Skip to main content
One Hit Wonder
jan.potocki
One Hit Wonder
January 16, 2020
Answered

Deezer Desktop App - does not keep me logged in and too many Captchas

  • January 16, 2020
  • 242 replies
  • 7792 views

For some reason the desktop app (OS 😵 doesn’t keep me logged in, so I periodically need to sign in again.

 

Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants.

 

This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app shouldn’t auto-logout at all. If you are so worried about robots, then switch to 2-factor authentication or something.

    Best answer by Rudi

    Hi all,

    Thank you for all the answers provided so far - very helpful! Our developers who are investigating this problem have asked for more info from you to speed up the process. Could you please tell us:

    • Do you have to log in every time you relaunch the app or is this happening every time the app gets an update?
    • When you get logged out, can you log back in straight away or you need to restart the app?
    • Have you downloaded the app from the Windows Store or using a direct link for the .exe file?

    Let us know the most you can, it can help us fix this quicker :thumbsup_tone2:

    242 replies

    Show previous replies
    Roadie
    Mischke Scheepers
    Roadie
    April 23, 2020

    Hi all,

    Thank you for all the answers provided so far - very helpful! Our developers who are investigating this problem have asked for more info from you to speed up the process. Could you please tell us:

    • Do you have to log in every time you relaunch the app or is this happening every time the app gets an update?
    • When you get logged out, can you log back in straight away or you need to restart the app?
    • Have you downloaded the app from the Windows Store or using a direct link for the .exe file?

    Let us know the most you can, it can help us fix this quicker :thumbsup_tone2:

     

    I have to login almost every day. I have the family package. It is not related to updates. I do however have the app on  my work and home computer but it still logs out of my home computer over weekends when I was not at work. 

    I would not mind logging in if the app would keep my details and if you would change the racaptche to the newest discreet version. The old version is time consuming and annoying. The password is only Authenticated after the recaptche so if you enter you password incorrectly then you have to do the whole process again. Rather update to the newest recaptcha and allow for autofill to remember details.

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      April 23, 2020

      Thanks for your support @Mischke Scheepers @simonsaid 

      We completely understand your frustration and your feedback is the best tool we have to ensure our developers have all they need to improve this situation :v_tone2:

      Rising Star
      tubeaudio
      Rising Star
      April 23, 2020

      Ok, it happened again after I already had the version of the app Deezer claimed no longer required us to log in again or go through Captcha.

       

      I just cancelled my Deezer hifi account.

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      April 25, 2020

      Sorry to hear that @tubeaudio. I encourage you to contact our support team here about this and your subscription :thumbsup_tone2:

      Guitar Hero
      bobbob601
      Guitar Hero
      April 26, 2020

      Hello

       

      my Windows deezer application keeps disconnecting. it can take 3 to one week but most of the time, I need to login again, and fill a boring very slow captcha.

      What can cause the disconnection ? it these a way I can remove the captcha. I don’t see how that’s a protection since it only allows one account playing music at once

        Roadie
        Ohmexx
        Roadie
        April 26, 2020

        This is really tiresome behavior of the application...

        Roadie
        m_timo
        Roadie
        April 27, 2020

        Worst log in procedure of all apps/programs that I have used... It’s not enough to have to fill out username and password EVERY TIME I use the desktop app (Windows 10), but I also have to spend a minute clicking on images??? Fix it or lose customers!

        Pia.Deezer
        Ultimate Superstar
        Pia.Deezer
        Ultimate Superstar
        April 27, 2020

        Hi @bobbob601, hi @Ohmexx, hi @m_timo we are really sorry for the current Login experience on the Deezer Desktop App. Our developers are having an Operation Cobra meeting in order to find a solution for this. Apologies for any inconvenience caused and thank you for your patience. 

          Guitar Hero
          bobbob601
          Guitar Hero
          April 27, 2020

          Hi @bobbob601, hi @Ohmexx, hi @m_timo we are really sorry for the current Login experience on the Deezer Desktop App. Our developers are having an Operation Cobra meeting in order to find a solution for this. Apologies for any inconvenience caused and thank you for your patience. 


          In Taxi, Operation Cobra was a total failure. I do hope the team has a better solution ;-)

          What could we do to help to postpone the issue. For instance, on Windows, how do I know if it happens after an update ? Do we need to share some logs ? I’m a dev and I know that it can be very hard to pinpoint the issue without a clear repro

            Roadie
            simonsaid
            Roadie
            April 28, 2020

            that mean that devs are just started working on logout issue. but annoying captcha still is out of scope.
            It’s time to unsubscribe

            Show more replies
            TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement