Rising Star

Answered

Deezer is nor working with Squeezebox anymore

Forum|Forum|2 years ago
November 23, 2023
86 replies
2748 views

Me and several other users have trouble using their Deezer account with mysqueezebox.com Since two days it is not possible to login from mysqueezebox.com to Deezer. We talked to the developers of the Deezer plugin and they gave the following answer:

"FWIW: I've reached out to Deezer about the failures we're currently seeing. I see in the log files that those auth calls time out. They're not refused, nor would we get any error back. They just do not react at all."

As I understand you need to give a new configuration to the mysqueezebox.com configuration? Could you please give us this configuration or a direct technical email contact with a person who will respond? There are plenty Deezer X Squeezebox user having this issue. We do not want to move to Spotify or Quobuz who give support to mysqueezebox.com

Please help us!

@Andrewj27 @tsrautia @dakotaro @deschman @frorqf13 @bratman @spike589715

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Best answer by richgray83

Just got this:

“Our developers have been notified of this issue, and they are actively working on resolving it. We expect the issue to be resolved in the next update scheduled for Monday. We appreciate your patience and thank you for bringing this to our attention.”

Fingers crossed for Monday.

Show previous replies

gdchillnew

Rising Star

Are there any news? I don't understand why there is no reaction by deezer in this thread

A

Alessandro Ciuchi

Guitar Hero

ticket raised.

raise as many thickets as possible, as vhenniot suggested!

V

verbose

Guitar Hero

Adding myself to the list… Family account, almost exclusively consumed through Squeezeboxes. This needs to be fixed,, or Deezer becomes unusable for us.

I will raise a ticket.

G

Grober.Unfug

Roadie

same.

pls fix this.

I don't want to change to another streaming provider.

A

Andrewj27

Guitar Hero

https://forums.slimdevices.com/forum/user-forums/mysqueezebox-com/109015-attention-tidal-users-changes-ahead

As you can see from this thread, Tidal works to ensure mysqueezebox.com continues to work. If Deezer ignores all the tickets we are raising, the best option must be to move to Tidal. If you get a response to your ticket, mention this to them and ask them to pass it on to management.

H

Helge Reimer

Guitar Hero

Ticket opened.

M

MK654

Guitar Hero

I opened the ticket too.

J

jankei

Guitar Hero

I also opened a ticket yesterday. Support teams answer:

"Thank you for contacting us.

Unfortunately, Squeezebox is not a supported device by Deezer, so we do not have any troubleshooting at the moment.

If you could please contact Support from Squeezebox to ask for assistance. "

So bye bye Deezer?!?

X

Xenakis

Guitar Hero

Just raised a ticket.

B

buttyradioAuthor

Rising Star

If you could please contact Support from Squeezebox to ask for assistance. "

This is totally crazy. Squeezebox support knows the problem and asks for Deezer technical support to help fixing the OAuth-flow. But there is nobody they can talk to.

@Deezer Please assist us and arrange a contact between your technical support and mherger. He is the one who wants to discuss technical issues.

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