTube while you play.
Userlevel 7
+7
Hey again
Our devs are working on an update that will look to fix this - stay tuned 
Userlevel 7
+7
Hey
So sorry to hear about your experience. We've been working on an updated version of our app for a while now, so hopefully we'll have good news for you.
In the meantime, I'd be grateful if you could give me the version you have installed right now. I also moved your comments here so that you're kept up-to-date with any progress from our side 
Userlevel 7
+7
Thank you for chasing us on this one 
Userlevel 7
+7
Thanks for reporting it
I believe this is the first report for the Series S - we needed to know how it performs. Have you tried any troubleshooting like, for example, reinstalling the app after restarting the console?
Keep us posted 
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