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Deezer app on Windows 11 - Crashes when moving between multiple monitors

Forum|Forum|2 years ago
March 14, 2024
65 replies
744 views

I have multiple monitors (in-built laptop screen, one horizontal monitor and one vertical monitor) and I’m seeing an issue where the Deezer app crashes when I drag the Deezer window from one monitor to another.

No error message is displayed, it just closes unexpectedly.

Windows 11 Enterprise 22H2 build 22621.3155

Deezer app 6.0.80

Pinned Reply By José.Deezer

Hello @jamie_mot @jirikovoego @ingvarr777 @smooms @wimheylen @guillata @etgr34 @elkixo @Jedve @Ptit chat blanc @uepsala @ZaQ1028 @Krishan @user11235813 @Aaron Arrick @sosarder @Brownly Davice @socaldwat @NosyEye @Keaci_G hope you are all well.

Today I was informed that with the launch of the version 7.1.330 for Windows and Mac, the issue of crashing when moving between screens, has be fixed. Now, I would appreciate your feedback on this please.

If you are keen to give it a go, below are the links to download this version:

Many thanks for your patience, and hope we can soon close this thread.

FYi @Leonídia.Deezer @Jaime.Deezer

Show previous replies

K

Krishan

Roadie

Same problem with newest version. Dragging around the window closes Deezer immediately. So I guess, it’s the drag&drop, not the movement between monitors.Tried the settings from above, no change.

K

Krishan

Roadie

Same problem with newest version. Dragging around the window closes Deezer immediately. So I guess, it’s the drag&drop, not the movement between monitors.Tried the settings from above, no change.

Just found out that the same happens when I change the size of the app by moving the border with my mouse.

Z

ZaQ1028

Guitar Hero

Latest version crashes when being moved between monitors or when attempting to dock the app. Windows 11.

U

user11235813

Roadie

Had the same problem (crash while moving between monitors), but turning Aero Shake on fixed it for now.

Edition   Windows 11 Enterprise
Version   25H2
Build   26200.8246

Deezer 7.1.190

Z

ZaQ1028

Guitar Hero

Had the same problem (crash while moving between monitors), but turning Aero Shake on fixed it for now.

Edition   Windows 11 Enterprise
Version   25H2
Build   26200.8246

Deezer 7.1.190

I already have in enabled. Disabling it does not change behavior.

José.Deezer

Deezer Staff

Hello @user11235813 thanks for the feedback. It's interesting that what worked for you doesn't work for other users impacted with the same issue. Technically, turning Aero Shake on should fix the issue.

@ZaQ1028 are you in the same Windows version and Deezer app version?

JSousa

Z

ZaQ1028

Guitar Hero

Hello @user11235813 thanks for the feedback. It's interesting that what worked for you doesn't work for other users impacted with the same issue. Technically, turning Aero Shake on should fix the issue.

@ZaQ1028 are you in the same Windows version and Deezer app version?

Yes.

A

Aaron Arrick

Guitar Hero

Yup, happening to me too on Windows 11 Business. When checking the app logs I see a ton of warning about positioning. It’s weird that these are not marked as errors when they cause the app to break.

Appending my system specs and app logs. Hopefully y’all can figure something out.

Guitar Hero

Yup, happening to me too on Windows 11 Business. When checking the app logs I see a ton of warning about positioning. It’s weird that these are not marked as errors when they cause the app to break.

Appending my system specs and app logs. Hopefully y’all can figure something out.

@José.Deezer Forgot to ping you :P

S

sosarder

Roadie

Oh my gosh me as well. I always thought it so odd that I go to move deezer onto another window of my multi monitor set up and it just disappears. Deezer 7.1.220 and Windows 11 Enterprise.

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