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One Hit Wonder
jan.potocki
One Hit Wonder
January 16, 2020
Answered

Deezer Desktop App - does not keep me logged in and too many Captchas

  • January 16, 2020
  • 242 replies
  • 7792 views

For some reason the desktop app (OS 😵 doesn’t keep me logged in, so I periodically need to sign in again.

 

Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants.

 

This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app shouldn’t auto-logout at all. If you are so worried about robots, then switch to 2-factor authentication or something.

    Best answer by Rudi

    Hi all,

    Thank you for all the answers provided so far - very helpful! Our developers who are investigating this problem have asked for more info from you to speed up the process. Could you please tell us:

    • Do you have to log in every time you relaunch the app or is this happening every time the app gets an update?
    • When you get logged out, can you log back in straight away or you need to restart the app?
    • Have you downloaded the app from the Windows Store or using a direct link for the .exe file?

    Let us know the most you can, it can help us fix this quicker :thumbsup_tone2:

    242 replies

    Guitar Hero
    Migue
    Guitar Hero
    January 20, 2020

    It’s stupid

      Hitmaker
      teqteq
      Hitmaker
      January 21, 2020

      Deezer implementin two-factor authentication (TFA) is the clear answer here. That would negate Captcha.

      In the interim, I don’t think I get any Captcha prompts when I login with Facebook or Google authentication (I guess because they do have TFA).

        Hitmaker
        teqteq
        Hitmaker
        January 21, 2020

        Honestly, the desktop app shouldn’t auto-logout at all.

        Also this. Everything in Deezer logs-out too often.

         

          Roadie
          AMircea
          Roadie
          January 21, 2020

          I keep getting disconnected every few days and asked to add that dumbass captcha where you need to select dumbass images. The shitties captcha possible that doesn’t even work well and you have to do it multiple times. Why? Why on earth is this added on a desktop app? What kind of a dumbass do you have to be to consider this a good idea?

            Roadie
            Oguzcan Yavas
            Roadie
            January 28, 2020

            It is frustrating. I hope they will solve this.

              Alessandra.Deezer
              Rockstar
              Alessandra.Deezer
              Rockstar
              January 29, 2020

              Hey  @Migue @jan.potocki @teqteq @AMircea @Oguzcan Yavas!  I am sorry about this, but reCAPTCHA is just a security procedure to protect your Deezer account.

              Please feel free to share your feedback  here  :) 

               

               

                Anonymous
                February 8, 2020

                I can tell you this 100% -  IF I KEEP SEEING THIS GOD DAMN CAPTCHA BS, I’M OUT! CANCELLING PLAN This service doesnt’ need a Fkin useless CAPTCHA from google!!!!

                 

                REMOVE IT OR I’m CANCELLING

                  Anonymous
                  February 8, 2020

                  you’ve already failed in my book.  I am cancelling already due to captcha every time I start the app or web page

                    Rudi
                    Ultimate Superstar
                    Rudi
                    Ultimate Superstar
                    February 10, 2020

                    Hi @fuma 

                    We're really sorry you feel that way. At the moment, it's one of the authentication methods we use for security. Once we've got an update on an improvement, we'll let you know :thumbsup_tone2:

                    I hope we understand that, until we have a better way, we're unable to remove this.

                    Rudi
                    Ultimate Superstar
                    Rudi
                    Ultimate Superstar
                    February 10, 2020

                    Hi again @fuma 

                    Sorry to hear that here in this topic too. Until we have a different method of authentication, this is the tool we'll be using.

                    May I ask why you need to log in every time you start the app? Perhaps there's something we can do to help you with that. Let me know, would be happy to assist :wink:

                    Show more replies
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