Deezer Desktop App - does not keep me logged in and too many Captchas

Hi there @simonsaid 

Thank you for replying and for the screenshot, it's a first for me 

That actually means that we're trying to sort out why the app is prompting logout frequently. A different authentication method is in our scope too, but because it'll take longer to introduce, there's a clear urgency in fixing the logout.

Although we can't be sorry enough, we'd be very sad to see you go!

Hey @bobbob601 thanks for your support, just posting here or sending us a PM about your experience is enough for now. Our devs have been asking us, staff, to test and provide logs as well - because some of us are experiencing the issue too. But I'll be reaching out to you in case they need more specific tests, so let's keep in touch.

PS.: thanks for understanding the ordeal. Let's hope it isn't the same Operation Cobra, right?

There’s no need for auto-logouts, captchas nor mfa.  Deezer has all the information on their end from requests from the apps themselves to understand if there is some nefarious activity going on with a login.  We can’t do anything in the app without that information going to Deezer.  So, the amount of data Deezer has about everyone’s activity is enormous, and clearly enough to identify any bad actors.  There are several data and AI frameworks to help them understand these patterns.  In fact, these systems do a much better job of identifying problems than a captcha does at preventing the same. 

If I had to guess, Deezer failed to research best practices when they thought they had a problem, and instead of investing in a framework to help identify the problem, thought adding a captcha would solve “it”.  Because they never identified IF they had a problem, or WHAT the problem was, they pointed to the captcha, saying “SEE!  WE DID IT!”, and refuse to admit failure to solve anything because they failed to identify a problem in the first place or educate themselves on best practices in the same. Whichever manager specified the captcha as the answer is invested in that answer and is refusing to admit failure, and so all us customers have to suffer for that person’s pride and ego. Anyone who has been around commercial software development for any time will recognize this management pattern immediately. 

I would present this is why Deezer commonly releases features that do not deliver to reasonable expectations, and take unreasonable amounts of time to achieve production quality, if ever.  I present Flow’s inability to isolate seasonal music from its recommendations as an example.  Any software designer would identify this as a 1st version required feature.  Though it has been pointed out uncountable times since the release day of that feature, Flow still throws in Christmas music today.  

Both of these examples are indicative of systemic failures of management at Deezer.  The failure to adopt appropriate software design practices is simply a symptom of the greater management issue.  Unfortunately for us consumers, management culture issues are almost impossible to correct even when there is the will do to so.  That will, however, must come from the top, from the people who created the culture in the first place, and so change in this fashion almost never happens.  

Proof is resident in this problem in the first place.  Clearly this captcha was a bad design decision. The evidence is abundant in this post alone.  There’s no rationale that justifies its existence.  Yet, Deezer thinks it’s ok to keep saying it is “fixing it” (by doing nothing), when the simple, easy, rational fix is to remove it.  Deezer management has stomped it’s foot down on a clearly false premise, and is unwilling to admit their mistake and change direction.

In all likelihood, Deezer will not change.  It will continue to release second-rate software that sorta, but just doesn’t work as expected, which promises greatness, but delivers average at best.  If you think this is good enough for the money you send them, then Deezer is possibly the correct streaming service for you.  For the rest of us, who expect quality service for our money, and expect increasing quality through time for our investment, Deezer will never be that.  We should look to other streaming services

I can’t log in after entering the e-mail and password, they show me an infinite number of pictures where I have to guess motorcycles, cars, buses, stairs, traffic lights and other rubbish. I understand that someone needs to train artificial intelligence, but you may do it without my participation, I pay money every month in the hope of getting a good service, and not spend hours on the screen, guessing where the fucking traffic lights and pedestrian crossings are in your shitty photos!

If for some reason you do not want to provide me with paid services, then return my money to me, and I will never again use your fucking service and will not bother you again.

Hi @beachseeker 

Once more, thank you for your honest comments - they've been passed, verbatim, to the team who's working really hard to fix the situation.

We're sorry you feel this way but all feedback is welcome - there's no way to improve our product without it 

Hello @Kasasagi, I’ve moved your messages here as they are related to this current topic. As you can see we are well aware of this issue and keep forwarding all your feedback to our teams. I very much hope we will be able to soon propose you a much better user experience with the Deezer desktop app, as a user I fully understand this is not acceptable 

Have a nice weekend nonetheless

the captcha thing in deezer is the most annoying thing ever. I am using dozens of paid content services and various other services with sensitive data like online banking, but NONE has such a cumbersome login procedure like deezer does.

Please make this more convenient.

Agreed 100%. If you guys (at Deezer) think that reCAPTCHA for correct password adds security, I am worried. That’s not what reCAPTCHA is for! You should, as said, use reCAPTCHA when an incorrect password is informed several times in a row.

And PLEASE add 2nd factor authentication and stop logging me out of the desktop app (windows)!

Thanks.

Are you still looking into this, after 2 months? Because I was just logged out and asked to identify buses. 🤦‍♂️

1. Lenovo Thinkpad T470s.
2. Windows 10 Pro, version 1909
3. Windows 10 app, version 4.19.20
4. A few days later. I didn’t keep track of the time period.
5. Once after 1-2 weeks.
6. Email address

Thank you.