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One Hit Wonder
January 16, 2020
Answered

Deezer Desktop App - does not keep me logged in and too many Captchas

  • January 16, 2020
  • 242 replies
  • 7792 views

For some reason the desktop app (OS 😵 doesn’t keep me logged in, so I periodically need to sign in again.

 

Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants.

 

This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app shouldn’t auto-logout at all. If you are so worried about robots, then switch to 2-factor authentication or something.

Best answer by Rudi

Hi all,

Thank you for all the answers provided so far - very helpful! Our developers who are investigating this problem have asked for more info from you to speed up the process. Could you please tell us:

  • Do you have to log in every time you relaunch the app or is this happening every time the app gets an update?
  • When you get logged out, can you log back in straight away or you need to restart the app?
  • Have you downloaded the app from the Windows Store or using a direct link for the .exe file?

Let us know the most you can, it can help us fix this quicker :thumbsup_tone2:

242 replies

September 13, 2021

@Zargron 

I hope I didn't overlook it: Which browser do you use for authentication?

The next version (5.30.60) is available:

Windows

→ https://www.deezer.com/desktop/download/artifact/win32/x86/5.30.60

Mac

→ https://www.deezer.com/desktop/download/artifact/darwin/x64/5.30.60

Rising Star
September 14, 2021

@Zargron

I hope I didn't overlook it: Which browser do you use for authentication?

The next version (5.30.60) is available:

Windows

→ https://www.deezer.com/desktop/download/artifact/win32/x86/5.30.60

Mac

→ https://www.deezer.com/desktop/download/artifact/darwin/x64/5.30.60

Browser: Vivaldi

I would have thought that Deezer shouldn’t care which browser we use, especially once authentication has been achieved.

So no 64bit version for Windows? I suspected as much whilst looking last night. I didn’t upgrade, leaving my investigations to another day...

September 14, 2021

@Zargron 

Maybe the Vivaldi browser deletes the authentication?

Therefore, it would be quite interesting whether the constant login is necessary after you have done this once via Chrome or Firefox.

The desktop app for Windows is actually only available as a 32-bit version.

Alfredo.Deezer
Community Manager
Community Manager
September 15, 2021

Hello @Zargron 

As @dee_dirk has mentioned, the desktop app for Windows is only available as a 32 bit version.

Thank you for your feedback related to the Vivaldi browser; we will pass it on to the team so they will be aware. Could you share with us a couple of screenshots of the issue, if possible, please?

Enjoy Deezer!! :loudspeaker:

Rising Star
September 15, 2021

As @dee_dirk has mentioned, the desktop app for Windows is only available as a 32 bit version.

Thank you for your feedback related to the Vivaldi browser; we will pass it on to the team so they will be aware. Could you share with us a couple of screenshots of the issue, if possible, please?

Enjoy Deezer!! :loudspeaker:

When is the (Windows) 64bit version due?

Screenshots… i suppose so. It’s nothing exciting.

Rising Star
September 15, 2021

@Zargron

Maybe the Vivaldi browser deletes the authentication?

Therefore, it would be quite interesting whether the constant login is necessary after you have done this once via Chrome or Firefox.

The desktop app for Windows is actually only available as a 32-bit version.

DELETES THE AUTHENTICATION!

Why the heck should Vivaldi pay courtesy to Deezer? What authentication model are you using? When i change browser, reinstall browser, clear browser history, i do NOT have to go all around my system re-establishing authentication for all my other applications.

Sure, i expect to lose some browser specific settings and so forth. But i don’t have to log back into all my other online apps. Those apps don’t care what i did with my browser.

Rising Star
October 5, 2021

Hey @Zargron 

Thanks for reporting. Yes, we've got this under the radar. Once you update to the next version, please let us know if the problem persists :wink:

And again - Deezer requested login via browser the other evening!

A few friends over my place, juggling food & drink preparation and other hospitality duties “What about some music?“ a friend petitions . “Just fire up Deezer.” i reply across the void to my friend. Oh no... not so easy - login required again! A most unwelcome, and surely avoidable interruption to the flow of life.

When i get a moment later this month, reckon i’ll take my list of Deezer annoyances and hop across the webasphere to another music facility for greater satisfaction and better service.

Deezer Version 5.30.60

Rising Star
October 23, 2021

Again - Deezer requested login via browser.

Deezer Version 5.30.80.

This one i almost find acceptable since it involved an update (from 5.30.60 to 5.30.80). On the other hand, considering it was a minor update, as evidenced by a change in only the “minor version number” , why did i have to login again?

Jaime.Deezer
Community Manager
Community Manager
October 24, 2021

Every time you log out from your account and then login again in the desktop app it will ask you to login via browser. That’s normal behaviour 

Rising Star
October 28, 2021

Every time you log out from your account and then login again in the desktop app it will ask you to login via browser. That’s normal behaviour 

Thank you Jaime. I’m well aware of that. The point is, i don’t logout. Randomly, one minute i’m using the app, next minute when i try to  play something it’s asking me to login. Doesn’t happen “all the time”. Every week, two or three.