One Hit Wonder

Answered

Deezer Desktop App - does not keep me logged in and too many Captchas

Forum|Forum|6 years ago
January 16, 2020
242 replies
7792 views

For some reason the desktop app (OS 😵 doesn’t keep me logged in, so I periodically need to sign in again.

Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants.

This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app shouldn’t auto-logout at all. If you are so worried about robots, then switch to 2-factor authentication or something.

Best answer by Rudi

Hi all,

Thank you for all the answers provided so far - very helpful! Our developers who are investigating this problem have asked for more info from you to speed up the process. Could you please tell us:

Do you have to log in every time you relaunch the app or is this happening every time the app gets an update?
When you get logged out, can you log back in straight away or you need to restart the app?
Have you downloaded the app from the Windows Store or using a direct link for the .exe file?

Let us know the most you can, it can help us fix this quicker :thumbsup_tone2:

Show previous replies

K

Kevin Deezer

Rockstar

Hello @JSG01, which version of the app do you have?

https://www.deezer.com/en/profile/3421485864

J

JSG01

Guitar Hero

@Kevin Deezer im using Version 4.21.0 (4.21.0.108)

It seems that the macOS App is running as a Webapp using browser cookies. Every time i close my browser, cookies are getting deleted and i have to relogin in the Deezer App.

K

Kevin Deezer

Rockstar

@JSG01 Yes, that’s exactly the reason why. The new authentication process relies on the authentication via the browser and thus the cookies. It was made this way to fix the bad user experience with the constant reCaptchas. Would it be possible for you to add an exception?

https://www.deezer.com/en/profile/3421485864

J

JSG01

Guitar Hero

@Kevin Deezeri will give it a try, but i would prefer to not use any workarounds

H

haneck

Guitar Hero

Hello,
I posted about this 6 months ago and wondering if there is an ETA on the fix? I have literally no issues with anything else, deezer is great except for this. It’s giving me and my family high blood pressure lol. The “having login troubles?” link sent to my email apparently only lets me log in to the website, not the app. Just got this message locking me out of the app because apparently I’ve been deemed dumber than a bot:

Thanks!

B

BjornOdegard

Roadie

Just installed the 4.19.30 after googling this hideous problem.

Why was not this solution applied as automatic update?

I was running a 4.18-something version, and had not been promped to upgrade to this day.

Well, at least I got signed in automatically, even if it left two pages open in my browser.. :p

Rudi

Ultimate Superstar

Hi there @haneck @BjornOdegard

Thank you for reporting and for your patience. Could you please try clearing cache and cookies for the browser that opens when you log in to Deezer? That should help :thumbsup_tone2: