Deezer Desktop App - does not keep me logged in and too many Captchas

• Every time the app gets an update, apparently.
• Straight away, but I always need to solve a reCAPTCHA .
• Windows Store.

Thank you.

Thank you for all the info and feedback provided @korg250 @berglisound - will forward these 

Had to go through ANOTHER captcha today, not even a month after the last one.  If my BANK had this kind of “security” - which they don’t - I’d say they were going too far.  Keep me logged in unless I log out, and quit asking me to click on fire hydrants.

I’m switching to the browser player for now.

But if this crap doesn’t get solved I’m switching to Spotify. How hard can it be to ask for captcha only on login failure? This is ridiculous and tremendously frustrating.

Thankfully I took the time to check and see I’m not alone, but I’d bet many users would just give up on this and switch to another streaming service.

I’m a loyal customer since 2014, please don’t let us down.

Thanks.

This captcha is really annoying. Sometimes is just give up and go to my local plex server because is so frustrating try dozen times to login into Deezer. I'm considering stop using Deezer and moving to another streaming service. Remove this "feature”, please!

It seems each time a new version of the windows app is pushed onto microsoft store i have to re-login. this is very annoying because we forcibly have to go through re-captcha, hence feeding google ai, something i really don’t want to do.

Please  make sure you keep credential between updates.

Hey @LeonardoCPacheco @lou.wyss @DJ_Zephyr @stefb and everyone,

Thank you for your feedback and patience. We're very close to sorting this up in one of our new releases. I'll let you all know once I get more details 

Hi,

Deezer (Desktop 4.19.200.0, Windows 10 1909) keeps logging me out randomly. Every few days or so. Sometime two times in single day.

After that I have to go through clicking busses and trafic lights. And crosswalks too. It takes up to several minutes. It is extremlly frustrating experience.

I see that people having the same problem for quite some time now. When do you plan to fix it?
 

Best regars,

Zoran

I’ve posted repeatedly about the auto-logouts and failing captchas.  Some shrill named Rudi keeps answering “We’re working on it.”  The only correct work is to remove it, but you can’t even manage that.  How long does it take to remove a feature?  In my expert-level, professional opinion, 1 hour and a cycle of testing.  Whatever you are doing is failing.  Today, months into this issue, I was auto-logged off, and forced to login twice because the first captcha failed.  This is not acceptable customer service.  And so I am ending my subscription. I find the YouTube Music App to be refreshing and as functional as Deezer.  Stitcher will give me more podcasts than Deezer.  I’ve always paired Deezer with Soundcloud.  My idea is to tell all Deezer Subscribers to change their subscriptions to a music service that listens to the needs of their subscribers.  Maybe one or more of the above will work for them.  Almost certainly less annoying than Deezer.

Hello @zperak, actually our team is working right now on a new version of the app with a much better user experience regarding the authentification, that won’t have this amount of Captchas. We’re looking forward to it as much as you are, we’re also users after all.

Have a nice weekend