Deezer Desktop App - does not keep me logged in and too many Captchas

Forum|Forum|6 years ago
January 16, 2020
242 replies
7792 views

For some reason the desktop app (OS 😵 doesn’t keep me logged in, so I periodically need to sign in again.

Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants.

This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app shouldn’t auto-logout at all. If you are so worried about robots, then switch to 2-factor authentication or something.

Best answer by Rudi

Hi all,

Thank you for all the answers provided so far - very helpful! Our developers who are investigating this problem have asked for more info from you to speed up the process. Could you please tell us:

Do you have to log in every time you relaunch the app or is this happening every time the app gets an update?
When you get logged out, can you log back in straight away or you need to restart the app?
Have you downloaded the app from the Windows Store or using a direct link for the .exe file?

Let us know the most you can, it can help us fix this quicker :thumbsup_tone2:

Show previous replies

Rudi

Ultimate Superstar

Hey @EddieB

Could you please clean your cache + cookies (from the browser you're using to authenticate Deezer) and try again. This has been fixed and improved :thumbsup_tone2:

D

Darkcobalt

Roadie

Are there plans to resolve this? As of April 2021 I still get this quite frequently. I am a paid user, I get asked to log into the Deezer app every few weeks and have to fill in several panels of Captcha, which is kind of ridiculous.

My desktop app is 4.19.20 on Windows 10.

Rudi

Ultimate Superstar

Hi there @Darkcobalt

Thanks for reaching out.

Your desktop app version is out-of-date. We're currently on version 4.34. Please do update it so that you can give us more precise feedback!

Z

Zargron

Rising Star

I am getting sick & tired of this login / captch stuff. (Deezer 5.2). A friend of mine recently moved from Deezer to another music service. The next time i get kicked out of the desktop app and asked to login, there is a good chance that i will also leave. There are a few other things that annoy me with Deezer, but i have learnt to put up with them. All it takes is a “final straw”, like this (years old) login problem.

Rudi

Ultimate Superstar

Apologies for the experience @Zargron - I'll make sure to pass your comments on - this is something we need to improve. Please bear with us a bit longer :pray_tone2:

Z

Zargron

Rising Star

Apologies for the experience @Zargron - I'll make sure to pass your comments on - this is something we need to improve. Please bear with us a bit longer :pray_tone2:

Yet again Deezer app demands login via browser. Are there many others experiencing this?