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Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version


Hi there

My music is not playing on desktop. It plays one song and then stops. It won't go to the next song. I have cleared cache. Done all that. Please tell me how to fix this. I use the free account and I don't even hear the ads and I don't have an ad blocker. 

Pinned reply

March 25, 2021

Hey everyone,

I've merged all similar comments to this thread here.

If you're on a Free subscription offer from Deezer, this is a known issue that is under investigation. If you're on a paid version of Deezer, please let me know - it should be unrelated.

Thank you all for your understanding!

119 replies

  • Tiny Dancer
  • 4 replies
  • May 18, 2020

Hey, I’ve been experiencing this issue for a week now. Next song won’t start after previous is finished. Song length indicator stops at the end of the current song and nothing happens afterwards. Play/Next/Previous buttons don’t respond. When I reload the web-page or re-open desktop app, song starts to play but issue appears once again when the song is done playing. 
Sidenote: ads won’t play as well. 

I tried clearing browser cache, used other browsers, re-installed app to no avail. Next song just won’t start playing. 

I’ve noticed recently that a lot of people have the same problem. My friend with paid subscription also experiences this exact issue. Any possible solution? Thanks in advance. 


  • Tiny Dancer
  • 4 replies
  • May 23, 2020

As of now issue seems to be fixed. Thank you!:blush:


  • Tiny Dancer
  • 1 reply
  • May 21, 2020
Rudi wrote:

Hey @that_tana_girl 

Thanks for reporting and for your patience.

Could you please try uninstalling the app and put this version here on:

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Let me know how it goes!

Hi

 

It didn’t work. I have the same problem as Tana and it’s really annoying.

The song stops randomly, any song.

This happens in the windows app and the website.


  • Tiny Dancer
  • 1 reply
  • May 23, 2020

Hi! how did you solve this problem?


Aj David wrote:
Rudi wrote:

Hey @that_tana_girl 

Thanks for reporting and for your patience.

Could you please try uninstalling the app and put this version here on:

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Let me know how it goes!

hi, 

I’ve been having the same problem for the past few weeks 

I just downloaded this version and the problem still persists 


Yeah I'm getting the same problem , tried different browsers tried reinstalling the app. Still only one song loads. It definitely feels like its trying to load an ad and it's failing 


I have the same problem. It worked perfectly until yesterday. Now I have to keep refreshing my page in order play the next track.

 

The problem is on the Deezer site guys. I have tried on multiple browsers and the problem persists. The browsers I used are all updated. The problem occurs when accessing on my work computer (Apple iMac) and at home on my personal laptop (Windows 10)

 

It is highly unlike, given the vast differences between operating systems that the problem is on our side. 

 

Since Deezer has not been forthcoming with a solution, I am now investigating alternatives.


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14316 replies
  • March 24, 2021

Hey @HubDee @GeoTrianto @Skeletiko 

Thank you for your reports and for your patience. I can assure you that this is a bug because our Free offer works differently than a paid one, nothing other than that.

It's a specific issue and it has been reported :relaxed:


  • Tiny Dancer
  • 1 reply
  • February 7, 2021

I have the same problem.
Web Player, Chrome (88.0.4324.150), Windows 10.
Tried on few computers. Cleaned cache. No results.
I need to refresh web page to listen other song.

Steps to reproduce:
1. Run first song here
https://www.deezer.com/ru/playlist/6122724024
or here
https://www.deezer.com/ru/playlist/1386208615
2. Listen till the end (you can mute). 
This is important step. You need to wait to get this bug. 
3. Done. Song is stopped. 
If you try to run next song, it runs the same(first) song. 

Plan: Free
Region: Ukraine


Forum|alt.badge.img
  • 12 replies
  • March 22, 2021

I think if Deezer wanted to push people onto the premium servcie then they could do it in a better way than trying to frustrate the customer. By freezing/repeating same song they are ruining the overall experience, and doing it without any reason, makes me justnot want to purchase their premium service as that is likely to be the same.


  • Tiny Dancer
  • 1 reply
  • July 5, 2019
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

https://en.deezercommunity.com/features-44/deezer-only-plays-one-song-and-then-stops-173

I am having the same issues as these topics created 1 year ago - the website as well as the windows app will only play a single song - but once if finishes the music stops and it will not continue playing anything after. You also cannot hit the next song button once it completes - only can use the play button to continue listening to the same song unless you refresh the page.

website does not freeze - but it just does not function when you press buttons.

awesomemac
Deezer Legend
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  • Deezer Legend
  • 1780 replies
  • October 14, 2023

I don’t have Deezer Free, so I can’t reproduce this. But I’m wondering: Desktop Mac or PC?


  • Tiny Dancer
  • 4 replies
  • May 21, 2020

Thanks for reply @Rudi! I’ve changed my password and loged in without using Google account, but unfortunately it didn’t help. When I play music without shuffle - one song finishes and the next one won’t start. But when I play with shuffle mode ON it plays music until ad is shown(2-3 songs) and then freezes once again. 

