Deezer Desktop App - does not keep me logged in and too many Captchas

I start the the Deezer Windows app. I enter my my email address and password to ensure that I am authenticated. Only I know my password. Then I have to play games with CAPTCHA’s finding things on the street (cars, buses, trucks). This is a pain. I have to spend a minute or two wasting time. Then Deezer lets me listen to music.

I am a cybersecurity professional. The CAPTCHA stops bots from opening an account. A CAPTCHA does not make an account more secure after I have entered my password. If a bad guy has my email and password, a CAPTHCA provides zero security. However it does make users like myself mad and they will consider moving to a competitor who do not waste customers time with useless security measures.

Ok Deezer. That is enough. I’m cancelling my subscripion. Today I was logged out again and I’m unable to login at all, because I couldn’t identify enough fire hydrants on the pictures. Now I get the message that I can’t log in and I have to wait.

Deezer is the most ridiculous music streaming app out there. Do you really expect people to pay for that s**t? I took you half year to make the “back” button working in the windows app(!). Problem with captcha logins is persisting for months and literally nothing is being done with that. You just write all the time that “our brilliant develeopers are working on that”.

Music library is total mess - I get a 2-3 different music bands on one page just because they have the same names. Reporting that is worthless. Requests for “connect” featrure are being ignored for years… Bye!

Signed up for the deezer trial because Spotify was using me as a Beta-tester for inferior versions of their products without even asking me.

Tried to sign up for deezer and immediately run into issues. First, why send hte user to the microsoft app store? Couldn’t a direct exe be provided? I had to reinstall my microsoft app store application via powershell to get the link to open on my system.

Once it’s installed, I’m forced to sit through at least a dozen of those captcha pages to login. Thinking maybe it’s bugged, I try the audio version. The audio version throws the same error as Hrabia.

To see that this issue has existed for three months and there’s STILL no fix is not a good sign. As has been pointed out here verbatim: this ‘feature’ isn’t even properly setup as a ‘security’ measure. It’s turning your PAYING customers into unpaid AI trainers.

I’m walking away. It’s not worth the effort. What a sorry state of affairs the music streaming industry finds itself. No wonder music piracy is back on the rise.

This is happening much too often, I will have to move to a different provider if there’s no plan to fix this soon.

4 months passed and nothing changed. still asking for captchas.

I cannot imagine an idiot who proposed this moronic solution for desktop app.

I cannot imagine that 4 months is not enough time to fix this ridiculous app behavior.

Thanks for your honest feedback @John88 @icj @Hrabia Dziktor @beachseeker @cimott 

We're actually finishing up our work on this one - hopefully in time for the next app release or so. We'll keep you posted, we haven't stopped working on this 

Some idiot put that captcha check few months ago. Lot of users complained but they simply refused to remove this “feature”. I tried to explain to them what is the problem and they advise me to change my password ?!?!

Hello @cimott, actually we’re listening to all of you, and we’ve spent a long time forwarding your critics regarding Captchas to our teams, who decided to work on this. I acknowledge it’s taking a very long time, they just let us know we are close to delivering an updated version of the app that should solve this. We will let you know once we have more information.

Have a nice day

Since it’s been four months since this was first reported I’ll assume your ‘responsible team’ isn’t very responsible. 

Questions

1. Is this being looked at or not? Please be clear with your paying customers? 
2. Is there a work around? 
3. Has anyone within your support team verified the issue reported and provided accurate information to your responsible team so that it can be worked on?
4. If it’s not being worked on when will it? Please manage our expectations? 
5. Capatcha is an old technology, what is your roadmap for replacing this with 2FA? 
6. Do you have a SLA for these issues and has it been followed? 
7. Can we have evidence of this being raised in your software development ticketing system please? 

Please can the community have an update to these points.

I can see that this issue has over 1500 views and 130 contributors waiting for an update. Given the four months this has been open for this is very poor support and maintenance. 

Thanks

It happened again to me!

I had to click at 10 buses. Ten!