Deezer Desktop App - does not keep me logged in and too many Captchas

Hi Everyone,

I have the same issue will ask you for user name and pw (plus annoying recapcha as all above), but since 3 months now - this is happening very often, for people like me using password managers (not integrated very well on windows platform yet), pain in the a**.

I have been with spottily for 2 years before deezer and never experienced anything like that.

The most annoying part of Deezer for me is the fact that you cant control playback from many devices (and I’m not talking about playback from many devices - controlling the playback from different devices) spotify is brilliant in that respect.

You will be playing music on your android phone - and you connect to deezer on you desktop app - mobile playback will be stopped - and you cant control the playback from your mobile phone - like pause, volume up/down - you have to get to your PC to control this - where on Spotify you can pick if you want to continue on the device you connected first - or play from new device - but even then you can pick and control playback from any device - like pause/play/volume/skip tracks etc.

I'm on free trial - but wont buy this definitely and will give a go to Tidal as they offer a very good HiFi audio - for audiophiles - way to go - deezer hifi quality - not comparable to Tidal’s in my opinion

Also I don’t know if anyone realised - playback from web player seems playing louder on my PC then desktop app - both playing from the same speakers

1. Deezer updates work fine. Last time it happened after a windows update.
2. I don't remember being logged-out during use, but occasionally when I open the app I need to go through the captcha selection process. Once that is finished it logs on like normal.
3. I use the windows store.

Hi @Mark.Brok thank you for providing us with further information. I forwarded every detail to the developers in charge. Sorry this has not been fixed yet. Apologies for any inconvenience caused.

Same here, for a few weeks already. Really irritating.

It is even more frustrating as we have a family account protected with a strong, unfriendly password that my kids have to reenter nearly every single time (and of course, they can’t).

Never seen this in Spotify to which I was subscribed to before.

Just cannot open the desktop client, and as someone said before, puting the captcha AFTER the password doesn’t help security.

Has Deezer entered the “captcha farm” business?

Hello @OlivierH, thank you for your feedback. We understand it’s really annoying, especially in your case with a family. Our teams are aware that many users are displeased and we hope they will soon come up with a solution or an improvement of the user experience on that regard.
Have a nice weekend

Hi there first everybody is safe and healthy , 

second - i have a question about repetitive log in request from the app in 2 cases :

1- if my phone is always logged in to the app why everytime i exit the community part i have to re- enter my credentials ? It’s enough that i will go out for a second to check what somebody suggested here ..when i will go back to reply a topic it will ask me for credentials again …

2- the windows app (on win10) is randomly asking me for credentials after the 4th /5th time i close the app , it will remember me a few time closing the app and re-opening but then ask for credentials on same pc with the same app (no updates or something made lately) 

thanks in advance for your answers 

Dig

Honestly, needing to log in (Mac OS) on desktop every so often (enough to be annoying!!!)  and clicking images of buses is not how I want to spend my Sunday morning. This is basic user experience 101. This is not rocket science.  Please, eliminate captchas forever when I’m logging into my computer on the Deezer app. I am secure. Just load up the program when I launch it like most every music streaming service does. Thanks! Sorry for my frustration but this needs priority sequencing! 

STOP LOGGING OUT ME AND GIVE THESE GOODLE PUZZELS! I’M TIRED OF TEACHING GOOGLE”S NEURAL NETWORK TO DETECT ROBOTS!!!!

Hi there @maxserpentini @dig @Alexander123123123 

Thank you for your support and for your patience. We know it can be frustrating so please bear with us until we get this issue sorted, our developers are working on it 

@dig on mobile, could you logout, reinstall the app, login again and let me know if it helps?

So frustrated about these logouts and captchas.
Your BA’s, Product Designers & development team should be fired. Them cannot do their job properly.
In 2020 and you’re still using useless captachas after successful sign in into PAID account (who will use paid accounts for bots and spamming over deezer ecosystem?) 

when you have:
1. remember me checkbox.
2. reCaptcha.
3. Drag to verify
4. verify via SMS code, etc.

thread exists for 3 months, and you still haven’t fixed it yet.
For when this issue planned to be fixed? What are solutions you’re planning to use? Maybe you’d like to share with angry community?
It cost 5 mins to create an account in spotify/apple music, youtube music and get rid of these god damn captchas. But we’re still here. We want app to be great. So think about it.