What is interesting that I have just an empty white rectangle where an ad should be(in a web player and windows app), but the actual ad isn’t showing. It leads me to believe that this issue is somehow tied to an ad not being shown/played. Feels like it goes on an infinite loop of waiting for an ad, but ad never goes through.

My friend with a paid subscription said that his issue resolved when he re-logged few days ago, sorry for misinforming. 


  • Tiny Dancer
  • 5 replies
  • May 23, 2020

@Rudi 

Hi,

I’ve tried everything possible to resolve this issue but nothing is working 

it seems like an Ad needs to be played before i move on to the next song but no ad is playing (PC/Desktop App)

I also noticed that when I stream from my phone I don’t hear any ads.

Could this be from your end? :/


  • Tiny Dancer
  • 4 replies
  • May 25, 2020
ostapkmn wrote:

Hi! how did you solve this problem?

@ostapkmn 
It solved on it’s own for me. I thought folks at Deezer fixed this problem, but seems like a lot of people still have same issue.


This happens to me with ALL tracks, I clear my cache regularly and often switch between genre just to try avoid the problem but it plays two or three songs, sometimes even just one and then wont go to the next song, if I select next manually it begins the same song all over again. This is definitely a platform issue.


  • Tiny Dancer
  • 5 replies
  • May 27, 2020

Thank you, I’ll try it now 

 


I’m also having this issue, it just started yesterday. I use the website. It plays one song and stops and won’t continue to the next song.


Same here on desktop app on the free version. Uninstalling / reinstalling app does not solve the problem. Web app seems to be working fine though. I had the same issue in the past and the problem disappeared over time. Now it’s back again.

I suspect a broken ad stream, because no ad is playing and the song progress bar changes its color as if it was playing an ad. Also, when an ad plays, the controls for next/prev etc. are blocked which is exactly is happening here. So basically the app behaves as if it was in ad playing mode and it seems to be stuck in there and it can’t get out of it because the ad does not play. 


  • 2 replies
  • March 24, 2021

Hello! I’m currently having this issue and i’ve tried everything under the sun to fix it, i’ve tried shutting and reopening the app, restarting my computer, clearing the cache, uninstalling and reinstalling, logging out and back in, but nothing is working and its driving me insane, i’ve been trying to fix it for almost 2 hours now, please help me

 


  • Tiny Dancer
  • 3 replies
  • February 7, 2021
Rudi wrote:

Hi there @garps 

Sorry to hear about that. What's happening exactly? It could be that one or another step is different.

In the meantime, you can also try to look for firmware updates to your Marantz, restart your network router, and logout from Deezer in all devices you're using it, before trying again.


Thanks for the quick reply. If I select a Radio Channel or Flow everything works fine. If I select a single track from a search or What’s Hot or Deezer Picks it plays thirty seconds and then jumps to the next song in my queue. I’m using Deezer over the Heos app and have free account if that makes a difference.


Flo.Deezer
Lucky Star
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  • Lucky Star
  • 3824 replies
  • July 8, 2019
Hi @Drixxum @Suf that is strange, we were not able to reproduce this I am afraid. Can you please tell me all technical details such as which Browser you are using, which version of the Browser and which OS and which version of the Desktop app?

Please note that we do not support Ubuntu officially so we are not able to fix problems for this OS.

Hi !
I have the same effect here, after 3 or 4 songs.
I start the flow or my playlist, then the music stops. From there, a click on "Next" simply has no effect.
Going back to the home page and starting over has no effect.
This is both happening on the web site (Windows 10 v.1703, Edge 40.15063.674.0 and Chrome 76.0.3809.132) and with the desktop app. (Windows 10 v.1703)
I even had the following case: the app was "locked" on a song, then I closed the window. Despite this, the music was still playing. I had to manually kill the processes with the task manager.
I could repeat the same bug several times, on several different days.
As a matter of fact, it started for me few months ago.
Thanks for your attention !

Hello @Rudi !

Thanks for the cache refresh ! It almost worked: the desktop app got stuck on the same track after 7 songs. That's better than 3 😉 but it still gets stuck.
I did not try with the web version, I'll let you know.

@Rudi, hello again.
Just an intuition but who knows...
This morning, I had to kill the desktop app five times, after having listened to a couple of songs each time.
After the 6th start of the app, I got the usual commercials ("Get premium etc.") and since then, no freezing !
Could the freezing be linked with the advertisement feature ? I mean, like if the app just waiting for the ad to play, just in vain because the ad server is too funky ?

Chibi
Tiny Dancer
  • Tiny Dancer
  • 4 replies
  • October 9, 2019
Rudi wrote:
Hi there @Chibi

Sorry to hear that. Does your work PC have a different OS than the laptop at home? Have you tried using our desktop app on the work PC to see if it's better? It could have something to do with the network as well. Keep us posted.

Hi,

Both work with Windows 10; I still blame sound settings for that (I plugged in my usb speaker once and ever since that moment it's been botched) but I haven't figured out what to do with it yet. Gonna try the desktop app and see how it works, thanks for the tip.

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