Deezer Desktop App - does not keep me logged in and too many Captchas

That’s weird definitely. 
So the problem in that randomly the app logs out and then you have to login again via browser?

it was pretty bad, more than once a week. I guess it must be within acceptable frequency these days (once or twice a month), otherwise i would have left by now. Need to figure out why i’m still here. What makes Deezer special? What distinguishes Deezer from other streaming services? Anything? I guess one way to find out is to move to another service for a while and try it out.

I see it on my Windows computers too. I also never log out. This still happens.

Whats more annoying is that it happens in the TV app (Samsung) and the damn link does not work to activate through a mobile browser. So I have to write it down and go into another room to sort it out. 

I guess you want security for your apps. Do you know what is more secure? No customers. Then you don't have to worry about these things at all. 

That’s pretty annoying A.LeC. At least i can deal with my login issue on the same machine in the same room that it occurs. This is not brand new technology. That’s what bothers me A.LeC. It should be sorted.

Sure, once in a blue moon, make me log back in. If that is the price for the convenience of having a massive music library at my finger tips. But what classes as “once in a blue moon”? Oh well. At least i don’t have a hole in my shoe.

And again - Deezer app demands login via browser.

Windows Deezer Version 5.30.90

Sorry, after the time left in my current subscription, i’m moving on...

I want to STAY LOGGED IN every time I open Desktop app after logging in to the app for the first time.

I understand, but sometimes you get logged out and need to login again via browser.
Apologies for any inconvenience this may cause
 

10 pages and 2 years of comments culminating in this? ^

Sheesh you may as well have said “This is how we made it, oh well.” 😂

Half of this problem is just the captcha thing which is literally a toggle on your website.

Let’s go over some UX examples:

“I want to play some music on my computer!”

Open Deezer → click play
(2 clicks)

“I want to play some music on my computer, but I have been logged out!”

Open Deezer → click login → unlock Bitwarden → autofill Deezer.com → click login → reopen Deezer → Click play
(7 clicks)

“I want to play some music on my computer, but I have been logged out and have to perform a captcha!”

Open Deezer → click login → unlock Bitwarden → autofill Deezer.com → click login →
perform the captcha → reopen Deezer → Click play
(12 clicks minimum)

Yeah, taking a 2-click process and making it a 7-click process is bad UX. Take that already bad experience and make it twice as inconvenient? You’ll lose customers for that.

If your “security measures” make your product three times more difficult to use, you should really reconsider your implementations.

People can’t even wait 5 seconds for a website to load, what makes you think they’ll pay $15/mo. and jump through hoops just to play music?

If you fix the captcha issue most people would probably cut you slack on getting logged out all of the time.

Then again, after 2 years the comments clearly show that patience is wearing thin for both issues.

If you are reading this just uninstall Deezer for desktop and go to Deezer.com → Your browser settings → install site as an app (PWA)

Why not signing in within the app? I can do it on Spotify without needing a browser and Spotify keeps me logged in every time I open it.

Friends, it’s really annoying and a bad UX. The desktop app is already behind the mobile version and this doesn’t make it any better.

No clue what kind of token auth system you use, but don’t expire the tokens when they used at least once a week. I don’t mind if I have to click on login after not using it for a few weeks, but if I keep refreshing my session on a weekly base it really fucks me off. Every fucking monday. Every!

P.S. if you want to make the account settings secure, add a second auth stage

1. authenticated → can play music and stuff
2. just logged in → can edit account settings, payment settings, etc.

Keep it simple, keep us logged in.