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Deezer is nor working with Squeezebox anymore

  • 23 November 2023
  • 86 replies
  • 2166 views
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Me and several other users have trouble using their Deezer account with mysqueezebox.com Since two days it is not possible to login from mysqueezebox.com to Deezer. We talked to the developers of the Deezer plugin and they gave the following answer:

"FWIW: I've reached out to Deezer about the failures we're currently seeing. I see in the log files that those auth calls time out. They're not refused, nor would we get any error back. They just do not react at all."

As I understand you need to give a new configuration to the mysqueezebox.com configuration? Could you please give us this configuration or a direct technical email contact with a person who will respond? There are plenty Deezer X Squeezebox user having this issue. We do not want to move to Spotify or Quobuz who give support to mysqueezebox.com

Please help us!

@Andrewj27 @tsrautia @dakotaro @deschman @frorqf13 @bratman @spike589715 

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Best answer by richgray83 24 November 2023, 13:06

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86 replies

P
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Same issue here

V
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please open a ticket at https://support.deezer.com/hc/fr/requests/new 

fill in the form (“I can’t login”/”There’s a technical issue”) and describe briefly the issue you’re facing with mysqueezebox login.


no tickets = no problems !

B
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Userlevel 2

Ticket raised

D
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Here the same problem. Defending for years the use of Deezer because it worked like a charme with all of our squeezeboxes. Now Deezer is almost useless. 

I would not like to say to my kids they are right to switch to another steaming music provider..

I
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Userlevel 1

Same here. Just raised a ticket. If deezer does not work w squeezebox, I will unsubscribe in days. 

gdchillnew
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Are there any news?  I don't understand why there is no reaction by deezer in this thread

A
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ticket raised.

raise as many thickets as possible, as vhenniot suggested!

V
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Adding myself to the list… Family account, almost exclusively consumed through Squeezeboxes. This needs to be fixed,, or Deezer becomes unusable for us.

I will raise a ticket.

G
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Userlevel 1

same.

pls fix this.

I don't want to change to another streaming provider.

A
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Userlevel 2

https://forums.slimdevices.com/forum/user-forums/mysqueezebox-com/109015-attention-tidal-users-changes-ahead

As you can see from this thread, Tidal works to ensure mysqueezebox.com continues to work. If Deezer ignores all the tickets we are raising, the best option must be to move to Tidal. If you get a response to your ticket, mention this to them and ask them to pass it on to management.

H
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Userlevel 1

Ticket opened.

M
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I opened the ticket too.

J
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I also opened a ticket yesterday. Support teams answer:

 

"Thank you for contacting us. 
 
Unfortunately, Squeezebox is not a supported device by Deezer, so we do not have any troubleshooting at the moment.  
 
If you could please contact Support from Squeezebox to ask for assistance. "

So bye bye Deezer?!?

X
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Userlevel 1

Just raised a ticket.

B
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If you could please contact Support from Squeezebox to ask for assistance. "

This is totally crazy. Squeezebox support knows the problem and asks for Deezer technical support to help fixing the OAuth-flow. But there is nobody they can talk to. 

@Deezer Please assist us and arrange a contact between your technical support and mherger. He is the one who wants to discuss technical issues.

R
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Userlevel 2

Ticket raised. Not long been a Premium subscriber but it was only because it supported Squeezebox, if this is now no longer, I’ll move on.

A
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I received the following reply, so… keep opening tickets!

Hello Alessandro
,
Thank you for your email and hope you are doing great.
 
Yes, the developers are aware of that and they are working on it, we got a few users but not that many.
 
I would recommend you just make sure you have Deezer's latest version which is 8.0.0.12. I would recommend you to download it from the following pages:
 
For PC/Mac: deezer.com/download
For Android: play.google.com/deezer
For iOS: apps.apple.com/deezer
 
Let knows know if you have any other comments or concerns.
 
Best regards. 🙂

R
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Userlevel 2

Just got this:

“Our developers have been notified of this issue, and they are actively working on resolving it. We expect the issue to be resolved in the next update scheduled for Monday. We appreciate your patience and thank you for bringing this to our attention.”

Fingers crossed for Monday.

H
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Userlevel 1

Hello,

 

thank you for the email.

 

Unfortunately mysqueezebox is no longer supported by Deezer, so we cannot give any tips on how to solve the problem.

 

Next Monday everything from the mysqueezebox site will be updated.

D
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I got the same answer as @richgray83

 

"Thank you for contacting deezer and My apologies for the inconvenience caused!
 
Our developers have been notified of this issue, and they are actively working on resolving it. We expect the issue to be resolved in the next update scheduled for Monday. We appreciate your patience and thank you for bringing this to our attention.
 
Please do let us know if we can be of any further assistance."

X
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Userlevel 1

 

 

V
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I got:

“Thanks for contacting us and sorry to hear about this issue with Squeezebox.
A fix is being worked with them and it's planned to be rolled this monday.”

Sounds good. I think the fact that there are quite a few of us (and in the French thread) made clear that this is not a complete niche application. It looks as if mherger will get a reply now.

 

B
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Userlevel 3

I was just able to successfully log in again via the deezer app on mysqueezebox.com. I also seem to be able to play the music again.


THANK YOU!!! :) 

B
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Userlevel 2

Working again for me too, thanks :) 

H
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Userlevel 1

Everything is fine for me again.
Thank you Deezer, thank you community.

 

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